Redbud Mortgage

August our company moved Santresa *** from Rosenberg to HoustonThe estimated time for the move was 2.75-hours at a rate of $per hourThe move was completed in hoursWe have GPS tracking on our trucks and our movers are trained to take the most efficient routesFollowing
the move the customer reported a 32" tv damagedNo physical damage was evident with the tv although the customer claims it was flashing once plugged inThe mechanical condition of the tv prior to the move was unknown by usFollowing the report of a damage claim questions are asked to process the claimWe ask about physical damage and for photos if physical damage is presentThe purpose of the additional questions is to provide training if we have items moved improperlyWe did ask if the tv was dropped or if there was a crackThe tv was padded and wrapped but it is part of our investigation to question the mover/ driverAlthough there was no physical damage we honored the damage claimA check was sent based on weight of the tv on 8/22/in the amount of $The amount sent was above and beyond the required amount to compensate"CARRIER LIABILITY--A HOUSEHOLD GOODS CARRIER'S LIABILITY FOR LOSS OR DAMAGE TO ANY SHIPMENT IS $CENTS PER POUND PER ARTICLE UNLESS CARRIER AND SHIPPER AGREE IN WRITING TO A GREATER LEVEL OF LIABILITY." This was signed on the bill of lading by both partiesThis issue has been resolved as far as we are concerned