Red River Roofing & Construction, Inc.

Mr [redacted] did come to L&D Suzuki on 2/17/2016 to have his Swingarm,Wheels, Kickstand,Pegs and Brackets all chromed. With chrome parts we send them to California to get the parts chromed and then they get shipped back to us here in Delaware so it is a long process. When Mr [redacted] dropped off the...

motorcycle for the work the fairing was already melting as you commonly see with the aftermarket fairings because of the low quality of the fairings and lack of heat shield between the fairing and exhaust. Unfortunately there was problem with one on of Mr. [redacted] fairings getting cracked while it was here being worked on. We did call Mr. [redacted] and inform him of the issue with the fairing and let him know we did send it out to get repaired at an Auto Body Shop. He understood and said it would not be a problem.The fairing came back repaired and looked new and we put Mr. [redacted] fairing and the rest of the chrome parts on the motorcycle and called him to come pick it up. When Mr. [redacted] came to pick up his motorcycle he inspected all of the work and signed off on the repair order that all of the work was completed and to his satisfaction. I know that there is four employees and from L&D that can vouch that the fairing was melting when it came in for the repair as well as the Auto Body shop that completed the work. Mr. [redacted] came back a few days later with a complaint about the exhaust melting stating that it has become worse  and [redacted] the Parts Manager explained to him that with the aftermarket fairings that Mr. [redacted] had installed somewhere else instead of the original fairings it's going to continue to become worse.  He was not satisfied with that as an answer and requested to speak with me ([redacted]). I went outside to speak with Mr. [redacted] and tried explaining the situation to him just as Josh did and Mr. [redacted] became irate. I told him if cursing and yelling at me is all he is going to do we are done with the conversation and have a nice day and walked back into the store.About a week later Mr.[redacted] walked into the showroom here at L&D and I walked up to him and said how can I help you sir. I was asked if he could speak with the owner of L&D and I told Mr. [redacted] that is not how it works I am the General Manager I handle any problems that arise he cannot have the owners phone number, He became irate again as I tried to explain to him the situation with his melting fairing that with the low quality and lack of heat shield it is just going to continue to get worse and worse. He then went on to tell me that he had pictures from when the fairings went on the motorcycle and that I could not prove that they were not melted before he came in and he was going to sue L&D for his fairings. I then told Mr.[redacted] if that is the route he is taking again we are done with our conversation and have a nice day. I then walked away from Mr. [redacted] and back to my office and he left.

The customer was looking at a used motorcycle that did have exhaust on the motorcycle he wanted something different and the salesman said that was fine he could finance that as well. He was taken to our parts department and picked out a new exhaust for the motorcycle and rolled it into the...

financing. It was a special order beings it is not a exhaust system that we normally stock and he was instructed that it could take up to a week for special orders to come in.A few days later the customer informed us of his unfortunate accident and that he totaled the motorcycle. There was short delay in the part coming in and when we spoke with him be was informed that we would need to speak with the bank that financed his motorcycle about the refund if we would send them the refund as we normally do or if the refund was to go to the customer. After speaking with the bank and getting a couple different answers we finally got it figured out for him and gave him a refund.