Redco

we are still awaiting for the customer to return the defective item so we can replace it after inspection

I am rejecting this response... because: These are used transmission that they sell and they don't even have a way of showing if they are functional or not. They do not know if they are even properly functioning transmission. So they are saying if I get my receipt from my certified mechanic I will be getting my money back. If you have to be certified to install the transmission then they should only sell to certify people not just to anybody that walks in there that is how they are getting over on people who don't even have money to just be giving a way. Warranty: It says installation must be done by an ARD certified repair facility it doesn't say if it's not then the warranty is void. Why is there two different names on the company that sold me the transmission? One name is REDLINE and the other is redco.jp and both names are on the receipt.

WE HAVE BEEN TRYING TO RESOLVE
THIS ISSUE…WE GAVE YOU PLENTY OF TIME MONTHS AND NO DATE WAS GIVEN AS TO WHEN THE MOTOR WOULD BE TAKEN CARE OF …YES CAR HAS BEEN THEIR FOR FAR TO LONG BECAUSE YOU HAVENT FIXED IT…WE WILL HAVE THE MOTOR DROPPED OF …BUT WOULD LIKE A DATE WHEN MOTOR WILL BE DONE…IN A TIMELY MANNER…NOT 2MNTHS LIKE BEFORE IN AUGUST …THX ***

The issue with the customer was resolved in a way they were happy withWe honored the warranty claim regardless of their warranty expiring months prior to the date of the complaint

Consumer states that she has been refunded for the engineConsumer remains dissatisfied with the way the whole transaction was handledThe delivery times promised were cancelled without notification and the correct engine was never deliveredAfter excessive opportunities given to the business
consumer requested a refund if engine was not delivered by a certain dateBusiness decided to send refund without alerting consumer first about the non-delivery of the engine

Customer has been contacted and issue has been resolvedThe engine was replaced and the difference was refunded to the customerThank you

I really don’t know what they are asking…the car with the defective rebuilt motor has been at the shop since January 11, and nothing has been done…

Warranty as stated on our website does not cover at home installations unless the customer is an ASE Certified TechnicianIf this was installed at a licensed repair facility we will need to document a conversation with the repair facility to warranty the product

Customer has been contacted and issue has been resolved. The engine was replaced and the difference has been refunded.

I am rejecting this response...

because: These are used transmission that they sell and they don't even have a way of showing if they are  functional or not. They do not know if they are even properly functioning transmission.  So they are saying if I get my receipt from my certified mechanic I will be getting my money back. If you have to be certified to install the transmission then they should only sell to certify people not just to anybody that walks in there that is how they are getting over on people who don't even have money to just be giving a way. Warranty: It says installation must be done by an ARD certified repair facility  it doesn't say if it's not then the warranty is void.  Why is there two different names on the company that sold me the transmission? One name is REDLINE  and the other is redco.jp  and both names are on the receipt.

Our warranty policy on our website and on the paperwork the customer received clearly states we will not cover labor costs.We will replace the defective item without hesitation.

we are still awaiting for the customer to return the defective item so we can replace it after inspection.

I first contacted Redco concerning the Motor for the 2006 [redacted] Zion on August 10, 2015, I explained to ([redacted])...

what type of car, what size Engine I need. And he told me he had an Engine that was being rebuilt with Zero Miles. The agreed price was $2400. I gave a deposit of $400.with a $100. Core deposit. I paid a qualified Mechanic $700. To remove the old and install the new Engine. On August 19,2015 I delivered the old Engine to the Redco Facility in Modesto Ca. While I was inspecting the new Engine, I noticed that the Timing Chain Cover was different from the old to the new. So they removed the old cover and put it on the new Engine. My Mechanic installed the new Engine 0n August 23, 2015. In December of 2015 the check engine light went on. So I took the car to a mechanic and he diagnosed it as problem with the Cam shaft Sensor and an oil leak from the timing chain cover and a rear seal. He replaced the sensor. And the light went off for a day or so, and then came back on. So on December 17, 2015. I took the car to an Automotive Repair shop to have it Diagnosed and Repaired. About a week later they called and told me the problem was internal and they confirmed there was oil leaking from the head gasket. The Mechanic suggested I contact Redco since the engine was still under warranty and have them replace the Engine. I contacted Redco on December 31, 2015, I spoke with [redacted] and he said they would not give me another engine just because I asked for one. I would have to take the engine out and they would pick it up and take it to their shop to diagnose it and it was repairable they would repair it. So I had to pay another $1000. To the mechanic to remove and install the Engine. The mechanic removed the engine on January 10, 2016. I contacted Redco on January 19, 2016 and gave them the information as to where to pick up the engine. They picked it up on January 22, 2016 at the Automotive Repair Shop in San Jose Ca. I contacted Redco again on January 25, 2016 and asked how the repairs are going and was told to stop calling, that they had up to 10 days legally to repair or return the engine and that they would call me. On February 1, 2016, I called and spoke to [redacted] he told me that they had found some problems with the engine. 1. Was the cam shaft sensor cap were put in backwards. 2. Was the timing of the engine was off. 3. Was the oil pump was defective. But that they would cover that under the warranty. And that they had done the repairs and that it would cost me 4 labor hours which totaled $320. I said fine I’ll pay it as long as the engine is fixed. I also asked for an invoice he said he would e-mail it to me and that he would send out the engine as soon as possible. On February 4,2016, I called and again I spoke to [redacted] and he apologized for not getting back to me and said they were backed up and the engine would not be delivered until Saturday February 13, 2016, I told him my Mechanics shop was closed on Saturdays and that he would have to deliver it at my house. He said fine and that he would send the invoice with the driver, when the driver delivered the engine he did not have an invoice that [redacted] had said he would email it to me all he had was a credit card receipt. On Monday February 15, 2015 I delivered the engine to my Mechanic. He said he would not be able to install it for about week. When he did install it he said the engine was still bad and that I should contact Redco and get them to give me my money back or at least split the Labor cost to install again with me. On February 17, I called Redco again and this time I spoke with [redacted] Redco manager and he said he could not cover the labor that the most he could do is give me a used engine and refund the additional cost of the Rebuilt Engine. I have decided to file a claim. It is a matter of principle now.

