The Association at [redacted] schedules installation and removal of the awnings They had chose the WEEK of May 2nd through the 6th for installation, not the day ofThat is not in our control so that is something the home owner will have to take up with their association Several customers from [redacted] were told this, including Mr [redacted] The awnings were finally erected on May 10th a little late due to inclement weather Being that [redacted] home owners have been with our company for a number of years, they know we get behind due to heavy rain and winds, this year being no exception As far as the telephone goes, I have lines to answer and I am one person If I am on a line and another rings, that call will go to voicemail I try to call everyone back but sometimes because we are extremely busy this time of year, I am unable to do so I did speak to Mr and Mrs [redacted] twice so I'm not sure why there is confusion.Thank you,A.Mamaux and Son
AMamaux and Son, Incwas unaware of any of this We were going through the list of customers that still owed us money and the [redacted] 's were one so we sent the invoice I have no record of a complaint from them with the install in Spring They have awnings in total and if we were notified of an error installation of that many awnings, we would surely have taken care of it I have received no phone calls or messages via voicemail from this customer, so I'm not sure what they are referring toWe performed the service of hanging awnings and we should be paid We were never given the chance to correct an issue we did not know aboutWe also repaired this customer's awning braid free of charge I cannot assume our installation was at fault when a customer states there was wind damage We are not liable for damage caused by wind damageThank you,A.Mamaux and Son
The Association at [redacted] schedules installation and removal of the awnings They had chose the WEEK of May 2nd through the 6th for installation, not the day ofThat is not in our control so that is something the home owner will have to take up with their association Several customers from [redacted] were told this, including Mr [redacted] The awnings were finally erected on May 10th a little late due to inclement weather Being that [redacted] home owners have been with our company for a number of years, they know we get behind due to heavy rain and winds, this year being no exception As far as the telephone goes, I have lines to answer and I am one person If I am on a line and another rings, that call will go to voicemail I try to call everyone back but sometimes because we are extremely busy this time of year, I am unable to do so I did speak to Mr and Mrs [redacted] twice so I'm not sure why there is confusion.Thank you,A.Mamaux and Son
AMamaux and Son, Incwas unaware of any of this We were going through the list of customers that still owed us money and the [redacted] 's were one so we sent the invoice I have no record of a complaint from them with the install in Spring They have awnings in total and if we were notified of an error installation of that many awnings, we would surely have taken care of it I have received no phone calls or messages via voicemail from this customer, so I'm not sure what they are referring toWe performed the service of hanging awnings and we should be paid We were never given the chance to correct an issue we did not know aboutWe also repaired this customer's awning braid free of charge I cannot assume our installation was at fault when a customer states there was wind damage We are not liable for damage caused by wind damageThank you,A.Mamaux and Son