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Red Mercury L.L.C.

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Red Mercury L.L.C. Reviews (2)

I have tried to contact the co.several times through the years with questions and never gotten an answer. The most recent was if they were going to upgrade the software for spider solitaire and freecell to work on the iOS software 11 and above. I found out the answer when I upgraded my iOS software today. The answer is no! This wasn’t free software - I paid $19.99 for the 3 game pkg and the least they could do is upgrade it so it,will continue to work or communicate that is won’t be doing that. I’m upset. Now I have to pay to try out games similar. I did that before and love this one - I just want this one to work. I’ve played thousands of games on it and play it every day when I get nervous. I’m ticked now. I wish I’d get an answer but from the repossessed above, it looks unlikely.

Below is the sale confirmation information from when I bought the Acid Solitaire game software on 2/1/2014. They did not email the unlock code to me as promised. I have sent 4 emails via their support email address, have left 3 voice messages on the phone number and have left 3 requests for support via the mechanism on their website. There has been on response to any of that. I just want the unlock code promised. I tried their unlock code wizard several times to no avail, they say if that doesn't work to email them at their support email address.

The order number is in the info below, the date, the name of the game, their acknowledgement that my payment went through, the payment also showed up on my credit card statement.

Below that I have also copy/pasted the entire email thread from my requests for the code or for them to contact me. Due to space limits the body of my 1st email has been truncated.

ORDER INFORMATION HERE:

Red Mercury, LLC
Red Mercury Online Purchase
http://red-mercury.com
February 01, 2014 07:47 CST

Your Order

Item Unit Price Quantity Subtotal
AcidSolitaire^'(r) (Windows)
$19.95 1 $19.95
Instant Discount -$10.00 1 -$10.00
Total: *$9.95*

Your order number is: RM-3P73F-J7HPJ

Your MasterCard statement will show this order from *Red Mercury, LLC*

Charged to:

* MasterCard [redacted]0349
* Feb-XX-XXXX XX:XX CST

[redacted] B [redacted] ( [redacted]@BELLSOUTH.[redacted] )

[redacted] XXXXX
* US United States

EMAIL THREAD HERE:

From: [redacted] mailto:[redacted]@bellsouth.net
Sent: Monday, March 03, XXXX X:XX PM
To: '[redacted]@red-mercury.com'
Subject: [redacted]FOURTH REQUEST[redacted] RE: order number [redacted]

I NEED AN UNLOCK CODE FOR THE GAME I PURCHASED!

Please see three previous requests below. I have also copy/pasted my order info just below here.

It's been over a month!!

[redacted]@bellsouth.net

Red Mercury, LLC
Red Mercury Online Purchase
http://red-mercury.com
February 01, XXXX XX:XX CST

Your Order

Item Unit Price Quantity Subtotal
AcidSolitaire^'(r) (Windows)
$19.95 1 $19.95
Instant Discount -$10.00 1 -$10.00
Total: *$9.95*

Your order number is: [redacted]

Your MasterCard statement will show this order from *Red Mercury, LLC*

Charged to:

* MasterCard [redacted]
* Feb-01-2014 07:47 CST

[redacted] B [redacted] ( [redacted]@BELLSOUTH.[redacted] )
* 2331 WALNUT TREE CT
* BUFORD, GA XXXXX
* US United States

From: [redacted] mailto:[redacted]@bellsouth.net
Sent: Thursday, February 27, XXXX X:XX AM
To: '[redacted]@red-mercury.com'
Subject: [redacted]THIRD REQUEST[redacted] RE: order number [redacted]

See below.

Please contact me, this is my third request via email, I've sent at least two support requests through your website as well, tried you unlock code wizard to no avail, and I just now left a voice mail since you don't seem to have a phone menu option to talk to anybody.

I NEED AN UNLOCK CODE FOR THE GAME I PURCHASED!

[redacted]@bellsouth.net
404.310.2869

From: [redacted] mailto:[redacted]@bellsouth.net
Sent: Sunday, February 23, XXXX X:XX AM
To: '[redacted]@red-mercury.com'
Subject: [redacted]SECOND REQUEST[redacted] RE: order number [redacted]

SECOND REQUEST:

Please see below. I ordered AcidSolitaire in early February, did not receive anything via email from your company, no unlock code, your charge in on my credit card, I have inquired about this already.

Please send my unlock code for the order shown below so I can get my Mom up an running with this game on her computer.

Thank you.

[redacted]@bellsouth.net

From: [redacted] mailto:[redacted]@bellsouth.net
Sent: Tuesday, February 04, XXXX X:XX PM
To: '[redacted]@red-mercury.com'
Subject: order number [redacted]

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Description: Computer Software Publishers & Developers

Address: 1955 Raymond Dr, Northbrook, Illinois, United States, 60062-6730

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