Redding Electric Utility

Revdex.com:The situation has been resolved. They put me back on the program and waived my late fee.

I am rejecting this response because:Disclosure notice is at very bottom of page, no where near transfer service log in portal. Also a business that is there to help their customers would have that fee posted while their customer is filling the form out. That's not good business, just seems to me REU is just there to make money off people and that's it.

In response to the complaint filed by Mr. [redacted]:Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial assistance options, billing and collection process, utility fees and charges (including transfer of utility services), and other...

important information. This is located on our website at reupower.com and is also accessible from the City's website at [redacted]. Thank you.

After review of the account in question, customer was advised correct information stated in City of Redding Council Policy [redacted]. Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial assistance options, billing and collection...

process, utility fees and charges, and other important information. This is located on our website at reupower.com and is also accessible from the City's website at cityofredding.org.   We have mailed out an itemized statement as customer requested.  Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum.

Consumer states:REU did remove security deposit. And, I'm paying the reconnection fee. It's reasonable. This would not have been done without your help.

After review of the account in question, customer was contacted and the situation has been resolved.     Thank you, [redacted]Customer Service SupervisorCity of Redding

In response to the complaint filed by [redacted] on June 23, 2017: The customer has been in contact with City of Redding Customer Service Representatives and as well as Customer Service Supervisors and her options have been explained in detail. Due to the City of Redding's Privacy Policy,...

no additional information regarding the customer's account can be released or discussed in this forum. Thank you, City of Redding Utilities

After review of the account in question, this falls into City of Redding Council Policy [redacted]. Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial assistance options, billing and collection process, utility fees and...

charges, and other important information. This is located on our website at [redacted] and is also accessible from the City's website at [redacted]   Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum.

In response to the complaint filed by Myron Williams onApril 20,2015:               City of Redding staff have spoken to the customer regardingthe concerns after this complaint was made. A resolution has been foundand no...

further action is required.  Due to the City of Redding's Privacy Policy noadditional information regarding the customer's account can be released ordiscussed in this forum.Tell us why here...

After review of the account in question, customer was advised correct information stated in City of Redding Council Policy 1402 & 1404. Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial assistance options, billing and collection...

process, utility fees and charges, and other important information. This is located on our website at [redacted] and is also accessible from the City's website at [redacted].   Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum.

Due to inconsistencies with Ms. [redacted]’s statements and Ms. [redacted]'s account notes, Ms. [redacted] will need to provide proof of residency at another location during this timeframe. Valid proof of residency includes a rental agreement, address on driver’s license, utility statement or other service provided with Ms. [redacted]’s name and service address. Thank you.

I am rejecting this response because:

Review: On a regular basis, COR customer service center is difficult and unpleasant. As a landlord, I often have to temporarily connect and disconnect temporary service at my property. Each time I have done this, they always seem to come back with claims of past due balances, this time one from 2014 of a month storm drain charge. Mind the fact that I've established service many times since this charge was supposedly due. This is the first notice of the 2 year old "charge." They've had my billing address, email and telephone to provide the charge notice and no notices every received. They are the most disorganized, unethical municipality and is extremely mismanaged. My situation, I had a fairly urgent service issue scheduled with repair contractors and needed to establish electricity timely before the maintenance. After the request, they call holding my account hostage, refusing to establish service until the $16 charge was paid. I'm agitated as it is regular that dealing with COR never is seamless, she then smirking, demanded that I provide almost $500 deposit to establish service for a 2 week period. The representatives do not try to remedy a situation, but rather intensify it with their superior attitudes. This is not just an isolated incident. COR was a large reason I left the city of Redding in general. My most recent account transaction was a charge to my account AFTER they had closed it & RETURNED my deposit, forcing me to pay a $5 charge or be sent to collections. My understanding, when a deposit is returned, it's after being applied to all account balances. Not at COR, they assess charges randomly and have no consistency other than being inconsistent. I set up service late 2015 & paid a random $20 "past due charge" from 2014 expecting it was clear, ironically this time setting up service they claim a charge of $16 from 2014 was due before providing electricity!? How is this possible when I est. service, paid the balance they claimed in 2015 & they still have a bal. from 2014 now!?Desired Settlement: Clear my account as has been promised each time it's been held hostage. I've been delayed for their disorganized billing, set it up as requested. Get organized. If deposit is needed, bill in installments like offered to everyone else. Most importantly, they've been contracting out their service center to a metropolitan city and taking Redding funds out of the local economy. Keep their greedy hands from lining their pockets. Employ locals and keep Redding's money in Redding, not Sacramento!

