Red Lion Surgicenter

March 6, 2015Dear *** ***,This is in response to your letter dated March 2, in which a customer has indicated that they are due a refund for an overpayment in the amount of $After reviewing all the information, the medical insurance has not processed the claims for the
facility according to our contractTherefore we have not been paid in full for the facility and can not correctly determine the patient's responsibility until these claims are recalculatedHowever, the overpayment was due to the fact that the children's treatment changed creating a credit balance on their account for the dental treatment renderedThis amount should have been refunded once all dental services were processed and not held due to the outstanding medical claim issuesDue to the fact the facility and the dental practice are both owned by David *B***, DDS it created confusion for the staff in the billing department when all claims were not processed in fullWe appreciate the parent bringing this to our attention and have made our billing department aware of this issue.A check in the amount of $will be mailed to the parent March 9, If there is any patient responsibility on the medical side, once *** has processed the facility claims properly, a bill will be issued from the Red Lion Surgicenter, LLC.Sincerely,Cindi I

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm happy to have this issue finally resolved and will be looking forward to the refund and any bills I will inquired once [redacted] processes all claims. Thank you for your prompt services and the dental offices' cooperation in this matter. Thank you.
Regards,
[redacted]