Red Mountain Wholesale Florist, LLC

Customer requested removal of email address from our data base, said she made several requests, nothing found in our email data base asking for thatWould like to know to whom she made the request to so that we can address that as wellHowever all emails sent to anyone always has an unsubscribe
feature,and customer could have done this on her own endWe did upon investigation find different emails within our data base and they have been deactivated as of 8/6/

[redacted] & [redacted] purchased a 2009 [redacted] from Douglas VW on 12/22/14 and obtained financing through [redacted]. [redacted] came into our dealership on 12/26/14, after driving the vehicle for four days, due to the fact that her "check engine" light came...

on over the holiday. It was determined that one of the customers spark plugs were not firing properly (the DTCS misfire code was present) so Douglas VW replaced all six spark plugs and ignition coils at no charge. In most cases it is easier to replace all items involved instead of trying to trouble shot what plug or coil could be bad. Then on 1/17/15 [redacted] returned to Douglas VW stating that her "brake light" came on. The technician performed a computer scan and no history of any brake light code was present in the computer's history. Douglas VW also road tested the vehicle and could not recreate the issue that [redacted] claims had occurred. As a preventative measure, Douglas VW did a full brake fluid flush at no charge to the 2009 [redacted] The last time [redacted] was at Douglas VW was on 2/11/15 were she complained that coolant was leaking from the radiator. It was determined that due to the extreme cold, coolant was escaping at the spot where the radiator meets the coolant hose (the hose had cracked). Douglas VW replaced both the hose and the coolant tank plus preformed a coolant system check to assure that the problem would not reoccur. [redacted] was charged $100 for the repair since she had driven over 4000 since she had owned the vehicle and was out of any NJ State mandated used vehicle warranty. Since February, [redacted] has not serviced her vehicle at Douglas VW and has not contacted the dealership with any complaints. As per [redacted] she did service her vehicle at [redacted] in [redacted] on 4/1/15 and performed an alignment on her vehicle; a maintenance inspection was completed but no other work appears to be recommended or performed. There is no basis to [redacted]'s complaints or requests.