Red Top Cab Company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

TERRIBLE Ordered a cab for and a car with room for only arrived When I called back I got all KINDS of attitude about how they don't have cabs for (would have been nice to tell me that) although they clearly show vans on their website (the reason I called) Dispatcher was horrible Sent another cab even after we told her we would U [redacted] instead They sent confirmation of a cab on the way to which I replied cancel Showed up anyway and was a horrible jerk to my daughter Cab # We will never taxi again U [redacted] forever They are terrible, provide no service and need to be put out of business

May 7, To Whom It May Concern: I have reviewed the complaint submitted by [redacted] , First I want to apologize on behalf of our company for the misunderstanding and unpleasant experience encountered on March 30th, The expectation from this company is to provide a positive customer experience for our customers when using our service, I want to clarify what occurred that resulted in a [redacted] showing up verses a vanWe have a limited number of "vans" and vehicles classified as station wagonsWhat was sent for [redacted] was a [redacted] *The manufacturer and the Virginia Department of Motor Vehicles classify this vehicle as a wagonThe agent did put the information specified by the customer which resulted in the station wagon type vehicle being sentWe can not accurately determine the actual size of luggage when the customer states large, etcWe have used this vehicle to transport many customers with excess baggage and skis with successHowever, going forward, in the interest customer service, if [redacted] will mail a copy of his parking receipt to the address below we will do a one time reimbursement for his parking.Philip H Vice President of Operations

July 17, 2014
To Whom It May Concern:We have reviewed the complaint submitted by [redacted]. We certainly regret the experience our customer experienced with our service. We were pleased to note from the custorner we have provided reliable service in the past, which is our standard...

and cxpcctation for every customer. We certainly will investigate the conversations mentioned in the complaint and address them accordingly. We are continually updating our web serves to provide the most convenient method possible for requesting service online. We will use this information in our efforts to improve that service. We will mail a book of our company script worth $20.00 to the address indicated on the customer information portion of the letter. This script is as good as cash and may be used with any of our services.Philip *. H[redacted] Vice President of Operations Red Top Cab Company

TERRIBLE. Ordered a cab for 8 and a car with room for only 3 arrived. When I called back I got all KINDS of attitude about how they don't have cabs for 8 (would have been nice to tell me that) although they clearly show vans on their website (the reason I called). Dispatcher was horrible. Sent another cab even after we told her we would U[redacted] instead. They sent confirmation of a cab on the way to which I replied cancel. Showed up anyway and was a horrible jerk to my daughter. Cab # 67. We will never taxi again. U[redacted] forever. They are terrible, provide no service and need to be put out of business.

May 7, 2015
To Whom It May Concern:
I have reviewed the complaint submitted by [redacted], First I want to apologize on behalf of our company for the misunderstanding and unpleasant experience encountered on March 30th, 2015. The expectation from this company is to provide a...

positive customer experience for our customers when using our service, I want to clarify what occurred that resulted in a [redacted] showing up verses a van. We have a limited number of "vans" and vehicles classified as station wagons. What was sent for [redacted] was a [redacted]. The manufacturer and the Virginia Department of Motor Vehicles classify this vehicle as a wagon. The agent did put the information specified by the customer which resulted in the station wagon type vehicle being sent. We can not accurately determine the actual size of luggage when the customer states large, etc. We have used this vehicle to transport many customers with excess baggage and skis with success. However, going forward, in the interest customer service, if [redacted] will mail a copy of his parking receipt to the address below we will do a one time reimbursement for his parking.Philip H
Vice President of Operations

I made reservations the day before to be taken to R[redacted] National Airport. The next morning they never showed up. I called and they said they didn't have anyone in my area (A[redacted], VA!). I will never use them again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: Early last night, I booked the reservation online on behalf of my brother, his wife, and 3 children, with 7 suitcases. There was no place on their booking website to provide the additional information and request a van, so I called and was cordially told, "no problem, it will be $5 extra for a van." We reconfirmed the pick-up address, date and time. This morning, 5 minutes late, I called the dispatch only to be put on hold for 10 minutes and then hung up on. I called again, and was rudely told it would be a 20 minute wait. By now the taxi was already 15 minutes late. We cancelled the booking with Red Top and hailed a regular cab off the street who cheerfully allowed the family of 5 with their 7 suitcases to squeeze into his lil' cab.Desired Settlement: I had booked with Red Top Cab Company because they had been reliable in the past. If they would like to reinstate trust and prove that this was a one-off incident involving a tardy driver and a rude dispatch officer - both of whom should be appropriately disciplined - then they must provide me with complimentary service - a clean car with a good driver who picks me up on time, an improved website in which additional information can be provided, and courteous dispatch officers should a phone call become necessary. Thank you.

Business

Response:

July 17, 2014To Whom It May Concern:We have reviewed the complaint submitted by [redacted]. We certainly regret the experience our customer experienced with our service. We were pleased to note from the custorner we have provided reliable service in the past, which is our standard and cxpcctation for every customer. We certainly will investigate the conversations mentioned in the complaint and address them accordingly. We are continually updating our web serves to provide the most convenient method possible for requesting service online. We will use this information in our efforts to improve that service. We will mail a book of our company script worth $20.00 to the address indicated on the customer information portion of the letter. This script is as good as cash and may be used with any of our services.Philip *. H[redacted] Vice President of Operations Red Top Cab Company

Review: On August 30, I called Red Top cab to make a reservation for a taxi to arrive at my residence at 5:45 the next morning to go to the airport. The operator took my information. The next day, my cab did not arrive and when I called to find out where it was, I was told they were still looking for a driver. I noted I had a reservation, and the operator told me they had the reservation but that did not guarantee a taxi. I was completely confused, as at no time when I made the reservation was I told a driver/cab might not be available. In fact, I ended up having to drive myself to the airport and pay over $50 to park because Red Top did not honor my reservation. (I gave up at about 6:10am for a 7:20 am flight.) In the past, a reservation guaranteed a cab, and clearly that has changed. But at not time did Red Top tell me that. Since they accepted the reservation (with no caveats), I feel they broke an informal contract. They owe the consumer the truth about what a reservation means.Desired Settlement: I want Red Top to have to tell the consumer the truth. I was stuck with no other way to get to the airport when they did not honor my reservation. I want to see others avoid that fate.

Review: I take Red Top Taxi almost everyday to work at nights. I am having major problems with them showing up on time or they don't show up ever. I have been late many times to work and have been written up. I work in the hotel industry and I have called cabs using their services, there were times where some has missed their flight because the cab never shows up. This company has terrible customer service and the dispatchers gives me the old excuse of trying to find a driver to show up. I will make sure that the surrounding hotels by Dulles Airport not use their services, because guests will miss their flight. I won't be using their services because I cannot afford to be late for work, because the cabs DOES NOT show up or shows up 2 hours late. I am very frustrated and this is also costly as well.Desired Settlement: The dispatcher should have a way of actually speaking to the drivers and finding out where they are and NOT through a computer. Or the drivers who don't show up should be fired as well as the dispatchers, this is unacceptable especially for a large company who works in service cities in Northern Virginia.

Consumer

Response:

The company has my name and number on file to and from the address provided, I don't wish to disclose my home address just in case my complaint is on file for the public to see.

Review: [redacted]

I am rejecting this response because:

Regards,

I made reservations the day before to be taken to R[redacted] National Airport. The next morning they never showed up. I called and they said they didn't have anyone in my area (A[redacted], VA!). I will never use them again.