They will make you pay all type of fees for services not rendered OR will say as per lease agreement it’s your responsibility but come back months later to charge for the same service you requested and say upkeep. For example- 1 stand alone building with 2 separate units. If one of the residents move out - Redwagon comes in and conduct maintenance in order to make it presentable for a future tenant. I was charged $200-300 for a service that had nothing to do with me. The other unit moved and of course the service is to rent out. It’s unfair to say the other unit is included when nothing was done (I have cameras recording accessible from my phone but that I just so happened to open curtains bc is was a beautiful day and I work from home.
I asked RW for the contact info of who they contract out to do cleanup. They did not give it to me but unbeknownst to them they have no clue who or what a customer is. It’s always best to stick to your company’s policy.
RW is a service used as 3rd party between renter buyer. It’s beneficial for
All parties involved, and they also get paid from both parties to run to the service.
A benefit for companies like this of course they have their contracts with other contractors they do not go into them the houses themselves and clean up. They hire a third-party and his discounted because whatever they contract is. Again they have they contract a third-party to run the services.
The services they claim they did was contract specific “move out cleaning and maintenance fee- and it really should be taken out that deposit”
The list goes on and on. I wanted to post legally binding statements, documents. When they say “if you aren’t available and we cannot service your property- u are charged a fee of $250. I intentionally took off work- I have my camera’s in addition to that I. Called contractor and communicated with them as well as emailed RW for status updates because their inspector haven’t showed. The end result was the office manager contacted me to let me know something came up and they were unable to provide another worker that day. She stated RW would not get an invoice for the service however she didn’t mind giving them a call on my behalf but also I have to reschedule with RW and RW send the request, invoice etc.
if you choose to go through red wagon, just make sure that you document everything cause guaranteed they were screw you over. Good luck.
I have researched what has transpired since the problem was reported to our office This is an open work order that is in process and has the full attention of our team here at Red Wagon This emergency work order was reported to our office on Sunday night at 11:PM That same night at 11:59PM our emergency repair staff person responded by email to the tenant to determine what the cause was and give confirmation of a vendor being assigned.At 12:AM Brown Unlimited Plumbing Company was assigned this work order.The entire process happened Sunday night around midnight over the course of min The tenant stayed in another location that evening due to the condition of the homeTenant arranged to meet the plumber at 9AM monday morning to begin the extraction processAt this time the water extraction has been completed and high power fans have been placed in the home to dry the property out before property repair can commence The tenant has asked us to pay for her hotel expenses and that is not something that is covered by our company or the lease Those kinds of fees and charges are covered under the tenant's rental insuranceWe have encouraged the tenant to keep careful records of the costs involved during this process and submit them to her renter's insurance for reimbursement We have also offered that if the tenants insurance refuses to pay this claim we will assist her in the matter and also submit the receipts to the owner of the home for considerationWe have told the tenant that we would not be charging them for the pro-rated days that they are not able to occupy the property due to the conditionWhile they are incurring costs staying in a hotel, they are not incurring the costs of rent at the property while it is being dried outWhile I understand this is a frustrating time - this is not a complaint against our business practicesAs you can see from the above and the current work my staff has in process we have been extremely responsive in addressing the concerns within our control As for outstanding issues, such as expense reimbursement, we must first see how the insurance provider responds and then we can move on from there We are doing what we can and at this time it will be crediting back the prorated rent from days the home could not be occupied [redacted]
This is actually a re-posting of the first complaint by the tenant All issues regarding repairs were addressed in a timely manner We have not charged the tenant for rent during any of the time the tenant has been unable to reside in the property While we were drying the home out
it was discovered that there was a second leak in the home causing yet more damage and more inconvenience to the tenantThe home owner did in fact turn this into their insurance and they began taking over parts of the process in conjunction with our companyThis complaint was the first time the request was made by the tenant to be released from her lease Due to the extent of the damage and the amount of work the home will need for restoration we find that to be a perfectly acceptable solution We are granting the termination of the lease with not penalty to the tenant
I have researched what has transpired since the problem was reported to our office. This is an open work order that is in process and has the full attention of our team here at Red Wagon. This emergency work order was reported to our office on Sunday night at 11:42 PM. That same...
