Red Opal Pet Sitting

Here's What actually happenedThe customer brought her computer in because it was running slow, We ran a free diagnostic on it and discovered it was heavily infected with malwareWe called the customer and told them it would be $to remove the infections but could not guarantee that the aforementioned service would make it run fasterWe recommended that the customer do of things, Either have us save her Data (ie: pictures, documents, favorites) reload the machine with a fresh copy of windows, and transfer the data back onto the reloaded laptopOr Trade it in on a laptop that was priced at $(much faster and newer laptop) and we would take $off and copy her Data from her old laptop to the new one FREE of charge if she wanted to trade hers in.Effectively bringing the cost of the replacement laptop to $plus sales tax ($215.02)The customer gave us verbal consent to trade in her old laptop and copy her data to the new oneWe performed that service and wiped the hard drive on her old computerShe was called on 2/5/@ 2:20PM to pick up her new laptopShe arrived at approximately 2:50PM on that same dayWe showed her the new laptop and she agreed to pay $for it (the price after her trade in)The following day she showed up at our mesa marketplace location claiming that the laptop she purchased from us has someone elses [redacted] account logged in on itOur Associate "***" Showed her that it was actually a favorite that she had saved previously on her old computer that we had copied over per her requestShe then claimed we had changed her password for gmail"***" explained to her that we have no way of doing that, "***" then offered to help her Reset her [redacted] password using the [redacted] account recovery tool, at that point the customer became very angry grabbed her laptop and stormed offThere was nothing more that "***" could doIt is the customers responsibility to remember their passwords at all timesFurthermore, We have a disclaimer on both our Invoices and Credit Card Receipts that clearly states: All ITEMS LEFT FOR DAYS BECOME THE PROPERTY OF BITS N' BYTES, NO EXCEPTIONS - NOT RESPONSIBLE FOR DATA LOSSNo cash refundsIn store credit onlyAll sales are finalATTENTION LAPTOP & DESKTOP PURCHASERS: All refurbished units $& higher come with a calendar day warrantyIt does not cover physical damage, abuse or neglectThis includes cracked screens, loose DC jacks and spillsWe do not warranty AC adapters or BatteriesNo warranty on Software.The customer knew exactly what she was buying, she agreed to our policy, and refused our helpWe respectfully decline her request for a Refund.Please see attached Invoice and Receipt for more details- [redacted] (Owner)

To whom it may concern, [redacted] has been a customer of ours for a long timeShe has had computer service performed and has made a Tablet purchaseWe sold the [redacted] tablet to her "Brand New" with a Calendar year warrantyOnce we sell a brand new tablet we have NO warranty obligation to the customerThe warranty is through the Manufactuerie: [redacted] / [redacted] ###-###-####Any malfunction of the unit is warrantied by themAs a courtesy, in the interest of customer service we replaced her tablet several times on our dimeWe did not have to do that, but have had a good relationship with [redacted] leading up to this eventAt this point there is nothing we can doShe is outside of that warranty windowAlso please note the attached Invoice from a service [redacted] had performed hereIt clearly states "NO REFUNDS - IN STORE CREDIT OR EXCHANGE ONLY"It has ***'s signature on itJust like the original sales receipt from the tablet purchaseWe are always willing to go up and beyond for our customersBut I don't feel that its right for someone to expect a full refund for something they bought months ago after we've replaced it several times-TJ W***

I asked for a refund after they tried to correct the problem and I just wanted my money back it was well with in the first year of receiving the tablet. I don't believe it was on there dime because the company just exchanged it for them as I was told by the sales personI am not happy with this there response and I will not be happy unless the refund my moneyThe tablet I have has never worked from day one

The return shipping was on our dime. Our return policy clearly states "No Returns or Refunds" something that was agreed on. We have gone up and beyond to make it right. We did not have to replace even 1 tablet for her, let alone 4. We have also never had another customer have that many issues with multiple tablets. I'd be happy to give a discount on a replacement product in the future but as far as requesting a full refund 16 months later, No, were not going to do that. It's just not fair to our company.

Here's What actually happened. The customer brought her computer in because it was running slow, We ran a free diagnostic on it and discovered it was heavily infected with malware. We called the customer and told them it would be $99 to remove the infections but could not guarantee that the...

aforementioned service would make it run faster. We recommended that the customer do 1 of 2 things, Either have us save her Data (ie: pictures, documents, favorites) reload the machine with a fresh copy of windows, and transfer the data back onto the reloaded laptop. Or Trade it in on a laptop that was priced at $299.00 (much faster and newer laptop) and we would take $100 off and copy her Data from her old laptop to the new one FREE of charge if she wanted to trade hers in.Effectively bringing the cost of the replacement laptop to $199.00 plus sales tax ($215.02). The customer gave us verbal consent to trade in her old laptop and copy her data to the new one. We performed that service and wiped the hard drive on her old computer. She was called on 2/5/15 @ 2:20PM to pick up her new laptop. She arrived at approximately 2:50PM on that same day. We showed her the new laptop and she agreed to pay $215.02 for it (the price after her trade in). The following day she showed up at our mesa marketplace location claiming that the laptop she purchased from us has someone elses [redacted] account logged in on it. Our Associate "[redacted]" Showed her that it was actually a favorite that she had saved previously on her old computer that we had copied over per her request. She then claimed we had changed her password for gmail. "[redacted]" explained to her that we have no way of doing that, "[redacted]" then offered to help her Reset her [redacted] password using the [redacted] account recovery tool, at that point the customer became very angry grabbed her laptop and stormed off. There was nothing more that "[redacted]" could do. It is the customers responsibility to remember their passwords at all times. Furthermore, We have a disclaimer on both our Invoices and Credit Card Receipts that clearly states: All ITEMS LEFT FOR 30 DAYS BECOME THE PROPERTY OF BITS N' BYTES, NO EXCEPTIONS - NOT RESPONSIBLE FOR DATA LOSS. No cash refunds. In store credit only. All sales are final. ATTENTION LAPTOP & DESKTOP PURCHASERS: All refurbished units $99 & higher come with a 90 calendar day warranty. It does not cover physical damage, abuse or neglect. This includes cracked screens, loose DC jacks and spills. We do not warranty AC adapters or Batteries. No warranty on Software.The customer knew exactly what she was buying, she agreed to our policy, and refused our help. We respectfully decline her request for a Refund.Please see attached Invoice and Receipt for more details. -[redacted](Owner)

To whom it may concern, [redacted] has been a customer of ours for a long time. She has had computer service performed and has made a Tablet purchase. We sold the [redacted] tablet to her "Brand New" with a 1 Calendar year warranty. Once we sell a brand new tablet we have NO warranty...

obligation to the customer. The warranty is through the Manufactuer. ie: [redacted] / [redacted]. ###-###-####. Any malfunction of the unit is warrantied by them. As a courtesy, in the interest of customer service we replaced her tablet several times on our dime. We did not have to do that, but have had a good relationship with [redacted] leading up to this event. At this point there is nothing we can do. She is outside of that warranty window. Also please note the attached Invoice from a service [redacted] had performed here. It clearly states "NO REFUNDS - IN STORE CREDIT OR EXCHANGE ONLY". It has [redacted]'s signature on it. Just like the original sales receipt from the tablet purchase. We are always willing to go up and beyond for our customers. But I don't feel that its right for someone to expect a full refund for something they bought 16 months ago after we've replaced it several times. -TJ W[redacted]