Business

Response:

After review of the account in question, customer was advised correct information stated in City of Redding Council Policy 1402 & 1404. Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial assistance options, billing and collection process, utility fees and charges, and other important information. This is located on our website at [redacted] and is also accessible from the City's website at [redacted]. Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum.

Review: My electricity was and is scheduled for disconnection at 11:59pm the 25th of this day in April for starters. I called 530-255-7000 and got city of Redding utilities and spoke with a man who did not state name and ID clear whatsoever. I explained my situation and told him that I had a 3rd party written out to my fianc for the entire deposit amount left on my account so I could sign paperwork at the main building here in Redding allowing me to make payments on my past due bill, which could not be signed until the original deposit amount was paid in full($121.00). I asked very specifically whether or not a third party check could be signed over in the main office and whether the man I was speaking with was physically at the main office. He stated clearly, YES. I reiterated the question once more for assurance. he stated, YES and then placed me on hold to consult w/supervisor to confirm. He came back and said that as long as the person whos name the check was written to was in-person with me and signed the back of check with valid photo ID that it would be just fine. So my fianc and I walked 5 miles to the office off Cypress in Redding and were turned away by employee and by the supervisor [redacted], who told me that the person I spoke with should not have told me that and that she didn't even know the phone number I showed her I called. they would not accept the money I needed to pay to keep service and I only had 1 hour until the office closed. Irate and feeling helpless she stated that if the DEPOSIT amount of $121.00 posted to my accnt before before 11:59pm tonight(and was)that on Monday morning I could immediately come back and she would honor HERSELF the payment plan on past due agreed upon. we left the office feeling lied to with no remource or accountability for THEIR mistake. I called the number from earlier and asked for the supervisor. I spoke with [redacted] who after arguing let me listen to the audio of my call where HE CLEARLY CONFIRMS ALL FALSE INFO. she said there are no debates and hung up.Desired Settlement: if my service is shut off after ive done as requested and paid 121.00 TODAY, the 25th of April 2014, I ask that no fees occur and if they do, to have help from Revdex.com for removal of all penalties, deposits, and fees that have no tie to the money owed as my account stands. Im not looking for a handout by any means, but FAIRNESS and HONESTY that can be upheld by such HUGE government establishment. If you pay a company for any service, wouldn't YOU EXPECT not to be lied to and ripped off?

Business

Response:

In response to the complaint filed by Mr. [redacted] on April 25, 2014:

City of Redding staff have spoken to the customer regarding his billing concerns after this complaint was made. A resolution has been found and Mr. [redacted] desires in the complaint have been satisfied. No further action is required. Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum.

Consumer

Response:

