Red White and Blue Autos Inc.

To whom it may concern This letter is in response to the complaint received on 9/14/ID# *** regarding *** *** *** purchased a *** *** from us on 10/11/Because of service issues we did trade his vehicle in on 9/14/for a *** **
*** On 1/15/the vehicle was disabled for nonpayment and was not enabled until February 2nd at which time we picked up the vehicle for repossessionAt no time did we offer to take the car back and part waysThe customer’s credit report will show as a repossession until payment arrangements are made for the deficiency balance Upon the customer checking his credit, he was unhappy with his credit report, contacted our Collections Manager and threatened her, called her foul names, and screamed at her over the phone. He has since made up a facebook account to bash our dealership and said he will not take it down until we fix his credit report. This was a repossession and the customer did not abide to the contract he signed

On February 9th 2017 we received notification from the Revdex.com that one of our customers has filed a complaint regarding the vehicle they are purchasing from us. [redacted] purchased a 2005 [redacted] on October 2nd 2015. We have completed repairs on [redacted] vehicle a few times, we have...

not charged her for repairs.  She took her vehicle to [redacted] muffler and it did not pass inspection.  On May 23rd 2016 we inspected the vehicle and completed any repairs that needed to be completed charging the customer a total of $123.25. We agreed with [redacted] to allow her to make payments on this invoice yet it has not been paid on as of today. We recently spoke to [redacted] who provided a list of what she needed us to look at and we have completed repairs once again at no charge to [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
[redacted], you couldn’t find email because I probably mailed it to you by US mail. I enclose a pdf copy of the letter I sent to RW&B on September 8, 2004. On the second page, I have highlighted the req
To
me
Today at 10:06 AM
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Serena, you couldn’t find email because I probably mailed it to you by US mail.   I enclose a pdf copy of the letter I sent to RW&B on September  8, 2004.  On the second page, I have highlighted
the request for a refund of $2,000 on the purchase price.   If you provide this copy to Revdex.com, tell it that you never conceded that you weren’t entitled to a refund, but at the time, it was more important that you be relieved from a future monthly payment obligation for a lemon vehicle that spent more time in the shop than being used by you.   Bottom line is that RWB never obtained a release of claims from you; it did accept return of the lemon vehicle in satisfaction of your payment obligation under the purchase contract.
this is an email from my attorney with the attached letter asking of the refund due to the car not performing correctly. Therefore their statement of my not asking for a refund is 100% incorrect. Also at the time I was willing to pay towards the rental vehicles that were provided to me until I found it advertised that substitute vehicles were given for warranty work.  Upon investigation of Progressive (my insurance that I added full coverage on 7/22/14 due to obtaining a job and financially being able to afford it) NO substance was found in the gas line or around the filler neck of the tank.  That is why the insurance company deemed the car mechanical failure and wear and tear. 
From: [redacted] [mailto:[redacted]] Sent: Thursday, September 11, 2014 1:14 PMTo: [redacted]Subject: car dates
 
The dates I have in my possession of car problem( please note I don't have when loaner cars were given to me).  May 2nd the engine light came on and I had diagnosed at [redacted], problems reported to be with the exhaust line Air Intake and possible exhaust leak into engine. I then made an apt. with RWB to take the car to them also taking the printout given by [redacted] on Fri. May 9th at 9am. The following date proceeding that is June 5th, and again on the 9th at 1130/12.  I again returned on June 16 at 12p.  Also returning on the 30th at which point they told me the car is drive able, therefore no loaner will be given.  At this point only the engine light was on with them telling me they had to order the converter among other parts.  July 22, I was able to purchase full coverage from my Ins. due to obtaining a job and financially being able to afford it.  between the time of the car last being at the shop and no later than July 16, the coolant light also came on with no evidence of lack of fluids or blockage.  Aug. 1st I then had taken the car back once again to do the repairs needed getting the loaner I have in my possession now. On Aug.11th Jessica had called me and reported to me that my car had been evidently vandalized by dirt being poured in the gas tank, she stated they had pulled the fuel sensor and "it was caked in mud" upon investigation of my Ins. agent no evidence was to be found of that being true. ( will be sent as soon as received)
[redacted]
There is also a return date of 4/24/14 in my weekly planner that I must have accidently overlooked when typing this.  So as you can see from the very beginning, 5 days after purchase, I have had problems with this car. Not just a few times in for repair work as noted.  The majority of the 2,000 miles put on the vehicle were just driving it back and forth to the dealer.Regards,[redacted]

