Red Rose Dental

This letter is in regards to the recent complaint Case Number [redacted] dated March 25, We, at Red Rose Family Dental, take our patient's complaints and concerns very seriously, we strive to serve each of our patients with the highest quality health care experience possible, and take pride in committing to each of our patient's oral health.On January 25, 2016, the patient was seen in the practice and was treatment planned for a crown and buildupThe patient was notified at that time that although insurance said we were in network, they would not cover the crownThe patient was offered the discount along with a payment arrangement of paying half the balance at start time and the other half at completionThe patient agreed to do so and signed the treatment plan stating they understood, The patient left the practice satisfiedThe patient returned to the practice on February 23, for the crown deliveryAt that time, the patient paid the remaining balance for the crown and left satisfied with no painWe have discussed the situation with the patient explaining we have come to the conclusion that we are not in network with the patient's insuranceThough we were told that even if we were in network with the insurance, the crown would still not have been covered.I sincerely apologize that the patient has gone to these lengths in order to have their concerns heard and further addressedWe appreciate you aiding in the resolution process and will welcome your feedbackIf further information is needed please reach out to meat ###-###-####, and would be happy to assist.Respectfully,Judy SPractice Administrator

This letter is in regards to the recent complaint Case Number *** dated January 5, We, at Red Rose Family Dental, take our patient's complaints and concerns very seriously, we strive to serve each of our patients with the highest quality health care experience possible, and take pride in
committing to each of our patient's oral health.On November 14, the patient came to Red Rose Family Dental for an appointmentAt this appointment the patient was treatment planed for sealants, cleaning, exam, fluoride, and oral cancer screeningWe reviewed the treatment plan with the patient and she signed to complete treatmentDue to treatment being gone over, and signed to be completed by the patient, we do not feel as though a refund is a reasonable resolution for both parties.I sincerely apologize that the patient has gone to these lengths in order to have their concerns heard and further addressedWe appreciate you aiding in the resolution process and will welcome your feedbackIf further information is needed please reach out to me at ###-###-####, and I would be happy to assist.Respectfully,Brittney VPractice Manager of Operations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Not only did they not respond to my initial certified letter within a timely fashion, but it took them more than the days stipulated in the Revdex.com message to get back to meAfter not hearing from them after almost weeks, I submitted my complaint to Revdex.comTheir response is not acceptable and they assume no responsibility for the time it took them to respondI went to "the lengths" I did in contacting the Revdex.com because Red Rose Famiky Dental refused to acknowledge or reply to my initial letter of complaint .
Regards,
*** ***

This letter is in regards to the recent complaint Case Number [redacted] dated March 25, 2015. We, at Red Rose Family Dental, take our patient's complaints and concerns very seriously, we strive to serve each of our patients with the highest quality health care experience possible, and take pride in...

committing to each of our patient's oral health.On January 25, 2016, the patient was seen in the practice and was treatment planned for a crown and buildup. The patient was notified at that time that although insurance said we were in network, they would not cover the crown. The patient was offered the discount along with a payment arrangement of paying half the balance at start time and the other half at completion. The patient agreed to do so and signed the treatment plan stating they understood, The patient left the practice satisfied. The patient returned to the practice on February 23, 2016 for the crown delivery. At that time, the patient paid the remaining balance for the crown and left satisfied with no pain. We have discussed the situation with the patient explaining we have come to the conclusion that we are not in network with the patient's insurance. Though we were told that even if we were in network with the insurance, the crown would still not have been covered.I sincerely apologize that the patient has gone to these lengths in order to have their concerns heard and further addressed. We appreciate you aiding in the resolution process and will welcome your feedback. If further information is needed please reach out to meat ###-###-####, and would be happy to assist.Respectfully,Judy S. Practice Administrator