I am rejecting this response because: There was never an AGREEMENT between the business and I. They pretty much forced me into a no win situation signing of an amortization program with no other option other than immediate disconnection of electric service. The supervisor [redacted] at the redding office that I am disputing, was very, very rude and disrespectful in a respectful tone as if that made it ok to be a complete hypocrite. Because of their mistake and false information given to me via phone call like I mentioned in previous message that they WOULD in fact accept the third party check as long as the person the check was made out to was present with me on Friday the 25th of this month, which she was and I made sure was not an issue, we were not able to give them the check or cash payment before they closed at 5pm that same day. which led to our payment of $121.00 being payed TWICE on the same day on that Friday the 25th before 11:59pm. [redacted] had assured me and NOTED on my account that ALL I HAD TO BRING IN ON THE 25TH TO SAVE ME FROM DICONNECTION WAS $121.00 AND NOT A PENNY MORE. but because their establishment or call center STILL CONNECTED TO THEIR BUSINESS AND REPRESENTING THEIR BUSINESS gave me RECORDED FALSE information about being able to use a third party check and did not tell us to cash it first before coming all the way to the main office, the 121.00 was paid twice. we left the office on Friday the 25th and went to a wetern union and cashed the $121.00 and put it on a western union card and paid our electric bill online as directed from [redacted] even tho we had already been lied to. the person who had originally sent us the check to help with the electric bill had just caught a plane back from Canada and was not able to be reached to confirm that we had cashed the check and paid it anyway we could. the woman texted us later that night and informed us that she had just gotten done paying it online and to go ahead and keep the check originally received for other bills as for our phone bill. we informed her that we had paid the bill as well and she asked us to immediately get the money refunded back to the western union card we had baught and used. I went in to the local office once again the following Monday the 28th to sign the amortization papers and get the money refunded back to the card where [redacted] told me that if I had came in the same day the transactions were made then she would happily refund one of the payments. mind you they were already closed when the payments were received and there is absolutely NO phone line to their local office whatsoever. she said that she could and would not refund the money to the card because there is a past due balance that I had came in on Friday the 25th to sign papers to make payments on but was not able to sign due to the payment they would not accept because they gave me false information as to accepting third party checks when I specifically informed them that I could cash the check before I got to the city of redding on Friday but I would NOT have time to go to city of redding first and THEN the bank due to lack of time before the office closed. ALL OF MY CONVERSATIONS OVER THE PHONE WITH THE CITY OF REDDING WERE AND ARE RECORDED BECAUSE I CALLED AND ASKED TO LISTEN TO THE RECORDINGS SO I KNEW WITHOUT A SHADDOW OF A DOUBT THAT I WAS NOT WRONG. I ABSOLUTLEY NEED THAT EXTRA 121.00 DOLLAR PAYMENT REFUNDED SO I CAN PAY MY CELL PHONE BILL FOR ME AND MY PREGNANT FIANCE. [redacted] LAUGHED AT ME WHEN I TOLD HER THAT ONE WAY OR ANOTHER I WILL GET MY MONEY BACK AND THAT ALL OF THIS IS MORALLY WRONG AND FOR THEM TO GIVE ME FALSE INFO WHICH LED UP TO 2 SEPERATE PAYMENTS OF THE ONE PAYMENT SHE WAS ASKING ME FOR IS JUST DOWN RIGHT NOT RIGHT OR IN ACCORDANCE WITH THEIR FALSE CLAIMS OF HAVING IMPECABLE CUSTOMER SERVICE. THEY RE VERY RUDE AND HEARTLESS AND I NEED HELP GETTING MY MONEY REFUNDED SO I CAN STILL SURVIVE AND HAVE COMMUNICATION WITH THE OUTSIDE WORLD VIA PHONE FOR EMERGENCIES WITH MY UNBORN CHILD AND FIANCE WHO THIS IS ALSO CAUSING EXTREME HARDSHIPS FOR WITH NO REMOURCE. ALL OF THIS INFO IS DOCUMENTED AND WRITTEN ON MY PROFILE WITH THEM AND THEY HAVE DOCUMENTATION OF IT ALL BECAUSE ONE OF THE NEW WOMEN THAT WORK IN THE OOFICE FELT IT WAS WRONG WHAT HER SUPERVISOR WAS DOING AND SHOWED ME ALL THE NOTES FROM HER AND HER SUPERVISOR. THE WORST PART ABOUT THIS IS THAT I HAVE DONE EVERYTHING THEY HAVE ASKED OF ME WITHOUT FAULT AND ITS STILL NOT GOOD ENOUGH. PLEASE HELP MY FAMILY FROM THESE TYRANTS AND HELP US GET OUR MONEY BACK. ONLY ONE PAYMENT OF 121 WAS REQUIRED AND TWO WERE MADE BECASUE OF THEIR ORIGINAL MISTAKE AND NOW STILL WE ARE PENALIZED AS IF WE HAVE NOT DONE ENOUGH JUMPING THROUGH HOOPS. PLEASE LOOK AS FAR INTO THIS AS YOU CAN BECAUSE THIS IS EXTREMELY NOT RIGHT AND THEY LAUGHED IN MY FACE.

