Red Wing Ford Mercury and Red Wing Chrysler

Initial Business Response / [redacted] (1000, 6, 2015/06/18) */ Mr [redacted] did purchase a Ford Explorer from us that was out of manufacturers bumper to bumper warranty at the time of purchaseMr [redacted] was offered to purchase an extended service contract and declinedMr [redacted] also signed acknowledging he understood the vehicle came with the federal day or 1,limited powertrain warrantyIt is the dealerships opinion that at the time the vehicle was put on the lot for sale, the heater was workingAlso worth pointing out is that Mr [redacted] did not contact our used vehicle Sales Manager requesting help until after the work had been performed, yet before paying for themIt has been the practice of his dealership to apply one hour of diagnostics to such cases to help our customers outSince one hour of shop labor is $129.95, we will be willing to offer that to Mr [redacted] to resolve this situationI will also ask if that is acceptable to Mr [redacted] that he in return acknowledges us doing this for him on the thread he created on our business Facebook pageI am including copies of the documents Mr [redacted] indeed signed for your reviewAs always, I will make myself available to the Revdex.com at any time to answer any and all questions you may formulate for me [redacted] Red Wing Ford Chrysler Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/06/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept and am very satisfied with the resolution Red Wing Ford has proposedIt shows they do indeed take care of their customersUpon receiving their check I will happily acknowledge and praise them for their response on their Facebook page

We are sending him a goodwill adjustment of $

Initial Business Response /* (1000, 6, 2015/06/18) */
Mr [redacted] did purchase a 2011 Ford Explorer from us that was out of manufacturers bumper to bumper warranty at the time of purchase. Mr [redacted] was offered to purchase an extended service contract and declined. Mr [redacted] also signed...

acknowledging he understood the vehicle came with the federal 30 day or 1,000 limited powertrain warranty. It is the dealerships opinion that at the time the vehicle was put on the lot for sale, the heater was working. Also worth pointing out is that Mr [redacted] did not contact our used vehicle Sales Manager requesting help until after the work had been performed, yet before paying for them. It has been the practice of his dealership to apply one hour of diagnostics to such cases to help our customers out. Since one hour of shop labor is $129.95, we will be willing to offer that to Mr [redacted] to resolve this situation. I will also ask if that is acceptable to Mr [redacted] that he in return acknowledges us doing this for him on the thread he created on our business Facebook page. I am including copies of the documents Mr [redacted] indeed signed for your review. As always, I will make myself available to the Revdex.com at any time to answer any and all questions you may formulate for me.
[redacted]
Red Wing Ford Chrysler
Initial Consumer Rebuttal /* (2000, 8, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept and am very satisfied with the resolution Red Wing Ford has proposed. It shows they do indeed take care of their customers. Upon receiving their check I will happily acknowledge and praise them for their response on their Facebook page.