From: [redacted] *** < [redacted] >Date: Sat, Dec 13, at 12:PMSubject: Re: [redacted] To: [redacted] < [redacted] @myRevdex.com.org> [redacted] , here are the two letters received from progressive the first in Septand the second in Octof this year regarding the claim of vandalism on my vehicleIf anything else is needed please let me know, Thank You [redacted] On Thursday, December 11, 5:AM, [redacted] < [redacted] > wrote: please see attached e-mail from the first inquires regarding the vehicle from my atty to RWBOnce they opted they were not going to do anything about a refund my atty found it necessary to just get the loaner car returned and relinquish me from further payments on an a vehicle that could not be used [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] I cant even use my back door which makes it so theres no way to get out do to I have a yr old grandbaby n theres a car seat blocking other door also they were to do a front aliment n was not done the van pulls to the left very bad now do to this I have health issues with my hands so now its becomeing a health issues cuz there not doing there jobs Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] , you couldn’t find email because I probably mailed it to you by US mailI enclose a pdf copy of the letter I sent to RW&B on September 8, On the second page, I have highlighted the req To me Today at 10:AM #yiv Serena, you couldn’t find email because I probably mailed it to you by US mail I enclose a pdf copy of the letter I sent to RW&B on September 8, On the second page, I have highlighted the request for a refund of $2,on the purchase price If you provide this copy to Revdex.com, tell it that you never conceded that you weren’t entitled to a refund, but at the time, it was more important that you be relieved from a future monthly payment obligation for a lemon vehicle that spent more time in the shop than being used by you Bottom line is that RWB never obtained a release of claims from you; it did accept return of the lemon vehicle in satisfaction of your payment obligation under the purchase contract this is an email from my attorney with the attached letter asking of the refund due to the car not performing correctlyTherefore their statement of my not asking for a refund is 100% incorrectAlso at the time I was willing to pay towards the rental vehicles that were provided to me until I found it advertised that substitute vehicles were given for warranty work Upon investigation of Progressive (my insurance that I added full coverage on 7/22/due to obtaining a job and financially being able to afford it) NO substance was found in the gas line or around the filler neck of the tank That is why the insurance company deemed the car mechanical failure and wear and tear From: [redacted] [mailto: [redacted] ] Sent: Thursday, September 11, 1:PMTo: [redacted] Subject: car dates The dates I have in my possession of car problem( please note I don't have when loaner cars were given to me) May 2nd the engine light came on and I had diagnosed at [redacted] ***, problems reported to be with the exhaust line Air Intake and possible exhaust leak into engineI then made an aptwith RWB to take the car to them also taking the printout given by [redacted] on FriMay 9th at 9amThe following date proceeding that is June 5th, and again on the 9th at 1130/ I again returned on June at 12p Also returning on the 30th at which point they told me the car is drive able, therefore no loaner will be given At this point only the engine light was on with them telling me they had to order the converter among other parts July 22, I was able to purchase full coverage from my Insdue to obtaining a job and financially being able to afford it between the time of the car last being at the shop and no later than July 16, the coolant light also came on with no evidence of lack of fluids or blockage Aug1st I then had taken the car back once again to do the repairs needed getting the loaner I have in my possession nowOn Aug.11th Jessica had called me and reported to me that my car had been evidently vandalized by dirt being poured in the gas tank, she stated they had pulled the fuel sensor and "it was caked in mud" upon investigation of my Insagent no evidence was to be found of that being true( will be sent as soon as received) [redacted] There is also a return date of 4/24/in my weekly planner that I must have accidently overlooked when typing this So as you can see from the very beginning, days after purchase, I have had problems with this carNot just a few times in for repair work as noted The majority of the 2,miles put on the vehicle were just driving it back and forth to the dealer.Regards, [redacted] ***
In response to the complaint filed 7/13/The customer first purchased the vehicle on 7/23/15, with his first payment being due 8/7/This was the due date on his loan agreement when he signed it, if it was incorrect and he would have stated something we would have corrected the due dateOnce the account became past due especially on a first payment the car was disabledThe customer called in and at this point we agreed on a date he could make his payment and I enabled the carWe have always provided help to the customer when neededWe have moved payments to the end of the loan and have allowed him to make promise for payments even though at times these promises were not paid as agreedYes, he is correct about him making a promise for payment and the customer making the payment earlyThe account still showed a past due balance and the car was disabled, this was an error on our end and I immediately enabled the vehicleThe fourth time the customer is talking about was one of the customer relations employees reached out to him on a Saturday through email because as he stated he had no phoneBy the time the customer emailed her back she was on vacation and her out of office reply was on and an email was sent to him to contact her managerAt this point he did not and again the car was disabledHe did then email me and stated that he should be getting a new bank card and will provide us with the information once he receives it could I take his routing number and account numberI did state usually we do not but I would to help him out but that he would accept it this time but I could not save itOn July 3rd we received this payment back from the bank, It was a holiday as soon as I was aware of the payment being returned from the bank I emailed Doug that the payment was returned not for NSF but because he may have provided the wrong account numberI did not hear back from him until we disabled the car again At this time he did tell us to pick up the vehicle that he was done with us He emailed