November 14, 2014
We received your complaint letter this afternoon and would like to respond to the complaint. The customer was having issues with her vehicle. She was in a few times and over the...

course of a few months, we repaired her vehicle with a total cost of $3,034.71, at which the customer was not responsible for any of that amount and was given a free rental vehicle each and every time she was in to our dealership. She purchased a 2000 [redacted].
The final time she was in, it was found that there was sludge of some sort in her fuel tank and it was assumed that someone vandalized her vehicle. Only a few days prior to this issue, the customer called her insurance company and added full coverage insurance. After the incident, she called her insurance company and the deemed the fault of the fuel tank issue as “mechanical” although it was obvious there was tampering of the fuel tank.
When the customer contacted her attorney, it was agreed that the customer would return the rental vehicle and walk away from the [redacted] and be relieved of her loan with our company (please see attached 6 page email between [redacted], Attorney, and William M[redacted], General Manager).
The customer agreed to return the rental vehicle on September 12", 2014, and signed two documents for our records indicating that she is returning the [redacted] and that we release her from any future liability or payments (see attached signed documents).
This was a large loss to the dealership, the tampering of the fuel tank caused us to lose the original cost of the vehicle and the additional parts/time that were installed to this vehicle for the customer. The sludge in the fuel tank caused additional problems with the vehicle and it is considered scrap.At no time did the customer request any time of funds or payment. She requested that she is released from her contractual loan and at that time, the dealership agreed.
Please feel free to contact me if you have any additional questions. I would be happy to help.Melissa R
Controller

In response to the complaint filed 7/13/17. The customer first purchased the vehicle on 7/23/15, with his first payment being due 8/7/15. This was the due date on his loan agreement when he signed it, if it was incorrect and he would have stated something we would have corrected the due date. Once...

the account became past due especially on a first payment the car was disabled. The customer called in and at this point we agreed on a date he could make his payment and I enabled the car. We have always provided help to the customer when needed. We have moved payments to the end of the loan and have allowed him to make promise for payments even though at times these promises were not paid as agreed. Yes, he is correct about him making a promise for payment and the customer making the payment early. The account still showed a past due balance and the car was disabled, this was an error on our end and I immediately enabled the vehicle. The fourth time the customer is talking about was one of the customer relations employees reached out to him on a Saturday through email because as he stated he had no phone. By the time the customer emailed her back she was on vacation and her out of office reply was on and an email was sent to him to contact her manager. At this point he did not and again the car was disabled. He did then email me and stated that he should be getting a new bank card and will provide us with the information once he receives it could I take his routing number and account number. I did state usually we do not but I would to help him out but that he would accept it this time but I could not save it. On July 3rd we received this payment back from the bank, It was a holiday as soon as I was aware of the payment being returned from the bank I emailed Doug that the payment was returned not for NSF but because he may have provided the wrong account number. I did not hear back from him until we disabled the car again.  At this time he did tell us to pick up the vehicle that he was done with us.  He emailed me - Sent: Wednesday, July 12, 2017 2:50 PMSubject: RE: FW: Red White and Blue Autos Payment You know what Tara. Come get the car. I am sick of being a punching bag for you and your finance team. I gave you the correct routing and account numbers and I did not touch my account for 2 weeks. I once again did everything requested. I jumped through all hoops, and once again due to a problem not caused by me I get punished. I am sick if this! I have kept all email conversations. I intend to bring the actions of RWB finance to somebody who will be able to help protect people from the business practices being put on me. I'm done. Also another email that was sent to me- “If the payment did not go through.....why did it take this long to get back to me??? I know if I tried to collect payment... I would get right in touch if payment was denied. Why did it take so long? How long did I need to not touch my money and not pay anything else just to suit your needs?”  I did email him on the 14th to let him know I will be sending someone to pick up the vehicle and he asked me to be lenient with him. I had no issues in doing so since the customer is the one who told us to pick up the vehicle. We processed the payment and enabled the car. However as of today 7/17/17 the account is still past due and a call has been made to him asking when he could make payment. No call or email has been returned.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] I cant even use my back door which makes it so theres no way to get out do to I have a 1 yr old grandbaby n theres a car seat blocking other door also they were to do a front aliment n was not done the van pulls to the left very bad now do to this I have health issues with my hands so now its becomeing a health issues cuz there not doing there jobs
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

