Red Mango Computer, LLC

Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: [redacted] - Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@thekeyonline.com
Mr. [redacted],
please provide proof or your payments as you have stated above so that we can research on our end. Kindly contact...

me directly if I can be of further assistance.

[redacted] purchased a vehicle from The KEY on 11/24/2017. Later that day she called The KEY sales person  asking to back out of the vehicle because she thought the price was too high. Our sales manager spoke in length with Mrs. [redacted] about her concerns and the two agreed to find a lower...

priced vehicle that she felt better fit her budget. We sent her several pictures of vehicles and pricing to Mrs. [redacted]. Our emails and phone calls went unanswered. On 11/28/2017, Mrs. [redacted] contacted us back and asked for a refund of her down payment in which we refunded while we were on the phone. She was sent a refund receipt. The refund will be credited on the same card in which the down payment was taken. If Mrs. [redacted] has any questions please call [redacted] at The KEY. ###-###-####

Hello,  This complaint appears to be related to the customers business relation with the finance company Auto Finance USA. The Key Cars does sell car loans to the finance company.  However , anything related to an insurance claim, title or payments, would not be related to the car...

lot.  Please direct the customer to the finance company. Thank you,[redacted]Inventory Control The Key Cars 208 W. I-240 Service Rd Oklahoma City, OK  73139 Send USPS mail to PO Box 720308 Oklahoma City, OK 73172 ###-###-####

Complaint: [redacted]
I am rejecting this response because: the reason they are stating the title was returned to them was because of Texas policy of 30 days...The paperwork was returned for the reasons I stated previously: it wasn't properly filled out and contained other information not pertaining to my vehicle. I am still currently awaiting the 2nd set of paperwork to arrive. As of today, nothing has been received. 
Sincerely,
[redacted]

The KEY Cars, LLC. had the vehicle floored with a floor plan company at the time of sale. These types of transactions are normal business and legal  everyday transactions for car dealerships.  However, The KEY has  failed  to provide Mr. [redacted] his title within the 30 days and we apologize for the delay. Please know we are working diligently to get things rectified. According to our title department Mr. [redacted]'s  title should arrive by the 17th of February.

I am still unable to reach the customer. I sent an email to him in hopes of reaching him via a different communication path.

Final Consumer Response /* (2000, 5, 2015/07/30) */
Thank you. They reached out to me this morning. Thank you for addressing this so quickly. The Revdex.com is an incredible consumer advocate and I thank you.

Complaint: [redacted]
I am rejecting this response because: I contacted the dealership in December 2016 regarding the repairs, I have given the information on the repair dealership to the service manager.  I have provided their name and information more than once.  The repair facility was able to get the repairs covered under a warranty provided from the conversion department with the CNG repairs.  The repair shop was able to get all parts covered expect for cost of Fuel which I personally covered.  The payments were to be deterred until truck was repaired as the Key did not pay for rental coverage.  I paid for a rental vehicle out of pocket from December 26th until February 12th, when my truck was able to be picked up.  This was the agreement with The Key.  I paid the rental coverage and I would have no payments due until truck was repaired.  The Key would have no cost as the payments where to be moved to back of the loan and not paid on my behalf, therefore I am still paying the cost of payments and the rental coverage at over $200 a week.  All I am asking is that the payments be moved as agreed upon so that my loan is back to current.  I made the payment which came due on February 13th with no issue as I had my truck back.  The title was sent to the DMV over a month late.  I spoke to the title department on more than once occasion and was repeatedly told they was behind.  This is the 2nd vehicle bought from the Key and both titles  where completed over a month late causing late fees to myself.  The title department stated they would pay half the late fees due to their late processing.  They also told me they would pay any tickets I received from driving on expired paper plates.    
Sincerely,
[redacted]

The KEY Finance understands Ms. [redacted]'s concern and appreciates the opportunity to resolve any issues she may have concerning her interest rate.  We invite Ms. [redacted] to review page one of her signed contract, in which the Finance Charge, Amount Financed and Total amount of Payments are reflected....

 The scenario Ms. [redacted] presented in her complaint reflected a zero interest loan, with all payments applied directly towards the principle balance; however, Ms. [redacted] does not have a zero interest loan.  We invite Ms. [redacted] to contact a representative of The KEY Finance at her convenience, so that her simple interest loan can be explained at length.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as it is removed since I did not consent for a hard pull of my credit report. I will be contacting them on 2/24/2017 to start the process. 
Sincerely,
[redacted]

According to our records Ms. [redacted]'s title was mailed to Harris County Tax Office  on 2/3/2017 via UPS.  Harris County Tax Office   returned the title to The KEY on 3/7/2017.  Per their policy, Harris County holds the title for 30 days to allow the customer to register...

their vehicle. Our title department has resent the title to Harris County and have notified Ms. [redacted] via email of the updated title status. Should she Ms. [redacted] have any additional concerns regarding her title, please send an email to [redacted]@thekeyonline.com  and the appropriate manager will help ensure her title concerns are addresses.  Regarding the copies of the paperwork, all contracts were completed thru Docusign. The copies of the contract   are sent to the email in which Ms. [redacted] signed the original paperwork. Should she need another copy, feel free to contact our sales team at [redacted] and we will provide another copy.

Initial Business Response /* (1000, 5, 2015/07/23) */
The address provided by Ms. [redacted] on her Revdex.com complaint form in reference to this issue is XXXXX [redacted], ** XXXXX, which happens to be the same address provided by Ms. [redacted] at the time of sale and the same address all correspondence...

from The KEY Finance and related legal documents were mailed in reference to the repossession and court proceedings. On December 9, 2014, in accordance with 12 O.S. § 2004, a private process service attempted to serve the summons and/or petition using Ms. [redacted]'s last known address, but were unable to effect service by personal service; in accordance with 12 O.S. 2004(C) (3), summons on Ms. [redacted] was served via publication in The Journal Records, because with due diligence service could not be made by any other method. The history of locating and serving Ms. [redacted] are a matter of public record and The KEY Finance invites her to research the chain of events leading up to the default judgement at her own convenience.

Mr. [redacted] spoke with The KEY's service adviser regarding the repair of his vehicle on 1/16/17 and 1/23/17. The KEY requested we receive an estimate sent to our  service center  to be reviewed.  Mr. [redacted] spoke to the Service Director, Mr [redacted]  on 1/31/17 regarding the...

repair. Mr. [redacted] mentioned  that we have not received the estimate from Mr. [redacted] and that the  estimate  would be required  for review in order to authorize any approval. As of 2/24/2017, Mr. [redacted] never supplied any  estimates of repairs. It's my understanding that Mr. [redacted] has since had the repairs covered by the manufacturer, Ford. Mr [redacted]s Title was sent on 1/10/2017 to the county clerks office. Mr. [redacted]  may contact the title department at The KEY for any assistance regarding his title at [redacted] ext 3.