SINCERELY

[redacted]

Review: I am having trouble paying my electric bill due to the fact hat my payee was fired and I have become my own payee. When this happened the payee was suppose to send the reminder of my finances. Which he did in July 2013. I have been submitting and trying to get every organization to help me with this bill because the $55 a month deposit. It has come to the point now that I can not pay my electric bill because this re admittance check is not being released by SSI after 4 months now. The normal bill is about $80 a month with the 30 sewage/garbage charge. So that makes the current bill around $135 a month on a $886 check from SSI. So at least I have my monthly chk but it's not enough to keep up with the late fees due to all the programs I could find to pay this bill. there are no other options now but to let the bill. I offered to pay $40 a month over the regular bill but this was not acceptable. So I ma keeping my last $50 for the month since this will not stop the shut off due on the 25 of this month for non payment of $95.97. I feel after many phone call and being told I can't pay y bills I am quite disgruntle against the REU. Redding Electric Utilities Co. Because they failed to help me with what I could offer and my power will be shut off if I can nto pay this off. Even with all my efforts. My family is disgruntle and I am a domestic violence victim. So if I thought my family would help don't you think I would have asked? all the programs I did use did not pay enough to keep up plus the incurring late fee's. This bill is never going to get caught up until the power is shut off and I can mange to come up with the amount due and reconnect fee's. I am in a very capacious situation. Being sorry for me is not helping. I could not even get an attorney to help me get my $ from SSI that is the re admittance chk for $1,348 my abusive brother owes me which SSI received in July. I feel I have been forced into undue hardship due to our governments lack of efficiency. I can pay my bill if I had my chk.

Product_Or_Service: Jully 2013

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the utility to give me a reasonable break and wave the deposit as it stands and let me pay what I can until the bill and then the deposit what is left prayed off. That would be about $100 a month. I have $50 left in my pocket that will not be acceptable enough to keep the shut off from happening. I will be with out a phone, the internet, heat or a stove in the middle of winter time. I will have way to call my In Home Service Specialist let alone find anymore funding etc.

Business

Response:

Initial Business Response

In response to the complaint filed by Ms [redacted] on 11/22/2013:

I have spoken to the customer regarding her billing concerns. A resolution has been found and Ms [redacted] is now satisfied. No further action is required. Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

We have come to a workable agreement.

Review: No where on the City of Redding Utility website does it state they charge a $25.00 Transfer fee for transferring your service to another home. $25.00 on top of the already outrageous $550.00 deposit they made me pay. $25.00 transfer fee is a inconvenience to pay, along with it not being stated on their page while filling out the transfer paperwork.Desired Settlement: Let me transfer my service to another home without charging outrageous fees that is stated no where on your website.

Business

Response:

In response to the complaint filed by Mr. [redacted]:Please review our Disclosure Notice for a summary of our Utility Customer Service policies, payment and financial assistance options, billing and collection process, utility fees and charges (including transfer of utility services), and other important information. This is located on our website at reupower.com and is also accessible from the City's website at [redacted]. Thank you.

Consumer

Response:

I am rejecting this response because:Disclosure notice is at very bottom of page, no where near transfer service log in portal. Also a business that is there to help their customers would have that fee posted while their customer is filling the form out. That's not good business, just seems to me REU is just there to make money off people and that's it.