From: [redacted] <[redacted]>Date: Sat, Dec 13, 2014 at 12:52 PMSubject: Re: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
[redacted], here are the two letters received from progressive the first in Sept. and the second in Oct. of this year regarding the claim of vandalism on my vehicle. If anything else is needed please let me know, Thank You.
[redacted]
On Thursday, December 11, 2014 5:56 AM, [redacted] <[redacted]> wrote:
please see attached e-mail from the first inquires regarding the vehicle from my atty to RWB. Once they opted they were not going to do anything about a refund my atty found it necessary to just get the loaner car returned and relinquish me from further payments on an a vehicle that could not be used.
[redacted]

Review: on 4/19/2014 I purchased a 2000 [redacted] from red white blue autos with a warranty of 12,000 miles or 12 months. I got $1,000 for a trade in and put $187 with it for the down payment of the car. My monthly payments were $264.41, in which I made 5 of them. From the beginning I have had problems with the car returning it several times the dates as follows 4/24/14, 5/9/14, 6/5/14, 6/9/14, 6/16/14, 6/30/14, and 8/1/14. All having warranty repair work done. 6 of the times with returning the vehicle I received loaner vehicles. The last time being for 44 days. In their advertising they promote free rentals for warranty work. On Aug. 11th the service woman Jessica called me reporting that my car was vandalized by dirt in the gas tank and the fuel sensor she was just handed "was caked in mud". I then made a claim to my personal Ins. company who then did an investigation finding the claim to be unfound with no fouled up tank. The Ins. believes the problem to be mechanical failure of the vehicle. A total of $2,509.05 being paid for a contracted vehicle that did not run to contract standard. Lying to me about the fouled up gas line so the work needed would not be covered by the warranty is unethical in itself and caused me great stress and emotional turmoil.Desired Settlement: Refund of 100% directly deposited into my checking account which they were auto drafting my car payments from.

Business

Response:

November 14, 2014We received your complaint letter this afternoon and would like to respond to the complaint. The customer was having issues with her vehicle. She was in a few times and over the course of a few months, we repaired her vehicle with a total cost of $3,034.71, at which the customer was not responsible for any of that amount and was given a free rental vehicle each and every time she was in to our dealership. She purchased a 2000 [redacted].The final time she was in, it was found that there was sludge of some sort in her fuel tank and it was assumed that someone vandalized her vehicle. Only a few days prior to this issue, the customer called her insurance company and added full coverage insurance. After the incident, she called her insurance company and the deemed the fault of the fuel tank issue as “mechanical” although it was obvious there was tampering of the fuel tank.When the customer contacted her attorney, it was agreed that the customer would return the rental vehicle and walk away from the [redacted] and be relieved of her loan with our company (please see attached 6 page email between [redacted], Attorney, and William M[redacted], General Manager).The customer agreed to return the rental vehicle on September 12", 2014, and signed two documents for our records indicating that she is returning the [redacted] and that we release her from any future liability or payments (see attached signed documents).This was a large loss to the dealership, the tampering of the fuel tank caused us to lose the original cost of the vehicle and the additional parts/time that were installed to this vehicle for the customer. The sludge in the fuel tank caused additional problems with the vehicle and it is considered scrap. At no time did the customer request any time of funds or payment. She requested that she is released from her contractual loan and at that time, the dealership agreed.Please feel free to contact me if you have any additional questions. I would be happy to help.Melissa RController

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: