We’ve spoken to Ms. [redacted] and agreed to refund the amount in question and are scheduling the repair on the right door for the 2nd week of July. Please let me know if you require any further action on our part to put this complaint to rest.
We replaced the fuel pipe at the high pressure pump and ordered an engine cover (fuel soaked, swollen). The cause of failure is uncertain, This vehicle had an engine replacement in Illinois at 9888 miles; the high pressure fuel tube could have incurred damage at that time, but we are uncertain. When...
we perform an injection flush, it is done through the intake. We would never remove a high pressure line to perform said service due to high line pressure. The technician working on this vehicle explained everything to this customer. I spoke with her, by phone this morning, and she is upset with Hyundai, because she wanted her vehicle bought back... They did not comply. The customer wants an explanation from the manufacturer as to why all these things are happening to her car. She does not trust any dealer. We fixed the customer's concern, explained what occurred, and even went to the gas station with her to show her the vehicle was repaired. We went above and beyond! The damaged line and subsequent repair were shown to the customer; the technician explained the repair and went to the gas station with the customer to fill her vehicle - she was again shown the repair. We (Red McCombs Hyundai Northwest) were responsible for repairing this vehicle, not the cause of failure. Teresa (owner) was kind during our conversation, but does not understand where to place the blame for this failure. Being this is a mechanical failure to a high pressure fuel line, blame is impossible to discern - but we never touched this line previous to our replacement; therefore, Red McCombs Hyundai Northwest holds no liability for failure of this vehicles high pressure line failure. I hope Teresa gets an adequate explanation from the manufacturer that will satisfy her concern. We did our due diligence to accommodate this customer. Thank you.
Complaint: 11184009
I am rejecting this response because: During the installation of the purchased motor, Red McCombs Hyundai Northwest also installed after market radiator (part number P2412; attached) into my 2007 Hyundai Accent GS. That radiator does not fit my 2007 Hyundai Accent GS (attached). The radiator was too large and rubbed on a bracket causing coolant leakage, overheating, and subsequent motor damage within three months of installation.I have hired representation to close this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This vehicle was taken in at our I10 location. Unfortunately the warranty from Hyundai motor company had expired and the vehicle has no warranty to cover repairs. We have offered to sell the motor at cost and handle the labor free of charge and this is the best we can do. We also do need closer on...
this matter as we have been storing the unit free of charge.
We’ve spoken to Ms. [redacted] and agreed to refund the amount in question and are scheduling the repair on the right door for the 2nd week of July. Please let me know if you require any further action on our part to put this complaint to rest.
We replaced the fuel pipe at the high pressure pump and ordered an engine cover (fuel soaked, swollen). The cause of failure is uncertain, This vehicle had an engine replacement in Illinois at 9888 miles; the high pressure fuel tube could have incurred damage at that time, but we are uncertain. When...
we perform an injection flush, it is done through the intake. We would never remove a high pressure line to perform said service due to high line pressure. The technician working on this vehicle explained everything to this customer. I spoke with her, by phone this morning, and she is upset with Hyundai, because she wanted her vehicle bought back... They did not comply. The customer wants an explanation from the manufacturer as to why all these things are happening to her car. She does not trust any dealer. We fixed the customer's concern, explained what occurred, and even went to the gas station with her to show her the vehicle was repaired. We went above and beyond! The damaged line and subsequent repair were shown to the customer; the technician explained the repair and went to the gas station with the customer to fill her vehicle - she was again shown the repair. We (Red McCombs Hyundai Northwest) were responsible for repairing this vehicle, not the cause of failure. Teresa (owner) was kind during our conversation, but does not understand where to place the blame for this failure. Being this is a mechanical failure to a high pressure fuel line, blame is impossible to discern - but we never touched this line previous to our replacement; therefore, Red McCombs Hyundai Northwest holds no liability for failure of this vehicles high pressure line failure. I hope Teresa gets an adequate explanation from the manufacturer that will satisfy her concern. We did our due diligence to accommodate this customer. Thank you.
Complaint: 11184009
I am rejecting this response because: During the installation of the purchased motor, Red McCombs Hyundai Northwest also installed after market radiator (part number P2412; attached) into my 2007 Hyundai Accent GS. That radiator does not fit my 2007 Hyundai Accent GS (attached). The radiator was too large and rubbed on a bracket causing coolant leakage, overheating, and subsequent motor damage within three months of installation.I have hired representation to close this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This vehicle was taken in at our I10 location. Unfortunately the warranty from Hyundai motor company had expired and the vehicle has no warranty to cover repairs. We have offered to sell the motor at cost and handle the labor free of charge and this is the best we can do. We also do need closer on...
this matter as we have been storing the unit free of charge.