Red Rock Corporate Solutions, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I disagree with MrH [redacted] reply!! I have contacted MrH [redacted] and left several messages along with emailsI NEVE RECIEVED ANY RESPONSE FROM HIM!!!! I am glad to see he is willing to close the account, but still feel I should be entitled my money back due to the lack of communication! I sat around my house waiting for MrH [redacted] to contact me for two days, I never received a phone, email Nothing!!! And to his reply- "He feels do to my health concerns- He feels I'm trying to back out" THIS AGAIN IS NOT TRUE!!! I feel Mr H [redacted] is just taken my money and has been NO help since!! I'm tired of trying to contact him, I'm tired of his lack of communication and I feel due to this; This company is not and does not have my best interest! Only wanting my money!!! Again- I FEEL I AM ENTITLED TO MY MONEY BACK DUE TO THIS!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello Revdex.com.We have reached out to this customer and ironed out all of our differences Initially when she was working with her representative, there seemed to be a communications gap, despite all of our agreements being in writing, there were things she didn't fully understand After spending time with her and going over her challenges, we are happy to report that we have worked everything out with this customer.We are now assisting this client with free one on one training program, assisting her with financial obligations to our company, offering her a partial refund, and having her work directly with our operations and on site training staff We feel after working with her, she will be in a good position to operate her website going forward, with our help Since she is relatively new to this country, there was some communication issues initially so we are happy we were able to speak with her, explain what she was not fully understanding, and also helping her anyway we can to make her a happy client.We are happy to say that we were able to do that and look forward to working with her for many years to come.Best regards,MBV Support Team

Hello:We have a customer who filed a complaint against us when it should have been against a collections company He had an account with us a long time ago, went into default, and an outside collections company now had the debt and they were calling him to try to get him to pay He assumed it was us and filed a complaint against us instead After speaking with him, he knows it was another company However, I contacted the collections company and got his debt erased, making him happy He signed a settlement with us and initialed on the first page acknowledging that the complaint should not be against MBV I have that attached.Thank you.MBV Support Team

We have settled this with the customer Please see attached for details

Hello: We are in receipt of the complaint filed by this customer We have been in contact with him and rectified the issue It turns out he does not really have the time or money to market the business effectively We have logged into his admin portal to see he has not been there for months When this happens, any business owner will have a hard time making sales as it takes time and effort to establish any new business After contacting him, we came up with a resolution that both parties were happy with It allows him to close down his website and we agreed to alleviate most of his financial obligation to our company.The customer was very happy that we were able to work everything out and we wish him nothing but the best in any and all future endeavors.I have attached a copy of our settlement paperwork for the Revdex.com's recordsThank you.MBV Support Team

Dear Revdex.com:We are happy to report that we have worked out our issues with this valued customer There were some misunderstandings that are now clarified, and both parties are excited about moving forward.The customer is remaining a client in good standing and we are providing them with a one one
one training package, a social media package, and delaying his past due payment to a later date and waiving any late fees to help him get going in the right direction We feel that with this plan, he will be in great shape moving forward and he knows that should he ever need additional assistance, we will be here to help and support him along the way.I have attached a copy of the signed resolution agreement for your records.Have a great day.Best regards, MBV Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I disagree with MrH*** reply!! I have contacted MrH*** and left several messages along with emailsI NEVE RECIEVED ANY RESPONSE FROM HIM!!!! I am glad to see he is willing to close the account, but still feel I should be entitled my money back due to the lack of communication! I sat around my house waiting for MrH*** to contact me for two days, I never received a phone, email Nothing!!! And to his reply- "He feels do to my health concerns- He feels I'm trying to back out" THIS AGAIN IS NOT TRUE!!! I feel Mr H*** is just taken my money and has been NO help since!! I'm tired of trying to contact him, I'm tired of his lack of communication and I feel due to this; This company is not and does not have my best interest! Only wanting my money!!! Again- I FEEL I AM ENTITLED TO MY MONEY BACK DUE TO THIS!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello:We are in receipt of the complaint filed by *** *** Unfortunately, we have not been able to contact this customer once since their website was built We did receive one email from them the day before receiving this complaint explaining the prices on her products were too
high We immediately reached out to her but she has not responded to our attempts to reach her via email or phone after several attempts.It is unfortunate because her complaint revolves around the pricing on her products Had she contacted us, we would of been able to explain to her that the pricing on her site is suggested retail and not even close to the price that she pays as a gold member In fact, her cost is up to 200% less than the prices listed Once her website went live we contacted her to go over how to change pricing on her site as well as how to utilize all the other back end features in her administration panel Unfortunately, she said she was ill and we never spoke to her and instead of reaching out to us so we could explain what her pricing was, she instead filed a complaint without once even speaking to us.The bothersome thing for our company is that what she is upset about is not even accurate and had she taken any of our phone calls or called us, we would explained that to her and showed her how to adjust the pricing on her products, which is very simple.Since we cannot reach this customer and she may be having health issues, we are going to go ahead and close her account with us and cancel out any future money she may owe We cannot refund any of the money she paid, which was minimal, because we are already taking a big loss on the cost of the websiteSecondly, her complaint is not even a valid one since what she is upset about, is not correct Once simple call to us would of explained that Our guess is the customer is having health issues and therefore does not want to have the website any longer.As stated, everything going forward will be cancelled out as per the customers wishes and we wish the customer the best with her health and in any future endeavor.Best regards,MBV Support

