Red Line Heating & Cooling (Former Owner)

My sincere apoligy to Mr [redacted] We have another client with the same (similar) name who is the responcible partyEvidently when this account was turned over for collections the proper address was not forwarded and Mr [redacted] was wrongly contactedI will correct the unfortunate misunderstandingAgain my apology to Mr [redacted]

We do not have this Customer listed at this address but at a different address in *** ***If this is the same Customer here is my response.RED LINE had a scheduled appointment at 12:on Monday October When the Tech arrived he was told (beligerantly) that the Customer had called
someone elseWe did not replace a transformer or service the unit in any manner at that timeThe Customer had not cancelled the appointment or contacted us in any way and is respnsible for the Service Fee of $Our standard policy is to contact the Customer by phone and printed/mailed statements multiple timesOur policy is to turn over to collections after monthsAfter having been ignored for months the account was turned over for collectionsThe Customer called our office on Thursday April and was EXTREMELY verbally abusive to our phone personel after questioning why it was turned over to collections and hung up without waiting for a response

My sincere apoligy to Mr. [redacted]. We have another client with the same (similar) name who is the responcible party. Evidently when this account was turned over for collections the proper address was not forwarded and Mr. [redacted] was wrongly contacted. I will correct the unfortunate misunderstanding. Again my apology to Mr. [redacted].

Complaint: [redacted]
I am rejecting this response because: I have always paid my bills to all companies (and there are many) for 37 years.  I have NEVER received any call or notice from anyone regarding this until I got a call from a collection agency.  If the business knew who I was, why didn't they call me?  I have never lived at that address in ft [redacted] and called my heating/ac folks and they are who I called.  I never was there to "reject" the service guy, as I never called for service, and it sounds like they never did do any work, my company did work.  So, I have no idea what this is for, and I do not appreciate them harassing me with collections, and I'm asking formally (just like the recording I made of the collections call) that this is disputed and I'll see them in court as I did not incur any services and was not there, and it was six months ago.
Regards,
[redacted]