Red Mountain Villas Apartments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with Red Mountain at allFirst let me address the fact she said my mother who was a co-signer on this lease wouldn't let her explain the chargesMy mother stopped her from continuing to try to explain due to the fact she was having such a hard time on making senseYes my mother decided to send a payment but not to imply that we agree with all the chargesDuring the pre-walk through I stood down stairs while the maintenance did the walk through while this lady sat there and explained the two papers she brought with herShe did say that the carpet cleaning would cost $She then showed me that I had a $which they would take the carpet cleaning amount out of that unless I went paid for the service myself and present them with a receipt Then she went on to tell me that the problem areas for most renters was that they didn't clean the oven and bathroomsSo she goes on to say that I should make sure those things are clean and her exact words were to put a little elbow grease into cleaning the apartmentWhich you should not say since I was not an employee of Red Mountain VillasSince my apartment was clean Red Mountain found a way to use up the deposit and one was with the paint jobThe guy from maintenance joined us in the kitchen are where she said is it good, and he replied yes it's good just going to need a little touch up paintNot at any point did either one of them tell me what the estimated cost would beJust as never telling me it would be my responsibility in scheduling a final walk throughI spoke with the leasing office on three separate occasions and never was told thatThey made sure to tell me how and what to clean in the apartmentI'm not the only one with this type of complaint, there are many others if you look at the reviews for this placeRed Mountain is use to people just excepting the poor service they are shelling out and I'm not prepared to do thatIn the response they said an additional wall needed to be painted but when I ask what was painted they did not knowAll walls were visible on the pre-walk so they know as I know that the walls did not need to be paintedI have emailed Revdex.com the videos please review themRed Mountain has told me that they do not have proof or reasoning for the paint cost, the two water and sewage chargesI whole heartily disagree with the response Red Mountain sent Regards, [redacted]

During the pre move-out inspection, the Assistant Service Manager and Assistant Community Director estimated move-out charges based on the current condition of the apartmentIt was estimated that painting would range from $to $and a standard carpet cleaning of $would be sufficientWe discussed the final water and sewer bill would also be deducted from the security depositWe expressed the amounts were simply estimates because the resident was still living in the apartment; consequently visual access is limited, specifically walls and flooringThe resident did not request to be present during the final walk; therefore it was completed by our Assistant Service Manager after the move-out dateWhen the apartment became vacant, it was apparent that more paint was needed however the standard carpet clean was adequateAs per our discussion during the pre move-out inspection, the resident’s water and sewer bill was deducted and the statements were included in the move-out packet that was emailed and mailedDuring our email correspondence, I attempted to explain the water and sewer billing, because he assumed he was charged for days he did not reside in the apartmentWhile on the phone with the second leaseholder, who agreed to pay the remaining balance due, I attempted to clarify the water and sewer charges once more but was met with resistanceAll charges are supported in the legal contract and the refurbishment charges were signed by both leaseholders

There is nothing wrong with the units themselves... other than the fact that if something doesn't work, or if there is an inconvenience, you will have to live with it.
The problem with this place is the INEPT or NON-EXISTENT CUSTOMER SERVICE. Most, if not all, of the staff there either claim to have no power to help with your situation (the constant smell of drugs from a neighboring unit, for example), or flat-out refuse to help altogether.
In addition, we scrubbed the entire place from top to bottom (my girlfriend is a neat freak), and they REFUSED TO GIVE THE DEPOSIT BACK. We changed units halfway through, and in both cases of moving out, they cheated honest tenants out of $200.
Moving in here would be playing Russian Roulette- if there's nothing wrong with your unit, or if you don't mind losing your deposit money because you're going to trash the place anyway, this is the spot for you. If you plan on getting quality for your money and having people care about your needs, move along.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not agree with Red Mountain at all. First let me address the fact she said my mother who was a co-signer on this lease wouldn't let her explain the charges. My mother stopped her from continuing to try to explain due to the fact she was having such a hard time on making sense. Yes my mother decided to send a payment but not to imply that we agree with all the charges. During the pre-walk through I stood down stairs while the maintenance did the walk through while this lady sat there and explained the two papers she brought with her. She did say that the carpet cleaning would cost $65. She then showed me that I had a $200 which they would take the carpet cleaning amount out of that unless I went paid for the service myself and present them with a receipt.  Then she went on to tell me that the problem areas for most renters was that they didn't clean the oven and bathrooms. So she goes on to say that I should make sure those things are clean and her exact words were to put a little elbow grease into cleaning the apartment. Which you should not say since I was not an employee of Red Mountain Villas. Since my apartment was clean Red Mountain found a way to use up the deposit and one was with the paint job. The guy from maintenance joined us in the kitchen are where she said is it good, and he replied yes it's good just going to need a little touch up paint. Not at any point did either one of them tell me what the estimated cost would be. Just as never telling me it would be my responsibility in scheduling a final walk through. I spoke with the leasing office on three separate occasions and never was told that. They made sure to tell me how and what to clean in the apartment. I'm not the only one with this type of complaint, there are many others if you look at the reviews for this place. Red Mountain is use to people just excepting the poor service they are shelling out and I'm not prepared to do that. In the response they said an additional wall needed to be painted but when I ask what was painted they did not know. All walls were visible on the pre-walk so they know as I know that the walls did not need to be painted. I have emailed Revdex.com the videos please review them. Red Mountain has told me that they do not have proof or reasoning for the paint cost, the two water and sewage charges. I whole heartily disagree with the response Red Mountain sent.
Regards,
[redacted]

