Red Lion Hotel on the River

Good afternoon, We have already refunded the guest [redacted] and she is aware [redacted] did let us know that before we refunded the cost of the room that she already sent a complaint letter to Revdex.com Below is our email correspondence with Ms [redacted] Attached is her folio reflecting the reversal of charges

Dear Mr ***, Guest service is something we take very seriously at the Red Lion on the Riverpersonally review and follow up on all guests' comments including complaints, suggestions and complimentsWe then implement changes, make corrections,and celebrate our many successes. A
positive guest experience is important to us and we strive to create that for every one of our thousands of guests that we serve annuallyThough we make the effort to be error free, Iknow that mistakes occur and in those Instances we address the issues and take corrective measures. Our hotel does require a valid credit card at check in for all guestsWe must be able to match a valid ID and a valid credit card to all guests staying In our hotelThe credit card provided did not have the minimum sufficient funds of the $required that are stated on Fees portion: This is provided on the Expedia.com Website stating: You'll be asked to pay the following charges at the property: * Deposit: USD $per nightUnfortunately, because a credit card was not able to be produced with the proper funds, we were unable to provide a room for you check inPlease feel free to reach out to me directly for any other questions or concerns. Expedia also collected the Pre-Pay deposit and therefore did not have the hotel collect portionThis dispute must take place with Expedia.com and not Red Lion Hotel Sincerely, Paul B*** I Assistant General Manager T: I F: ***@Redlionontherivercom

Good afternoon,   We have already refunded the guest [redacted] and she is aware.  [redacted] did let us know that before we refunded the cost of the room that she already sent a complaint letter to Revdex.com.  Below is our email correspondence with Ms. [redacted].  Attached is her folio...

reflecting the reversal of charges.

Complaint: [redacted]
I am rejecting this response because:
I did later find were it does say about rhe deposit had to search it out and find it in the small print however it also says a full refund will be given if canceled and my grandparents were business owners and they always made sure every body knew what the were paying for and geting and if I was you hotel I would put in the itinarery and have it say it in the check in page and in my add to prevent confusion and I would refund simebody ob the spot with an issue just cuz they didnt stay that tine they will again and have a good story to tell there friends and family and those are future guests and I can also see your side were if rhe room is held then not used your loosing money but I asked the front desj was told there was 30 or more available just like it so you did not loose anything and I will contact expedia but I do find it hard to beleave when they have contacted your management several times about the issue and a refund was refused but that would be even more disappointing to find out about you guys to but I will call them now and let you know
Sincerely,
[redacted]