Red McCombs Superior Hyundai

Mr [redacted] did purchase a year 100,service contract on Oct it has since expired on oct 27,and there is no refund

Tell us why her This vehicle was here 3/29/for the first timeThere was no MIL light on at the time, sowe did not erase any codesWe did verify the vehicle was smoking, it indicated to the tech thatthe engine had internal problemsIn the case of engine repairs such as this, the shop must get authorization for engine repairs from Hyundai’s Prior Approval departmentWhen the valve cover was removed for inspection we found a lot of sludge in the engineAn engine worksheetand pictures were sent to the Prior Approval departmentHyundai declined assistance due toevidence of the failure being not warrantable as a result of lack of maintenance caused by thecustomerThe dealership cannot perform engine repairs without Hyundai’s approvale

Please email me a copy of your cancellation paperwork and I will look into this[redacted]

Good morning In response to the customer's complaint about tires manufactured in Due to the fact that the tires were an insurance claim, we are obligated by the insurance company to use the company they refer us toThese were not tires that were in stock at Red McCombs Superior Hyundai but a vendorWith that being said, we will replace the tires and take care of the customer

We have already addressed this with Mr [redacted] This complaint seems to be before the resolutionShould he have any out of pocket expenses, we agreed to reimburse himHe has been very helpful in this process

This issue has been remedied, a check for the requested amount was sent to [redacted] on Friday, March 28, The check number was [redacted] in the amount of $and was sent by USPS [redacted]

No problemPlease come in to the dealership and fill out you cancellation form and we will refund any balance that may be due

We resolved this complaint on March 14th. As agreed with the customer we paid the outstanding balance of $ to Hyundai on their behalfThe customer was very grateful and thanked us for assisting them to resolve thisWe have had no complaints or calls from the customer since that
time. The situation was a misunderstanding since Hyundai had applied in error the initial payment to the wrong account number.The resolution was mutually agreed uponThis matter has been resolved

Our mission is to provide excellent customer service and in the case of Mrs*** we fell less than perfectThe break down in our process has been corrected and
Mr*** received a check for their refund 4/23/According to my conversation with ***, she is satisfied with the results
Thank you for your inquiry

Complaint: ***
I am rejecting this response because: I am military and do not live in the area anymoreI filled out the form previously and emailed it to them and
nothing happenedUnless transportation is provided coming into the dealership isn't an option seeing how I no longer live in the area ie military
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I will reach out to the customer on Tues the 28th for resolution to these issues.***

Tell us why here... THIS ISSUE HAS BEEN RESOLVED, WE GOT THE CUSTOMER INTO ANOTHER VEHICLE THAT WAS A LITTLE MORE AFFORDABLE FOR HER SITUATIONSHE IS HAPPY NOW

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I do appreciate the response and assistance we received March 14.  Unfortunately, our credit was damaged as a result of this misunderstanding, but hopefully that too will be resolved in time. 
Regards,
[redacted]

Please email me a copy of your cancellation paperwork and I will look into this.[redacted]

We have already addressed this with Mr. [redacted]. This complaint seems to be before the resolution. Should he have any out of pocket expenses, we agreed to reimburse him. He has been very helpful in this process.

Tell us why her This vehicle was here 3/29/2016 for the first time. There was no MIL light on at the time, sowe did not erase any codes. We did verify the vehicle was smoking, it indicated to the tech thatthe engine had internal problems. In the case of engine repairs such as this, the shop must get...

authorization for engine repairs from Hyundai’s Prior Approval  department. When the valve cover was removed for inspection we found a lot of sludge in the engine. An engine worksheetand pictures were sent to the Prior Approval department. Hyundai declined assistance due toevidence of the failure being not warrantable as a result of lack of maintenance caused by thecustomer. The dealership cannot perform engine repairs without Hyundai’s approval. e...

Good morning.
In response to the customer's complaint about tires manufactured in 2009. Due to the fact that the tires were an insurance claim, we are obligated by the insurance company to use the company they refer us to. These were not tires that were in stock at Red McCombs Superior...

Hyundai but a vendor. With that being said, we will replace the tires and take care of the customer.

My sons Tiburon was towed to this location because it was the closet when his transmission seized. The service department was very nice, it did take a long time to fix the car and no courtesy car was available however they did fix it. About 2 weeks later the car had developed and small grease leak, I was taking the car into a shop anyways for an exhaust leak and new tires so I asked them to look at the leak. Turns out that the Transmission housing was damaged from someone trying to separate seized parts and now leaking fluid from the drive shaft. I returned to the dealership and expressed that the damage was new and ask them to correct the damage. I was told by the Service Manager that the spot was not new because Aluminum stays shiny and new looking for years. With that ridiculous notion I went to 3 certified auto repair facilities who not only stated to me that a pry bar was used and the damage was fresh they prepared written documentation. After I paid for all 3 of these estimates, and lost the whole day of work, I returned to the dealership. Not asking for reimbursement, just asking for them to fix what they broke. Service Manager at this point was ill mannered and unprofessional in speaking to me and had himself not even looked at the vehicle. They did hesitantly finally fix the problem, however they did not offer anything else including the estimates I had to pay for. As a woman I am disgusted by the way I was treated.

Mr. [redacted] did purchase a 3 year 100,000 service contract on Oct 27 2008.      it has since expired on oct 27,2011 and there is no refund.