During the pre move-out inspection, the Assistant Service Manager and Assistant Community Director estimated move-out charges based on the current condition of the apartment. It was estimated that painting would range from $75 to $85 and a standard carpet cleaning of $65 would be sufficient. We...

discussed the final water and sewer bill would also be deducted from the security deposit. We  expressed the amounts were simply estimates because the resident was still living in the apartment; consequently visual access is limited, specifically walls and flooring. The resident did not request to be present during the final walk; therefore it was completed by our Assistant Service Manager after the move-out date. When the apartment became vacant, it was apparent that more paint was needed however the standard carpet clean was adequate. As per our discussion during the pre move-out inspection, the resident’s water and sewer bill was deducted and the statements were included in the move-out packet that was emailed and mailed. During our email correspondence, I attempted to explain the water and sewer billing, because he assumed he was charged for days he did not reside in the apartment. While on the phone with the second leaseholder, who agreed to pay the remaining balance due, I attempted to clarify the water and sewer charges once more but was met with resistance. All charges are supported in the legal contract and the refurbishment charges were signed by both leaseholders.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do not agree with Red Mountain at all. First let me address the fact she said my mother who was a co-signer on this lease wouldn't let her explain the charges. My mother stopped her from continuing to try to explain due to the fact she was having such a hard time on making sense. Yes my mother decided to send a payment but not to imply that we agree with all the charges. During the pre-walk through I stood down stairs while the maintenance did the walk through while this lady sat there and explained the two papers she brought with her. She did say that the carpet cleaning would cost $65. She then showed me that I had a $200 which they would take the carpet cleaning amount out of that unless I went paid for the service myself and present them with a receipt.  Then she went on to tell me that the problem areas for most renters was that they didn't clean the oven and bathrooms. So she goes on to say that I should make sure those things are clean and her exact words were to put a little elbow grease into cleaning the apartment. Which you should not say since I was not an employee of Red Mountain Villas. Since my apartment was clean Red Mountain found a way to use up the deposit and one was with the paint job. The guy from maintenance joined us in the kitchen are where she said is it good, and he replied yes it's good just going to need a little touch up paint. Not at any point did either one of them tell me what the estimated cost would be. Just as never telling me it would be my responsibility in scheduling a final walk through. I spoke with the leasing office on three separate occasions and never was told that. They made sure to tell me how and what to clean in the apartment. I'm not the only one with this type of complaint, there are many others if you look at the reviews for this place. Red Mountain is use to people just excepting the poor service they are shelling out and I'm not prepared to do that. In the response they said an additional wall needed to be painted but when I ask what was painted they did not know. All walls were visible on the pre-walk so they know as I know that the walls did not need to be painted. I have emailed Revdex.com the videos please review them. Red Mountain has told me that they do not have proof or reasoning for the paint cost, the two water and sewage charges. I whole heartily disagree with the response Red Mountain sent.

Regards,

There is nothing wrong with the units themselves... other than the fact that if something doesn't work, or if there is an inconvenience, you will have to live with it.
The problem with this place is the INEPT or NON-EXISTENT CUSTOMER SERVICE. Most, if not all, of the staff there either claim to have no power to help with your situation (the constant smell of drugs from a neighboring unit, for example), or flat-out refuse to help altogether.
In addition, we scrubbed the entire place from top to bottom (my girlfriend is a neat freak), and they REFUSED TO GIVE THE DEPOSIT BACK. We changed units halfway through, and in both cases of moving out, they cheated honest tenants out of $200.
Moving in here would be playing Russian Roulette- if there's nothing wrong with your unit, or if you don't mind losing your deposit money because you're going to trash the place anyway, this is the spot for you. If you plan on getting quality for your money and having people care about your needs, move along.

During the pre move-out inspection, the Assistant Service Manager and Assistant Community Director estimated move-out charges based on the current condition of the apartment. It was estimated that painting would range from $75 to $85 and a standard carpet cleaning of $65 would be sufficient. We...

discussed the final water and sewer bill would also be deducted from the security deposit. We  expressed the amounts were simply estimates because the resident was still living in the apartment; consequently visual access is limited, specifically walls and flooring. The resident did not request to be present during the final walk; therefore it was completed by our Assistant Service Manager after the move-out date. When the apartment became vacant, it was apparent that more paint was needed however the standard carpet clean was adequate. As per our discussion during the pre move-out inspection, the resident’s water and sewer bill was deducted and the statements were included in the move-out packet that was emailed and mailed. During our email correspondence, I attempted to explain the water and sewer billing, because he assumed he was charged for days he did not reside in the apartment. While on the phone with the second leaseholder, who agreed to pay the remaining balance due, I attempted to clarify the water and sewer charges once more but was met with resistance. All charges are supported in the legal contract and the refurbishment charges were signed by both leaseholders.