Initial Business Response / [redacted] (1000, 8, 2015/09/25) */ Thank you for contacting usWe are sorry to hear that your Red Wing boots have not performed as expectedWe at Red Wing guarantee our products to be free from defects in material and constructionI've included our warranty below: If within months of purchase, a defect occurs in a Red Wing branded footwear product as the result of use, Red Wing Shoe Company, Inc("Red Wing") will repair the defect or exchange the product If a product defect occurs as the result of use within to months after purchase, Red Wing will repair the defect or issue a credit for 50% of the purchase price Product failures caused by excessive or abusive wear conditions do not qualify for exchange or purchase creditThis warranty is available only to the original purchaser and is not transferableNo adjustment will be given without the original receipt of purchase Due to the inconvenience you experienced at the store, you can send the boots directly to our returns department for warranty inspectionPlease enclose a short note describing the problem along with your name, mailing address, and phone number Send to: Red Wing Shoe Company [redacted] Red Wing MN Attn: Returns For any further questions, please contact us at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a email stating that I need to return boots to store I purchased fromI did that and I was told there would be a charge to repairBoots were over $and didn't last weeksAlso once returning home store employee didn't return my receipt to meI contacted store and was told they couldn't find itNow I have no proof of purchase Final Consumer Response / [redacted] (2000, 13, 2015/10/06) */ Final Business Response / [redacted] (4000, 12, 2015/10/06) */ After speaking with Mr [redacted] today, 10/6/15, Red Wing Shoe Company will be sending Mr [redacted] a replacement pair of boots in style 435, free of charge to him The boots should arrive at the shipping address Mr [redacted] provided within the next 1-weeks Thank you!
We have reached out to [redacted] and discussed his concernHe was able to find the receipts for both pairs of his brother’s shoes and we will be issuing a full refund for both pairsA refund check will be sent to [redacted] in the amount of $He accepted and seemed pleased with this resolution
Initial Business Response / [redacted] (1000, 8, 2015/09/25) */ Thank you for contacting usWe are sorry to hear that your Red Wing boots have not performed as expectedWe at Red Wing guarantee our products to be free from defects in material and constructionI've included our warranty below: If within months of purchase, a defect occurs in a Red Wing branded footwear product as the result of use, Red Wing Shoe Company, Inc("Red Wing") will repair the defect or exchange the product If a product defect occurs as the result of use within to months after purchase, Red Wing will repair the defect or issue a credit for 50% of the purchase price Product failures caused by excessive or abusive wear conditions do not qualify for exchange or purchase creditThis warranty is available only to the original purchaser and is not transferableNo adjustment will be given without the original receipt of purchase Due to the inconvenience you experienced at the store, you can send the boots directly to our returns department for warranty inspectionPlease enclose a short note describing the problem along with your name, mailing address, and phone number Send to: Red Wing Shoe Company [redacted] Red Wing MN Attn: Returns For any further questions, please contact us at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a email stating that I need to return boots to store I purchased fromI did that and I was told there would be a charge to repairBoots were over $and didn't last weeksAlso once returning home store employee didn't return my receipt to meI contacted store and was told they couldn't find itNow I have no proof of purchase Final Consumer Response / [redacted] (2000, 13, 2015/10/06) */ Final Business Response / [redacted] (4000, 12, 2015/10/06) */ After speaking with Mr [redacted] today, 10/6/15, Red Wing Shoe Company will be sending Mr [redacted] a replacement pair of boots in style 435, free of charge to him The boots should arrive at the shipping address Mr [redacted] provided within the next 1-weeks Thank you!
We have reached out to [redacted] and discussed his concernHe was able to find the receipts for both pairs of his brother’s shoes and we will be issuing a full refund for both pairsA refund check will be sent to [redacted] in the amount of $He accepted and seemed pleased with this resolution