me - Sent: Wednesday, July 12, 2:PMSubject: RE: FW: Red White and Blue Autos Payment You know what TaraCome get the carI am sick of being a punching bag for you and your finance teamI gave you the correct routing and account numbers and I did not touch my account for weeksI once again did everything requestedI jumped through all hoops, and once again due to a problem not caused by me I get punishedI am sick if this! I have kept all email conversationsI intend to bring the actions of RWB finance to somebody who will be able to help protect people from the business practices being put on meI'm doneAlso another email that was sent to me- “If the payment did not go through.....why did it take this long to get back to me??? I know if I tried to collect paymentI would get right in touch if payment was deniedWhy did it take so long? How long did I need to not touch my money and not pay anything else just to suit your needs?” I did email him on the 14th to let him know I will be sending someone to pick up the vehicle and he asked me to be lenient with himI had no issues in doing so since the customer is the one who told us to pick up the vehicleWe processed the payment and enabled the carHowever as of today 7/17/the account is still past due and a call has been made to him asking when he could make paymentNo call or email has been returned
November 14, We received your complaint letter this afternoon and would like to respond to the complaintThe customer was having issues with her vehicleShe was in a few times and over the course of a few months, we repaired her vehicle with a total cost of $3,034.71, at which the customer was not responsible for any of that amount and was given a free rental vehicle each and every time she was in to our dealershipShe purchased a [redacted] The final time she was in, it was found that there was sludge of some sort in her fuel tank and it was assumed that someone vandalized her vehicleOnly a few days prior to this issue, the customer called her insurance company and added full coverage insuranceAfter the incident, she called her insurance company and the deemed the fault of the fuel tank issue as “mechanical” although it was obvious there was tampering of the fuel tankWhen the customer contacted her attorney, it was agreed that the customer would return the rental vehicle and walk away from the [redacted] and be relieved of her loan with our company (please see attached page email between [redacted] , Attorney, and William M [redacted] , General Manager)The customer agreed to return the rental vehicle on September 12", 2014, and signed two documents for our records indicating that she is returning the [redacted] and that we release her from any future liability or payments (see attached signed documents)This was a large loss to the dealership, the tampering of the fuel tank caused us to lose the original cost of the vehicle and the additional parts/time that were installed to this vehicle for the customerThe sludge in the fuel tank caused additional problems with the vehicle and it is considered scrap.At no time did the customer request any time of funds or paymentShe requested that she is released from her contractual loan and at that time, the dealership agreedPlease feel free to contact me if you have any additional questionsI would be happy to help.Melissa R Controller
From: [redacted] *** < [redacted] >Date: Sat, Dec 13, at 12:PMSubject: Re: [redacted] To: [redacted] < [redacted] @myRevdex.com.org> [redacted] , here are the two letters received from progressive the first in Septand the second in Octof this year regarding the claim of vandalism on my vehicleIf anything else is needed please let me know, Thank You [redacted] On Thursday, December 11, 5:AM, [redacted] < [redacted] > wrote: please see attached e-mail from the first inquires regarding the vehicle from my atty to RWBOnce they opted they were not going to do anything about a refund my atty found it necessary to just get the loaner car returned and relinquish me from further payments on an a vehicle that could not be used [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] I cant even use my back door which makes it so theres no way to get out do to I have a yr old grandbaby n theres a car seat blocking other door also they were to do a front aliment n was not done the van pulls to the left very bad now do to this I have health issues with my hands so now its becomeing a health issues cuz there not doing there jobs Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] , you couldn’t find email because I probably mailed it to you by US mailI enclose a pdf copy of the letter I sent to RW&B on September 8, On the second page, I have highlighted the req To me Today at 10:AM #yiv Serena, you couldn’t find email because I probably mailed it to you by US mail I enclose a pdf copy of the letter I sent to RW&B on September 8, On the second page, I have highlighted the request for a refund of $2,on the purchase price If you provide this copy to Revdex.com, tell it that you never conceded that you weren’t entitled to a refund, but at the time, it was more important that you be relieved from a future monthly payment obligation for a lemon vehicle that spent more time in the shop than being used by you Bottom line is that RWB never obtained a release of claims from you; it did accept return of the lemon vehicle in satisfaction of your payment obligation under the purchase contract this is an email from my attorney with the attached letter asking of the refund due to the car not performing correctlyTherefore their statement of my not asking for a refund is 100% incorrectAlso at the time I was willing to pay towards the rental vehicles that were provided to me until I found it advertised that substitute vehicles were given for warranty work Upon investigation of Progressive (my insurance that I added full coverage on 7/22/due to obtaining a job and financially being able to afford it) NO substance was found in the gas line or around the filler neck of the tank That is why the insurance company deemed the car mechanical failure and wear and tear From: [redacted] [mailto: [redacted] ] Sent: Thursday, September 11, 1:PMTo: [redacted] Subject: car dates The dates I have in my possession of car problem( please note I don't have when loaner cars were given to me) May 2nd the engine light came on and I had diagnosed at [redacted] ***, problems reported to be with the exhaust line Air Intake and possible exhaust leak into engineI then made an aptwith RWB to take the car to them also taking the printout given by [redacted] on FriMay 9th at 9amThe following date proceeding that is June 5th, and again on the 9th at 1130/ I