Red Models, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint First of all I have never requested a patch for my car's damage, actually I wanted to replace the whole bumper but he told me that it is easily fixable Mr [redacted] has actually said that he will refund me in person by coming to the address that I gave him, but he never cameMore than that, I was even at his shop a few days after and he never answered my phone, his car was there, his shop's door was opened, but someone from a shop next to his told me that he was not thereBeing more than disappointed by his job, I just went and fixed what I could on my ownThere are two persons that can be witnesses to the poor job that he has done, the person that dropped me to his shop to pick up my car and also the person that helped me to fix what could be fixed after his poor job.Though, I will never accept anything from him, only the full refund of the money I have paid him, otherwise this case will remain opened from my point of view Regards, [redacted] ***

From: *** ** Sent: Monday, December 14, 9:AM To: drteam Subject: Revdex.com Case# *** Case ID: *** (***) Claimant: *** Phone: *** To Whom it may concern, We are still gathering information from our body shop such as pictures and an
explanation of services we performed. Mr*** approached us with the impression he only desired a fix for the damage which he self inflicted on the front bumper. The bumper was beyond repair and we agreed the repairs were purely aestheticThe actual cost to REPLACE the front bumper, broken tabs, damaged clear film, and lighting would cost $900+ (we can provide documentation)He opted to go with the "patch route" since I would help him with the price of re-clear filming his front bumper not included in the repairs. We are still conducting our own investigation on the client (*** ***) and his consistent harassment and tort to other business (This is NOT an isolated incident)We have attached a few images of his outbursts (which we have delt with frequently) on another business over a simple bumper blemish (which we fixed in the past to his approval)We are still gathering information on the follow information: - Past Repairs on the same vehicles related to body repair - Disregard of Safety (once during the Oct Floods in ***) - Customer disassembled the front end of his vehicle hours after body repair hence causing irreparable damages (recovering pictures) - Pictures of work performed, and hours on the vehicle's front end In conclusion our goals are to: Credit our repair work is acceptable for labor & materials billed Client has outbursts that results in his un-ability to communicate with us Prove client DISREGARDED post service care instructions Prove client REFUSED all forms of mediation and I apologize for my late response, I will speak to the appropriate party at the Revdex.com to explain my circumstances in private. Understand this man, is the man that can never be satisfied with his tabThanks for your time, *** ** Owner / XPEL Tech Excessive Detailing *** * *** *** *** * ***
*** ** *** c *** *** *** w *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint First of all I have never requested a patch for my car's damage, actually I wanted to replace the whole bumper but he told me that it is easily fixable Mr*** *** has actually said that he will refund me in person by coming to the address that I gave him, but he never cameMore than that, I was even at his shop a few days after and he never answered my phone, his car was there, his shop's door was opened, but someone from a shop next to his told me that he was not thereBeing more than disappointed by his job, I just went and fixed what I could on my ownThere are two persons that can be witnesses to the poor job that he has done, the person that dropped me to his shop to pick up my car and also the person that helped me to fix what could be fixed after his poor jobThough, I will never accept anything from him, only the full refund of the money I have paid him, otherwise this case will remain opened from my point of view.
Regards,
*** ***

From: *** ** Sent: Monday, December 14, 9:AMTo: drteamSubject: Revdex.com Case# ***
Case ID: *** (***) Claimant: *** Phone: *** To Whom it may concern, We are still gathering information from our body shop such as pictures and an explanation of services we performed. Mr*** approached us with the impression he only desired a fix for the damage which he self inflicted on the front bumper. The bumper was beyond repair and we agreed the repairs were purely aestheticThe actual cost to REPLACE the front bumper, broken tabs, damaged clear film, and lighting would cost $900+ (we can provide documentation)He opted to go with the "patch route" since I would help him with the price of re-clear filming his front bumper not included in the repairs. We are still conducting our own investigation on the client (*** ***) and his consistent harassment and tort to other business (This is NOT an isolated incident)We have attached a few images of his outbursts (which we have delt with frequently) on another business over a simple bumper blemish (which we fixed in the past to his approval)We are still gathering information on the follow information: - Past Repairs on the same vehicles related to body repair - Disregard of Safety (once during the Oct Floods in ***) - Customer disassembled the front end of his vehicle hours after body repair hence causing irreparable damages (recovering pictures) - Pictures of work performed, and hours on the vehicle's front end In conclusion our goals are to: Credit our repair work is acceptable for labor & materials billed Client has outbursts that results in his un-ability to communicate with us Prove client DISREGARDED post service care instructions Prove client REFUSED all forms of mediation and I apologize for my late response, I will speak to the appropriate party at the Revdex.com to explain my circumstances in private. Understand this man, is the man that can never be satisfied with his tabThanks for your time, *** ** Owner / XPEL Tech Excessive Detailing *** * *** *** *** * ***
*** ** *** c *** *** *** w *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
First of all I have never requested a patch for my car's damage, actually I wanted to replace the whole bumper but he told me that it is easily fixable.  Mr. [redacted] has actually said that he will refund me in person by coming to the address that I gave him, but he never came. More than that, I was even at his shop a few days after and he never answered my phone, his car was there, his shop's door was opened, but someone from a shop next to his told me that he was not there. Being more than disappointed by his job, I just went and fixed what I could on my own. There are two persons that can be witnesses to the poor job that he has done, the person that dropped me to his shop to pick up my car and also the person that helped me to fix what could be fixed after his poor job.Though, I will never accept anything from him, only the full refund of the money I have paid him, otherwise this case will remain opened from my point of view. 
Regards,[redacted].

I apologize for the inconvenience. We've had trouble getting the correct parts. But this is an issue with the manufacturer, not Appliance Express. We are at the mercy of the manufacturer here. If their diagrams are incorrect, of if they have a batch of parts boxed incorrectly, there's not much we...

can do. I'll touch base with our contact there and see if we can get the unit exchanged for you. I'll have something for you by end of day Monday.

In servicing 100+ customers per day, there are times when products are misdiagnosed. We do all we can to train and support our technicians to ensure this occurs at a minimum level. Nationally, most companies average a 5-10% "callback" or misdiagnosis rate. We typically average below 5% year in...

and year out. Unfortunately, refrigerator doors do take 4 to 6 weeks to be made and shipped out. There is absolutely no way around this. It is the manufacturer's decision/policy that we are forced to work with. That being said, we apologize for any inconvenience that may have been caused. The customer's unit has been replaced as they requested with a brand new unit. Please let me know if any further action is needed to address this complaint. Thanks,