RedAwning.com, Inc

We are sorry to hear that this has not been resolved. According to our records, the refund settled on the 8th December. The charge-back that the guest issued for $218.08 came through to us at our address. We have initiated deeper investigation with Vantiv to confirm any error on their side. This may take a couple of days. We respectfully ask for your patience as we attempt to resolve this as promptly as possible.

Complaint: [redacted]I am rejecting this response because: it also says that bookings made more than 10 days in advance are fully refundable if canceled within 72 hours. I booked 3 weeks in advance (21 days) and canceled within 24 hours. You can't pick and choose what parts of the contract you want to follow to favor yourself. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I have been getting the runaround from this company since day one. I do not believe that they are truly trying to get me my refund. Their actions are totally unacceptable and unprofessional.  This is the second complaint that I filed with the Revdex.com.  I keep getting one excuse after the  another. Sincerely,[redacted]

This is a misunderstanding of our process, or the guest has been misinformed. We would be happy to assist with the refund, however, the guest needs to cancel the booking via our partner channel so RedAwning can receive a notification to issue the monies due. Our guest services has been in contact...

with the guest to resolve both the refund due and the misunderstanding. If there are still problems, the guest should feel welcome to contact us directly at [redacted]

Thank you for providing the documentation [redacted]. We are investigating on your behalf. Thank you for your patience.