Red Oak Learning Center

I have 50/50 custody of my two daughters. My youngest attends Red Oak Learning Center on her Mothers custodial days. Previous to the month of July she was attending two days a month for my childcare services. My daughter will no longer be attending Red Oak on my cuboidal days (it was every other Friday). As per their contract I am to give 30 days notice. I did this on July 31th 2015, giving a letter to the director/owner explaining my reason as to why I am no longer in need of their services and that any charges accrued to my account from here on will not be my responsibility. With this the director/owner stated that even with the notice she will not close my account. I was worried this would be an issue because when I mentioned closing my account before, the director stated she would not do so because she was legally obligated by social services. However, when I call and spoke with them,social services explained to me that her understanding is not so, social services do not deal with any financial aspects. A social services respective even call the director explaining this to her and she still refused to close the account, unfortanetly there was nothing they could do. Social services recommend Revdex.com. Her reasoning is that my divorce degree states that my ex-wife and I are to split all cost of childcare. I have childcare elsewhere for which I pay fees for. The director at Red Oak implies that she is legally obligated to charge me. I do not see how this is so, I pay for half of childcare fees. She has no such order from the judge stating that I am obligated to pay Red Oak Learning Center, nor are they obligated to keep an account open against me. I feel that they have been very unprofessional. My daughter does not attend this daycare on my custodial days and I am no longer in need of their services. Any legal standing as far as who is to pay what is between my ex-wife and myself, they have no order declaring otherwise or legally.Desired SettlementI would like my account closed as I have requested them to do, they are under no order of the court to continue charging me. I will pay half of my childcare cost and any legal standing between my ex-wife and myself can be kept between the two of us. I am a customer that is no longer in need of their services and again would like my account closed. Business Response At this time, this customer's child does attend on her mother's custodial days. Per the contract this customer signed, there is NO notice required to withdraw his child. While it is true that I have refused to close the account, I have done so because of a court order, signed by a judge, stating that the customer is required to pay for half of the child care costs charged by our center, regardless of whether the child is in attendance or not. The customer states I do not have this, but I do have a copy. Social services was contact by the customer and they did contact us, but only to ask us why the customer was referred to them, as they have no legal standing over financial aspects of businesses or customers. Because the parents are divorced, I am required to create two separate accounts for the parties and until I receive an order from a judge stating that the complaining party is no longer responsible for half of the child care costs, I am legally bound to keep the account opened and charge him for his half. This customer has had an outstanding balance on his account since November of 2014, and his complaint is unfounded and considered libel.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The director of Red Oak Learning Center refuses to close my account because as she states she has"a court order, signed by a judge". This order does not imply in anyway that Red Oak Learning Center or the director/owner is to hold my account open and to continue charging me. The judge has not given any financial orders to Red Oak Learning Center at all. This is not the responsibility of the Red Oak Learning Center. The order does not give them any legal responsibility of binding me to their facility. The order does not hold Red Oak Learning Center liable for anything. Any dispute as far as who pays what for childcare will be settled between myself and my ex-wife. This court order was established as an emergency exparte motion that was denied. Since the emergency exparte my ex-wife and I have been in court to resolve this solution. My ex-wife and I agreed at mediation (held on October 29,2105) that ALL cost of childcare would be split 50/50 (as per our divorce decree). Shortly after mediation my ex-wife then filed an objection to mediation stating that it was not accurately reflected or determined as to who pays what for childcare. Because of this, everything pertaining to our current situation in regards to all aspects of childcare is void. I actually called the courts and was told this. My ex-wife and I will have to resolve the issue ourselves or go back to court for the issues. I can no longer afford to pay for 75% of childcare costs, as stated by Red Oak I had a continual outstanding balance. This is due to the fact that I was paying for 75% of childcare. Which, as stated above I can no longer afford. Because there was no order from the court enforcing Red Oak Learning Center to hold my account open they cannot do so. I am not held responsibly for any charges my ex-wife accrues to your daycare facility. The director at Red Oak states she is waiting to receive an order from a judge stating that she is to close my account, however, she never received and order from a judge telling her to keep it open. As far as my stating Red Oak requires a 30 day notice, I apologize that was a mistake on my end. However, now that I am aware there is no notice required, I am requesting Red Oak Learning Center close my account immediately, as I am no longer in need of your services on my custodial days. Any fees accrued from this day forward are not my financial responsibility. Furthermore, as per my divorce decree, anything agreed upon with my ex-wife and I, can be changed. She agreed that I no longer have to take my daughter to Red Oak Learning Center on my custodial days. These are legal issues that are to be resolved between myself and ex-wife, Red Oak Learning Center is not a part of our standings.