Review: Constant late fees and refusal to work with customer based on their "billing cycle." REU refused to allow me to push my due date back 2 weeks (during the pay period when I could afford to pay). They absolutely refused to work with me on this. I asked them to even shut off my electricity for 2 weeks if they had to in order to allow me to pay my bill on time when I could. Rent and other more important bills were due on the first, leaving no money left over for my utilities. I have contacted REU THREE times regarding the issue and they have a serious lack of training in Customer Service. They are very rude, unsympathetic, and unhelpful mostly. They can easily tell you how much you owe them and why, but beyond that they are rude and unhelpful.I complained about my late fees on every call with REU. They charge you $16 every time you are late. I typically paid on the 13-15th, but they charge the late fee on the 12th. They could not push the date back by 3-4 days to help a customer?Desired Settlement: I would like ALL late fees refunded as I was charged a late fee almost every money even after asking for assistance with their horrible billing policy. They also have the location monopolized so I cannot even browser for better services.

Business

Response:

In response to the claim filed by [redacted] on September 9, 2014, City of Redding Utilities had contact from this customer on August 12, 2014, and the Customer Service Representative offered the options available to Mr. [redacted] and completed the transactions he chose. No further action is required. Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum.

Consumer

Response:

This company used to charge me $12 late fees every month at my old place. This was fine, except for the fact that I explained my situation to them more than once. I was being garnished, I was a single parent, and too many bills fell on the first. I ended up filing bankruptcy because I could not handle all my debt after divorce. I asked them to allow me to pay on the 15th as opposed to the 1st of the month. They said no and told me to write congress because they are a government company. I called them multiple times to ask them to work with me. They always said no and they had no sympathy. They are the rudest company I have ever worked with. I called them again and asked that they turn my power off for 2 weeks so my bill would fall on the 15th instead of the 1st. They said no one again. They absolutely refused to work with me in any way shape or form. So they continued to charge me $12 a month, for almost my whole stay there. Now 2 years later. I am moving into a house with my fiance. I asked that she put utilities in her name. When REU asked who lives with her she mentioned me. Now REU absolutely refuses to turn on power. They didn't offer anything. They just said he HAS to pay or you can freeze in the cold with no power. I called them to discuss this and I was called shady and hung up on. They refuse to work with us. They offered no solutions other than pay the bad debt. Freeze until then. This company has a monopoly in this area. We have NO OTHER OPTIONS for electricity. I tried to call [redacted], but [redacted] doesn't supply power here, only REU.I have asked in the past that they take the $100 they charged me in late fees and apply that to my $67 owed. I do NOT want to pay a company that does not care for their customers and is extremely rude to them. I plan to amend my bankruptcy to add REU to it. This will cost me $200. I refuse to pay them. They are the worst company I have ever heard of or dealt with. I am amazed that they are allowed to continue on as a customer facing business as rude and terrible as they are.

Business

Response:

In response to the claim filed by [redacted] on January 14, 2016:As addressed on September 10, 2014, City of Redding Utilities had contact from the customer on August 12, 2014, and the Customer Service Representative offered options available to Mr. [redacted] and completed the transactions he chose. The same options were discussed with Mr. [redacted] last week.Due to the City of Redding's Privacy Policy no additional information regarding the customer's account can be released or discussed in this forum.Thank you.