night at 11:59PM our emergency repair staff person responded by email to the tenant to determine what the cause was and give confirmation of a vendor being assigned.At 12:17 AM Brown Unlimited Plumbing Company was assigned this work order.The entire process happened Sunday night around midnight over the course of 30 min. The tenant stayed in another location that evening due to the condition of the home. Tenant arranged to meet the plumber at 9AM monday morning to begin the extraction process. At this time the water extraction has been completed and high power fans have been placed in the home to dry the property out before property repair can commence. The tenant has asked us to pay for her hotel expenses and that is not something that is covered by our company or the lease. Those kinds of fees and charges are covered under the tenant's rental insurance. We have encouraged the tenant to keep careful records of the costs involved during this process and submit them to her renter's insurance for reimbursement. We have also offered that if the tenants insurance refuses to pay this claim we will assist her in the matter and also submit the receipts to the owner of the home for consideration. We have told the tenant that we would not be charging them for the pro-rated days that they are not able to occupy the property due to the condition. While they are incurring costs staying in a hotel, they are not incurring the costs of rent at the property while it is being dried out. While I understand this is a frustrating time - this is not a complaint against our business practices. As you can see from the above and the current work my staff has in process we have been extremely responsive in addressing the concerns within our control. As for outstanding issues, such as expense reimbursement, we must first see how the insurance provider responds and then we can move on from there. We are doing what we can and at this time it will be crediting back the prorated rent from days the home could not be occupied. [redacted]
We at Red Wagon are extremely sympathetic to the tenant who has fallen victim to a crime in which her space has been violated and has been stolen from. We had an office space broken into once and we can empathize with how it feels. I also understand exactly how it feels when you later...
find out that, as the tenant, you are held responsible for the damages from the crime of which you were the victim. There is no way to deliver that information in a way that is palatable or that even comes close to feeling right or justified. On Jan 12th I received a call from this tenant who was extremely upset that I did not find it a priority to return a call from over the weekend regarding her breaking and entering. I had not received such a call. After inquiring about the call she left I discovered she had called the office leasing line with the information, and that her call was not to the Repair line which handles emergencies. There are two ways to report an emergency to our office one is by calling the emergency repair line [redacted] an the other is to email [redacted]. Either of those two sources are monitored 24hrs a day. After receiving the call on the 12th we sent a repair person to the property immediately to ensure the property was in fact secured. On Jan 14th we sent an email correspondence to the tenant: “Our contractor went by the property on Monday to secure the broken doors as you reported but they were both locked & secured at the time. Was there any damage to the home from the break-in that needs to be repaired?”On Jan 14th the tenant responded that the locks had sustained damage and would need to be fixed. We told the tenant we would send a vendor right away to have the item repaired and asked that she pay the vendor when on site. According to page 10, section 18 D (2) of the lease agreement it states that the landlord will not pay for damage to doors, windows, or screens unless it was caused by landlords negligence. In addition to that section, section 21 addresses the complete scope of liability in regard to theft, burglary, and robbery as in this circumstance here. If there is any additional confusion I would strongly encourage review of this section. These items are not covered by the homeowners insurance but should be covered by the tenants rental insurance and we have offered to work with her insurance carrier to have these items covered. The tenant has not accepted our offer and has not asked us to speak to her carrier. Red Wagon is willing to complete the repair as soon as the tenant requests it. We have completed each step in a timely manner. On Feb 2nd we received an email from the tenant stating : “I did not put in a request to have my doors repaired.” The tenant was asking why she had to pay to have the locks re-keyed. Red wagon does not require to have the locks re-keyed. The cost for rekeying one lock or six locks is the same cost. It is all a part of one package deal. The suggestion may have been made to just have them rekeyed while Texas re-key was out since her home was broken into, however no one has required that the locks be rekeyed. The home was rekeyed by another management company when this tenant took possession and that is just fine with our office and is in compliance with Texas property code. We will be happy to have the repairs completed as soon as the tenant is ready to arrange for vendor payment. We are also willing to let the tenant include the payment with the following months rent if that would make it more convenient for the tenant. Let us know if that is a way we might be able to accommodate the request. In regard to lease termination:It is true that having you home broken into does not excuse a tenant from the responsibilities of the lease. However, I also made the offer to the tenant at that time and would still be happy to honor the offer made to the tenant. We will be willing to work according to the terms laid out in section 28 of the lease agreement for an Early Termination. I have spoken with the tenant’s attorney regarding the availability of this early termination clause and to date the tenant has not elected to move forward in this manor. In summary, I am sorry for the tenants difficulty in dealing with being a victim of a crime. Our company has been available and remains available to assist the tenant when the tenant is ready. It is unfortunate that the tenant bears the responsibility of clean up and repairs when they are already a victim, but then the party who should be responsible is the one that committed (and got away with) the crime.