again returned on June at 12p Also returning on the 30th at which point they told me the car is drive able, therefore no loaner will be given At this point only the engine light was on with them telling me they had to order the converter among other parts July 22, I was able to purchase full coverage from my Insdue to obtaining a job and financially being able to afford it between the time of the car last being at the shop and no later than July 16, the coolant light also came on with no evidence of lack of fluids or blockage Aug1st I then had taken the car back once again to do the repairs needed getting the loaner I have in my possession nowOn Aug.11th Jessica had called me and reported to me that my car had been evidently vandalized by dirt being poured in the gas tank, she stated they had pulled the fuel sensor and "it was caked in mud" upon investigation of my Insagent no evidence was to be found of that being true( will be sent as soon as received) [redacted] There is also a return date of 4/24/in my weekly planner that I must have accidently overlooked when typing this So as you can see from the very beginning, days after purchase, I have had problems with this carNot just a few times in for repair work as noted The majority of the 2,miles put on the vehicle were just driving it back and forth to the dealer.Regards, [redacted] ***
In response to the complaint filed 7/13/The customer first purchased the vehicle on 7/23/15, with his first payment being due 8/7/This was the due date on his loan agreement when he signed it, if it was incorrect and he would have stated something we would have corrected the due dateOnce the account became past due especially on a first payment the car was disabledThe customer called in and at this point we agreed on a date he could make his payment and I enabled the carWe have always provided help to the customer when neededWe have moved payments to the end of the loan and have allowed him to make promise for payments even though at times these promises were not paid as agreedYes, he is correct about him making a promise for payment and the customer making the payment earlyThe account still showed a past due balance and the car was disabled, this was an error on our end and I immediately enabled the vehicleThe fourth time the customer is talking about was one of the customer relations employees reached out to him on a Saturday through email because as he stated he had no phoneBy the time the customer emailed her back she was on vacation and her out of office reply was on and an email was sent to him to contact her managerAt this point he did not and again the car was disabledHe did then email me and stated that he should be getting a new bank card and will provide us with the information once he receives it could I take his routing number and account numberI did state usually we do not but I would to help him out but that he would accept it this time but I could not save itOn July 3rd we received this payment back from the bank, It was a holiday as soon as I was aware of the payment being returned from the bank I emailed Doug that the payment was returned not for NSF but because he may have provided the wrong account numberI did not hear back from him until we disabled the car again At this time he did tell us to pick up the vehicle that he was done with us He emailed me - Sent: Wednesday, July 12, 2:PMSubject: RE: FW: Red White and Blue Autos Payment You know what TaraCome get the carI am sick of being a punching bag for you and your finance teamI gave you the correct routing and account numbers and I did not touch my account for weeksI once again did everything requestedI jumped through all hoops, and once again due to a problem not caused by me I get punishedI am sick if this! I have kept all email conversationsI intend to bring the actions of RWB finance to somebody who will be able to help protect people from the business practices being put on meI'm doneAlso another email that was sent to me- “If the payment did not go through.....why did it take this long to get back to me??? I know if I tried to collect paymentI would get right in touch if payment was deniedWhy did it take so long? How long did I need to not touch my money and not pay anything else just to suit your needs?” I did email him on the 14th to let him know I will be sending someone to pick up the vehicle and he asked me to be lenient with himI had no issues in doing so since the customer is the one who told us to pick up the vehicleWe processed the payment and enabled the carHowever as of today 7/17/the account is still past due and a call has been made to him asking when he could make paymentNo call or email has been returned
November 14, We received your complaint letter this afternoon and would like to respond to the complaintThe customer was having issues with her vehicleShe was in a few times and over the course of a few months, we repaired her vehicle with a total cost of $3,034.71, at which the customer was not responsible for any of that amount and was given a free rental vehicle each and every time she was in to our dealershipShe purchased a [redacted] The final time she was in, it was found that there was sludge of some sort in her fuel tank and it was assumed that someone vandalized her vehicleOnly a few days prior to this issue, the customer called her insurance company and added full coverage insuranceAfter the incident, she called her insurance company and the deemed the fault of the fuel tank issue as “mechanical” although it was obvious there was tampering of the fuel tankWhen the customer contacted her attorney, it was agreed that the customer would return the rental vehicle and walk away from the [redacted] and be relieved of her loan with our company (please see attached page email between [redacted] , Attorney, and William M [redacted] , General Manager)The customer agreed to return the rental vehicle on September 12", 2014, and signed two documents for our records indicating that she is returning the [redacted] and that we release her from any future liability or payments (see attached signed documents)This was a large loss to the dealership, the tampering of the fuel tank caused us to lose the original cost of the vehicle and the additional parts/time that were installed to this vehicle for the customerThe sludge in the fuel tank caused additional problems with the vehicle and it is considered scrap.At no time did the customer request any time of funds or paymentShe requested that she is released from her contractual loan and at that time, the dealership agreedPlease feel free to contact me if you have any additional questionsI would be happy to help.Melissa R Controller