On Sunday, October 15th, I was browsing the Red Tag internet site to get information about a trip I was planning on taking. To get more detailed information about the trip, I entered my personal and credit card information. After entering the information, the program placed an order for the trip. It was not my intention to buy the trip at that time.
I immediately called Red Tag Vacations to explain that the trip should not have been purchased. I got a recording saying to call Monday morning when the office opened. After calling Red Tag Monday morning, which was within the 24-hour normal full refund period, I was told I would have to pay a $50.00 plus tax fee to retag for the cancellation. I do not feel I should have to pay this fee because there was never any intent to buy the trip at that time.
I immediately called Red Tag Vacations to explain that the trip should not have been purchased. I got a recording saying to call Monday morning when the office opened. After calling Red Tag Monday morning, which was within the 24-hour normal full refund period, I was told I would have to pay a $50.00 plus tax fee to retag for the cancellation. I do not feel I should have to pay this fee because there was never any intent to buy the trip at that time.