I asked RW for the contact info of who they contract out to do cleanup. They did not give it to me but unbeknownst to them they have no clue who or what a customer is. It’s always best to stick to your company’s policy.
RW is a service used as 3rd party between renter buyer. It’s beneficial for
All parties involved, and they also get paid from both parties to run to the service.
A benefit for companies like this of course they have their contracts with other contractors they do not go into them the houses themselves and clean up. They hire a third-party and his discounted because whatever they contract is. Again they have they contract a third-party to run the services.
The services they claim they did was contract specific “move out cleaning and maintenance fee- and it really should be taken out that deposit”
The list goes on and on. I wanted to post legally binding statements, documents. When they say “if you aren’t available and we cannot service your property- u are charged a fee of $250. I intentionally took off work- I have my camera’s in addition to that I. Called contractor and communicated with them as well as emailed RW for status updates because their inspector haven’t showed. The end result was the office manager contacted me to let me know something came up and they were unable to provide another worker that day. She stated RW would not get an invoice for the service however she didn’t mind giving them a call on my behalf but also I have to reschedule with RW and RW send the request, invoice etc.
if you choose to go through red wagon, just make sure that you document everything cause guaranteed they were screw you over. Good luck.
I have researched what has transpired since the problem was reported to our office This is an open work order that is in process and has the full attention of our team here at Red Wagon This emergency work order was reported to our office on Sunday night at 11:PM That same night at 11:59PM our emergency repair staff person responded by email to the tenant to determine what the cause was and give confirmation of a vendor being assigned.At 12:AM Brown Unlimited Plumbing Company was assigned this work order.The entire process happened Sunday night around midnight over the course of min The tenant stayed in another location that evening due to the condition of the homeTenant arranged to meet the plumber at 9AM monday morning to begin the extraction processAt this time the water extraction has been completed and high power fans have been placed in the home to dry the property out before property repair can commence The tenant has asked us to pay for her hotel expenses and that is not something that is covered by our company or the lease Those kinds of fees and charges are covered under the tenant's rental insuranceWe have encouraged the tenant to keep careful records of the costs involved during this process and submit them to her renter's insurance for reimbursement We have also offered that if the tenants insurance refuses to pay this claim we will assist her in the matter and also submit the receipts to the owner of the home for considerationWe have told the tenant that we would not be charging them for the pro-rated days that they are not able to occupy the property due to the conditionWhile they are incurring costs staying in a hotel, they are not incurring the costs of rent at the property while it is being dried outWhile I understand this is a frustrating time - this is not a complaint against our business practicesAs you can see from the above and the current work my staff has in process we have been extremely responsive in addressing the concerns within our control As for outstanding issues, such as expense reimbursement, we must first see how the insurance provider responds and then we can move on from there We are doing what we can and at this time it will be crediting back the prorated rent from days the home could not be occupied [redacted]
This is actually a re-posting of the first complaint by the tenant All issues regarding repairs were addressed in a timely manner We have not charged the tenant for rent during any of the time the tenant has been unable to reside in the property While we were drying the home out
it was discovered that there was a second leak in the home causing yet more damage and more inconvenience to the tenantThe home owner did in fact turn this into their insurance and they began taking over parts of the process in conjunction with our companyThis complaint was the first time the request was made by the tenant to be released from her lease Due to the extent of the damage and the amount of work the home will need for restoration we find that to be a perfectly acceptable solution We are granting the termination of the lease with not penalty to the tenant
I have researched what has transpired since the problem was reported to our office. This is an open work order that is in process and has the full attention of our team here at Red Wagon. This emergency work order was reported to our office on Sunday night at 11:42 PM. That same...