Review: In August 19,2015 I bought 2AZ rebuild 0-mile engine with a 6 month warranty. I paid $1000.00 to install the engine in [redacted] Zion. In December of 2015 the check engine light went on. I took the car to a mechanic. He did a diagnostic and determined it was an oil pressure and cam shaft sensors and a head gasket leaking oil. I contacted Redco and they said they needed the engine to run a Diagnostic to determine what is wrong with the engine. I asked if they could give me another engine. They said they would try to repair it first if it is not repairable they would give another one. I another $1000.00 dollars to have it removed and install the new one.It took them 15 days form the time they picked up the engine and they charged me an additional $320.00 supposably for repair labor cost. I told them I did not mind paying the additional cost as long as the engine was repaired. well the Mechanic put the engine in and the engine is still bad.I contacted Redco again and this time they want to give a used engine. My Mechanic says I should just take them to court and try recoup my loses.Desired Settlement: Replace with a 0-mile engine and cover the cost for Installing it

Business

Response:

Our warranty policy on our website and on the paperwork the customer received clearly states we will not cover labor costs.We will replace the defective item without hesitation.

Consumer

Response:

I first contacted Redco concerning the Motor for the 2006 [redacted] Zion on August 10, 2015, I explained to ([redacted]) what type of car, what size Engine I need. And he told me he had an Engine that was being rebuilt with Zero Miles. The agreed price was $2400. I gave a deposit of $400.with a $100. Core deposit. I paid a qualified Mechanic $700. To remove the old and install the new Engine. On August 19,2015 I delivered the old Engine to the Redco Facility in Modesto Ca. While I was inspecting the new Engine, I noticed that the Timing Chain Cover was different from the old to the new. So they removed the old cover and put it on the new Engine. My Mechanic installed the new Engine 0n August 23, 2015. In December of 2015 the check engine light went on. So I took the car to a mechanic and he diagnosed it as problem with the Cam shaft Sensor and an oil leak from the timing chain cover and a rear seal. He replaced the sensor. And the light went off for a day or so, and then came back on. So on December 17, 2015. I took the car to an Automotive Repair shop to have it Diagnosed and Repaired. About a week later they called and told me the problem was internal and they confirmed there was oil leaking from the head gasket. The Mechanic suggested I contact Redco since the engine was still under warranty and have them replace the Engine. I contacted Redco on December 31, 2015, I spoke with [redacted] and he said they would not give me another engine just because I asked for one. I would have to take the engine out and they would pick it up and take it to their shop to diagnose it and it was repairable they would repair it. So I had to pay another $1000. To the mechanic to remove and install the Engine. The mechanic removed the engine on January 10, 2016. I contacted Redco on January 19, 2016 and gave them the information as to where to pick up the engine. They picked it up on January 22, 2016 at the Automotive Repair Shop in San Jose Ca. I contacted Redco again on January 25, 2016 and asked how the repairs are going and was told to stop calling, that they had up to 10 days legally to repair or return the engine and that they would call me. On February 1, 2016, I called and spoke to [redacted] he told me that they had found some problems with the engine. 1. Was the cam shaft sensor cap were put in backwards. 2. Was the timing of the engine was off. 3. Was the oil pump was defective. But that they would cover that under the warranty. And that they had done the repairs and that it would cost me 4 labor hours which totaled $320. I said fine I’ll pay it as long as the engine is fixed. I also asked for an invoice he said he would e-mail it to me and that he would send out the engine as soon as possible. On February 4,2016, I called and again I spoke to [redacted] and he apologized for not getting back to me and said they were backed up and the engine would not be delivered until Saturday February 13, 2016, I told him my Mechanics shop was closed on Saturdays and that he would have to deliver it at my house. He said fine and that he would send the invoice with the driver, when the driver delivered the engine he did not have an invoice that [redacted] had said he would email it to me all he had was a credit card receipt. On Monday February 15, 2015 I delivered the engine to my Mechanic. He said he would not be able to install it for about week. When he did install it he said the engine was still bad and that I should contact Redco and get them to give me my money back or at least split the Labor cost to install again with me. On February 17, I called Redco again and this time I spoke with [redacted] Redco manager and he said he could not cover the labor that the most he could do is give me a used engine and refund the additional cost of the Rebuilt Engine. I have decided to file a claim. It is a matter of principle now.

