Initial Business Response /* (1000, 5, 2015/06/30) */
The Credit Union has reviewed the consumer complaint and the account of Mr***Upon review Mr*** opened his account with the Credit Union in June of When the account was opened Mr*** received a copy of our Membership and
Account AgreementWithin this agreement item ACCOUNT RATES AND FEES specifically addresses that rates and fees may change at any time and notification will be given as required by lawA new paper statement fee was added to our fee schedule and approved by the board of directors at the June meetingNotification was given to our membership that a new paper statement fee had been added and would be effective with the running of the December statementThere were no funds held but a monthly paper statement fee was assessed on this account each month per our fee scheduleAll fees charged have been refunded and a check has been mailed to the address listed on the account
Initial Consumer Rebuttal /* (2000, 7, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That is all that I requested when I was finally able to go into the branch to take care of my accountRefund my money, which they told me was possible but only if I continued with their services, and to close my accountThank you for handling this in a professional manner and doing the right thing
Initial Business Response /* (1000, 5, 2015/06/30) */
The Credit Union has reviewed the consumer complaint and the account of Mr***Upon review Mr*** opened his account with the Credit Union in June of When the account was opened Mr*** received a copy of our Membership and
Account AgreementWithin this agreement item ACCOUNT RATES AND FEES specifically addresses that rates and fees may change at any time and notification will be given as required by lawA new paper statement fee was added to our fee schedule and approved by the board of directors at the June meetingNotification was given to our membership that a new paper statement fee had been added and would be effective with the running of the December statementThere were no funds held but a monthly paper statement fee was assessed on this account each month per our fee scheduleAll fees charged have been refunded and a check has been mailed to the address listed on the account
Initial Consumer Rebuttal /* (2000, 7, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That is all that I requested when I was finally able to go into the branch to take care of my accountRefund my money, which they told me was possible but only if I continued with their services, and to close my accountThank you for handling this in a professional manner and doing the right thing