Hello:After speaking with our valued customer, he apologized and agreed that he jumped the gun and filed a complaint without reaching out to us first for help We have spoken to him, worked to provide him with all the tools he needs moving forward, and have set him up with some one on one
training and help to get things going in the right direction and he is a happy customer.Many times, there can be issues when working with any company but we pride ourselves in providing the best possible service and support out there and we are happy to report another satisfied customer after working through the areas he needed help.I have attached a copy of our agreement with him for your records.Have a great day!MBV Support Team

Hello Revdex.com.We have reached out to this customer and ironed out all of our differences.  Initially when she was working with her representative, there seemed to be a communications gap, despite all of our agreements being in writing, there were things she didn't fully understand.  After...

spending time with her and going over her challenges, we are happy to report that we have worked everything out with this customer.We are now assisting this client with free one on one training program, assisting her with financial obligations to our company, offering her a partial refund, and having her work directly with our operations and on site training staff.  We feel after working with her, she will be in a good position to operate her website going forward, with our help.  Since she is relatively new to this country, there was some communication issues initially so we are happy we were able to speak with her, explain what she was not fully understanding, and also helping her anyway we can to make her a happy client.We are happy to say that we were able to do that and look forward to working with her for many years to come.Best regards,MBV Support Team

Hello:We have read the customers response.  We are happy that she is satisfied that we have cancelled out her remaining payments with us, which is a substantial amount.  We have received our phone records and could not locate any calls from her to any of our telephone numbers once her website was launched.  We also scoured our support emails and database for notes and not once did she call in for any help or assistance with her website.  In fact, the whole reason she wanted to cancel was not even a valid one. The prices she thought were high were not the prices she pays or even close.  In fact, had she spoken to anyone here in our support team, we would of explained this to her and this whole issue would of been avoided.  We went above and beyond to cancel out her financial obligation to us when her reason for being upset was not even a valid one, but are unable to refund her small initial investment (less than $300) as we are already taking a big loss on the account.In fact, we would prefer if she would call us toll free at ###-###-#### to allow us to explain how the pricing works and get her back on board.  It is a shame that she cancelled a great website program over something she did not understand or reach out to allow us to explain.  Our toll free number ALWAYS has a live person answering it during normal business hours and our support email is monitored 24 hours a day and we have not received a call from this client even once since her website went live and she had an issue due to her misunderstanding her prices on the items.We regret that we were not given a chance to speak with her prior to filing the complaint and she even failed to respond to our calls and emails after the complaint was filed giving us no way to even rectify her issue.Thank you.MBV Support

Dear Revdex.com:We are happy to report that we were able to reach out to our customer and rectify any challenges.  There were some misunderstandings we were able to discuss and resolve amicably.  We are happy that we were able to resolve this to the satisfaction of both parties.We wish the...

customer all the best in the future and thank them for working with us to rectify any challenges they may have had.I have attached a copy of the signed resolution agreement for your records.Have a great day.Best regards, MBV Support Team

We have settled this with the customer.  Please see attached for details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello:We are in receipt of this complaint and are happy to report that we have reached out to the customer and have resolved our issues.   [redacted] was unable to market her website so we assisted her with over $1000 of marketing at no charge.Even with providing free marketing for her, she...

was having a challenge putting the necessary time in to make her business a success and she was very limited financially to invest in her website to gain customers.After speaking with her we were able to resolve our differences and we have helped [redacted] by alleviating any further financial obligations she has to our company.As with all of our clients past and present, we wish [redacted] all the best in any future endeavors.Attached find a copy of our settlement and release agreement, showing this has been resolved and both parties are happy with the resolution.Best regards,My Business Venture Operations Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved completely when I see said debt removal reflected on my credit report . As of now it is still showing as an active debt in collection .
Sincerely,
[redacted]

Hello: We are in receipt of the complaint filed by this customer.   We have been in contact with him and rectified the issue.  It turns out he does not really have the time or money to market the business effectively.  We have logged into his admin portal to see he has not been...

there for months.  When this happens, any business owner will have a hard time making sales as it takes time and effort to establish any new business.   After contacting him, we came up with a resolution that both parties were happy with.  It allows him to close down his website and we agreed to alleviate most of his financial obligation to our company.The customer was very happy that we were able to work everything out and we wish him nothing but the best in any and all future endeavors.I have attached a copy of our settlement paperwork for the Revdex.com's records. Thank you.MBV Support Team

Hello:We have a customer who filed a complaint against us when
it should have been against a collections company.  He had an account with us a long time ago,
went into default, and an outside collections company now had the debt and they
were calling him to try to get him to pay. 
He...

assumed it was us and filed a complaint against us instead.  After speaking with him, he knows it was
another company.  However, I contacted
the collections company and got his debt erased, making him happy.   He signed a settlement with us and initialed
on the first page acknowledging that the complaint should not be against
MBV.  I have that attached.Thank you.MBV Support Team