Review: Hi my name is [redacted] I have a complaint against reu my fiance is disabled diabetic pregnant and do any day now we also have 3 other children under 4 one who allergic to everything and on 3 different antibiotics and stuff I lost my wallet a couple days ago with all mu bill money in it trying to get my pregnant fiance to the hospital ive busted my but to make it back ive made 75 so far I call to tell them the situation they tell me theres nothing they can do I ask well can I give thr 75 and can you give me a couple extra days to get the rest being I have disabled people in my household a diabetic pregnant one at that the further insist me to just hurry up and get the money theres nothing they can do rudely may I add then a super visor calls me back to say good luck theres got to be something you guys can do to put pressure on them to give me another day or twoDesired Settlement: I want them to be accountable for treating people like crap and because they control all of shasta they can do what they please they have no competition and for them to give me/good people a chance hardship happens to everyone they shouldn't fault you for incident you have no control over she triedto make me feel like I lost my wallet on purpose

Business

Response:

In response to the complaint filed by Myron Williams onApril 20,2015: City of Redding staff have spoken to the customer regardingthe concerns after this complaint was made. A resolution has been foundand no further action is required. Due to the City of Redding's Privacy Policy noadditional information regarding the customer's account can be released ordiscussed in this forum.Tell us why here...

Consumer

Response:

I am rejecting this response because:

Review: My mother [redacted] was living at [redacted]. around 2009 we called Redding Elect to let them know it was ok for them to talk to me on the phone as a go between, as my mother could not hear them or understand them. In July of 2015 my mother [redacted] Passed away. I called Redding Electric and informed them that she had passed and asked to do a name change. I was told they could not do a name change as my name was not on the account. So they opened up a new account in my name. My bills were all paid in full and on time. 3 months later they put my mothers past due bill onto my account. I called them and told them it was not my bill and I had tried to do a name change and they would not let me because my name was not on the account. I also informed them that they are charging her late fees which is illegal to charge late fees or interest on a deceased person. They told me I would have to pay her bill and they could charge it. They then said that I was living in the house that I would be responsible to pay it. I told them that if 10 people were living in the house they would not be responsible to pay it, that the persons who name is on the bill is responsible for it not the people in the house. Now they are saying I was a person on the account as a person who is responsible to pay the bill. I have never been responsible and have never been on her account. I live in Lakeport Ca and was sent a noticed they will be discounting utilities 12-28-2015. As I do not live there I do not know if they have. But I am still receiving a bill for [redacted] Smart's account on my account and late charges are still being applied. My account usage is paid. Thank You [redacted].Desired Settlement: For them to take her bill off my account.

Business

Response:

In response to the complaint filed by [redacted] on January 4, 2016: The customer has been in contact with City of Redding Customer Service Representatives as well as Customer Service Supervisors and her options have been explained in detail. Due to the City of Redding’s Privacy Policy, no additional information regarding the customer’s account can be released or discussed in this forum. Thank you. City of Redding Utilities

Consumer

Response:

I am rejecting this response because: I am giving Revdex.com permission to have access to my account at Redding Electric to look into this mater. In closed the authorization form and copies of my previous bills.

Business

Response:

Due to inconsistencies with Ms. [redacted]’s statements and Ms. [redacted]'s account notes, Ms. [redacted] will need to provide proof of residency at another location during this timeframe. Valid proof of residency includes a rental agreement, address on driver’s license, utility statement or other service provided with Ms. [redacted]’s name and service address. Thank you.

Consumer

Response:

I am rejecting this response because: As requested by Redding Utilities, they have received in writing a statement that I was not living there at time of billing. Now they want more because the statement was giving to them. As I told them I have no utilities in my name as I was living with someone else. They knew this and said they needed a statement stating I was living somewhere else. And this I gave them. When someone moves in with someone that already has all utilities in their name they do not always have the person who moved in with them sign a rental agreement. Does every boyfriend and girlfriend that move in together always sign a rental agreement. No, not always. Do relatives that move in with another relative always have a rental agreement. No, not always. Do friends that move in with friends always have a signed rental agreement? No, not always. They received what they asked for a statement saying I was living somewhere else. When I provided this to them they now want something different. I also have a signed statement stating I was living with another person from Jan 2015 to April 2015. (Which I can also get a signed statement.) Then With [redacted] from April 2015 to November 2015 at which time I moved into my own place. They are the ones with conflicting statements. And as stated before they are charging late charges on a deceased persons account which is also illegal.