Business

Response:

Customer has been contacted and issue has been resolved. The engine was replaced and the difference has been refunded.

Review: HAD MY MOTOR REBUILT BY THIS CO IN AUGUST 2015 WAS TOLD WOULD BE READY IN 2 WKS IT TOOK 4MONTHS RECV MY MOTOR IN DECEMBER, HAD IT PUT IN CAR...MOTOR NEVER WORKED PROPERLY...CAR WAS BURNING ALTO OF OIL HAD TO PUT 1 QT EVERY 2DAYS..TOLD [redacted] HE SAID BECAUSE IT WAS A REBUILTENGINE THIS WAOULD HAPPEN.WHEN AND HAD A OIL CHANGE DONE ....MY CAR DIED AT LEAST 5 TIMES HAD IT TOWED TO BACK TO THE SHOP...NOTHING WAS FIXED...IN JANUARY 2016 WAS TOLD TO DROP OF VEH THEY WHERE GOING TO REBUILD THE MOTOR A AGAIN....IT HAS BEEN 3WKS THAT THEY HAVE THE CAR AND MOTHING HAS BEEN DONE...I WENT ON 2-9-2016 TO CK ON VEH AND FIND OUT WHEN IT WOULD BE READY...AND THE MOTOR IS STILL IN VEH ...THEY ADV ME TO TAKE MY CAR TO ANOTHER SHOP THEY DONT HAVE TIME TO FIX IT ...I PAID HIM UP FRONT FOR ENGINE REBUILD I FEEL IT WAS REBUILTDesired Settlement: HAVE MY CAR RUNNING PROPERLY....I DONT HAVE MONEY TO BUY ANOTHER CAR I ONLY WORK SEASONAL AT THE CANNERY

Business

Response:

we are still awaiting for the customer to return the defective item so we can replace it after inspection.

Consumer

Response:

I really don’t know what they are asking…the car with the defective rebuilt motor has been at the shop since January 11, 2016 and nothing has been done…

Consumer

Response:

WE HAVE BEEN TRYING TO RESOLVE THIS ISSUE…WE GAVE YOU PLENTY OF TIME 2 MONTHS AND NO DATE WAS GIVEN AS TO WHEN THE MOTOR WOULD BE TAKEN CARE OF …YES CAR HAS BEEN THEIR FOR FAR TO LONG BECAUSE YOU HAVENT FIXED IT…WE WILL HAVE THE MOTOR DROPPED OF …BUT WOULD LIKE A DATE WHEN MOTOR WILL BE DONE…IN A TIMELY MANNER…NOT 2MNTHS LIKE BEFORE IN AUGUST …THX [redacted]

Business

Response:

Customer has been contacted and issue has been resolved. The engine was replaced and the difference was refunded to the customer. Thank you.

Review: They sold me a transmission that was no good I called them and told them that my engine light came on and that there was a code #[redacted] that is a faulty transmission code and then I asked him if I can return it and they asked me for receipts of who installed it. The man on the phone said if I didn't have a receipt for a mechanic shop that my warrantee wasn't valid.Desired Settlement: Since then I had to go to another transmission shop because they wouldn't exchange my transmission and I need my car for work so I would like a refund.

Business

Response:

Warranty as stated on our website does not cover at home installations unless the customer is an ASE Certified Technician. If this was installed at a licensed repair facility we will need to document a conversation with the repair facility to warranty the product.

Consumer

Response:

I am rejecting this response because: These are used transmission that they sell and they don't even have a way of showing if they are functional or not. They do not know if they are even properly functioning transmission. So they are saying if I get my receipt from my certified mechanic I will be getting my money back. If you have to be certified to install the transmission then they should only sell to certify people not just to anybody that walks in there that is how they are getting over on people who don't even have money to just be giving a way. Warranty: It says installation must be done by an ARD certified repair facility it doesn't say if it's not then the warranty is void. Why is there two different names on the company that sold me the transmission? One name is REDLINE and the other is redco.jp and both names are on the receipt.

Review: I ordered an engine it was delivered but it didn't match what make it said it they took it back and kept telling me they'd bring it th next day never seen it or received a call had to call them they finally refunded me when I had enough it was supposed to be delivered on Saturday then Monday then Wednesday and for sure Thursday and I still never seen it I finally said if not Friday I want a refund they said it'll be there for sure Friday and I check my email they refunded me and didn't let me know that they weren't bringing my engine Friday after all after all the days I took off bad service inconsiderate and uninformativeDesired Settlement: I just want my engine waited 3 weeks for it

Consumer

Response:

Consumer states that she has been refunded for the engine. Consumer remains dissatisfied with the way the whole transaction was handled. The delivery times promised were cancelled without notification and the correct engine was never delivered. After excessive opportunities given to the business consumer requested a refund if engine was not delivered by a certain date. Business decided to send refund without alerting consumer first about the non-delivery of the engine.