RedBubble

To whom it may concern: I've attached a document addressing each of the three orders this customer is claiming to be owed since they were lost in post: one was refunded at their request, one was reprinted and the new order is due to arrive by the end of the week, and one that was refunded by our mistake Since the final order was fully refunded by us on accident, if the customer would like to replace this order, I'll be happy to upgrade their shipping from Standard to Express for our mistake Please see the attached documentation of summaries and transcripts of this customers interactions and requests Thank you

Thanks for your patience We have further reviewed the circumstances of your account closure The account will remain closed for the reasons set out in our earlier correspondence However, we can now confirm your final artist margin payment will be transferred on or around November 15thAll the best,Redbubble

Final Consumer Response / [redacted] (2000, 6, 2015/06/19) */ The refund has been issuedThis complaint can be closed as resolved

Initial Business Response /* (1000, 5, 2015/06/26) */
Hi there,
Thank you for contacting Redbubble via the Revdex.comI apologise that your order hasn't arrived
The account number and tracking you have provided does match our numbers, so may I ask you to please contact us via our Help Centre:
http://www.redbubble.com/contact with your 7-digit order number, email and shipping address so we can investigate this issue for you
Kind regards,
***
Redbubble Support
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company has resolved issueand sent out reorder free of charge

Initial Business Response /* (1000, 5, 2015/07/30) */
Hello ***,
Thank you for contacting Redbubble via the Revdex.com
I can confirm that our agent has refunded you to your Amazon account on July
Kind regards,
***
Redbubble Support
Initial Consumer Rebuttal /* (2000, 7,
2015/07/30) */
As soon as I wrote them that I had contacted the Revdex.com, they finally responded and refunded my money!
Thank you,
*** ***

I am in-house counsel for Redbubble Limited in Melbourne, Australia. I have been forwarded details of a complaint from ** *** * *** in relation to his Redbubble account. I understand ** *** has contacted the Revdex.com in this regard (Claim ID
***)
Let me provide some context - Redbubble is an online marketplace for artists producing original art and designs ** *** Redbubble account was deleted due to serious and repeat intellectual property infringement. Closure of a user's account is not a step that Redbubble takes lightly - it is reserved for the most serious or repeat infringing or fraudulent activity. ** *** expressly warranted to Redbubble not to upload infringing material to the Redbubble website pursuant to the Redbubble Service Agreement ** *** was in serious and repeat breach of this warranty. Redbubble was entitled, therefore, to close ** *** account pursuant to the Service Agreement. The account was closed strictly in accordance with Redbubble's Intellectual Property and Publicity Rights Policy.
Infringing material on Redbubble not only adversely affects the integrity of the Redbubble marketplace, it potentially exposes Redbubble to claims of being an accessory to the infringing activity Under the Service Agreement, ** *** indemnifies Redbubble in respect of his breach of warranty. In these circumstances, Redbubble has deemed it appropriate to withhold any funds in ** *** account until further notice. Redbubble is entitled to do so following ** *** fundamental breach of the contract terms. The payment provisions in the contract terms do not, at law, apply upon the ** *** repudiation of those very terms
Please do not hesitate to contact me if you require further clarification
Yours sincerely,
*** ***
Regional Counsel (Australia)
Redbubble Limited

To whom it may concern:
I've attached a document addressing each of the three orders this customer is claiming to be owed since they were lost in post: one was refunded at their request, one was reprinted and the new order is due to arrive by the end of the week, and one that was refunded by our...

mistake.
Since the final order was fully refunded by us on accident, if the customer would like to replace this order, I'll be happy to upgrade their shipping from Standard to Express for our mistake.
Please see the attached documentation of summaries and transcripts of this customers interactions and requests.
Thank you

Final Consumer Response /* (2000, 6, 2015/06/19) */
The refund has been issued. This complaint can be closed as resolved.

Thanks for your patience.  We have further reviewed the circumstances of your account closure.  The account will remain closed for the reasons set out in our earlier correspondence.  However, we can now confirm your final artist margin payment will be transferred on or around November 15th. All the best,Redbubble

Complaint: [redacted]I am rejecting this response because:
 
All content on the account was in fact created and owned by myself. Redbubble at no point provided any proof or even reason to believe that this content belong to anyone else simply because there wasn't any. Any disputes I tried to make regarding the matter were outright dismissed without any consideration. While Redbubble has the right to remove any content from their website, As I was not in any way violating the terms, Redbubble is still obligated to provide me with the final payment I am owed.Sincerely,[redacted]

I would like to see the exact reasoning for the account closure as well as evidence that my content was in fact a violation of anyone's copyrightsComplaint: [redacted]I am rejecting this response because:Sincerely,[redacted]