night at 11:59PM our emergency repair staff person responded by email to the tenant to determine what the cause was and give confirmation of a vendor being assigned.At 12:17 AM Brown Unlimited Plumbing Company was assigned this work order.The entire process happened Sunday night around midnight over the course of 30 min. The tenant stayed in another location that evening due to the condition of the home. Tenant arranged to meet the plumber at 9AM monday morning to begin the extraction process. At this time the water extraction has been completed and high power fans have been placed in the home to dry the property out before property repair can commence. The tenant has asked us to pay for her hotel expenses and that is not something that is covered by our company or the lease. Those kinds of fees and charges are covered under the tenant's rental insurance. We have encouraged the tenant to keep careful records of the costs involved during this process and submit them to her renter's insurance for reimbursement. We have also offered that if the tenants insurance refuses to pay this claim we will assist her in the matter and also submit the receipts to the owner of the home for consideration. We have told the tenant that we would not be charging them for the pro-rated days that they are not able to occupy the property due to the condition. While they are incurring costs staying in a hotel, they are not incurring the costs of rent at the property while it is being dried out. While I understand this is a frustrating time - this is not a complaint against our business practices. As you can see from the above and the current work my staff has in process we have been extremely responsive in addressing the concerns within our control. As for outstanding issues, such as expense reimbursement, we must first see how the insurance provider responds and then we can move on from there. We are doing what we can and at this time it will be crediting back the prorated rent from days the home could not be occupied. [redacted]
We at Red Wagon are extremely sympathetic to the tenant who has fallen victim to a crime in which her space has been violated and has been stolen from. We had an office space broken into once and we can empathize with how it feels. I also understand exactly how it feels when you later...
find out that, as the tenant, you are held responsible for the damages from the crime of which you were the victim. There is no way to deliver that information in a way that is palatable or that even comes close to feeling right or justified. On Jan 12th I received a call from this tenant who was extremely upset that I did not find it a priority to return a call from over the weekend regarding her breaking and entering. I had not received such a call. After inquiring about the call she left I discovered she had called the office leasing line with the information, and that her call was not to the Repair line which handles emergencies. There are two ways to report an emergency to our office one is by calling the emergency repair line [redacted] an the other is to email [redacted]. Either of those two sources are monitored 24hrs a day. After receiving the call on the 12th we sent a repair person to the property immediately to ensure the property was in fact secured. On Jan 14th we sent an email correspondence to the tenant: “Our contractor went by the property on Monday to secure the broken doors as you reported but they were both locked & secured at the time. Was there any damage to the home from the break-in that needs to be repaired?”On Jan 14th the tenant responded that the locks had sustained damage and would need to be fixed. We told the tenant we would send a vendor right away to have the item repaired and asked that she pay the vendor when on site. According to page 10, section 18 D (2) of the lease agreement it states that the landlord will not pay for damage to doors, windows, or screens unless it was caused by landlords negligence. In addition to that section, section 21 addresses the complete scope of liability in regard to theft, burglary, and robbery as in this circumstance here. If there is any additional confusion I would strongly encourage review of this section. These items are not covered by the homeowners insurance but should be covered by the tenants rental insurance and we have offered to work with her insurance carrier to have these items covered. The tenant has not accepted our offer and has not asked us to speak to her carrier. Red Wagon is willing to complete the repair as soon as the tenant requests it. We have completed each step in a timely manner. On Feb 2nd we received an email from the tenant stating : “I did not put in a request to have my doors repaired.” The tenant was asking why she had to pay to have the locks re-keyed. Red wagon does not require to have the locks re-keyed. The cost for rekeying one lock or six locks is the same cost. It is all a part of one package deal. The suggestion may have been made to just have them rekeyed while Texas re-key was out since her home was broken into, however no one has required that the locks be rekeyed. The home was rekeyed by another management company when this tenant took possession and that is just fine with our office and is in compliance with Texas property code. We will be happy to have the repairs completed as soon as the tenant is ready to arrange for vendor payment. We are also willing to let the tenant include the payment with the following months rent if that would make it more convenient for the tenant. Let us know if that is a way we might be able to accommodate the request. In regard to lease termination:It is true that having you home broken into does not excuse a tenant from the responsibilities of the lease. However, I also made the offer to the tenant at that time and would still be happy to honor the offer made to the tenant. We will be willing to work according to the terms laid out in section 28 of the lease agreement for an Early Termination. I have spoken with the tenant’s attorney regarding the availability of this early termination clause and to date the tenant has not elected to move forward in this manor. In summary, I am sorry for the tenants difficulty in dealing with being a victim of a crime. Our company has been available and remains available to assist the tenant when the tenant is ready. It is unfortunate that the tenant bears the responsibility of clean up and repairs when they are already a victim, but then the party who should be responsible is the one that committed (and got away with) the crime.