Reddy Rents

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ The customer rented one of our trucks to bring her camper to a maintenence shop to be fixedShe was able to bring it to the shop and upon return, she had stated that one of the trailer lights did not workWe have subsequently had them checked out to verify the claim and they are currently workingA couple of days after she retuned the vehicle, she called us and talked with one of our managersIn that call she stated that she had been pulled over She did not state in full what the maintenence on her camper was for, but that the lights were part of the overall job and that they had been worked onIn our line of work with business to buisness and repairs, the other company will usually check the piece of equipment before they acutally do any repairs to verify that the customer would like to continue with the repairMs [redacted] makes it sound as though the company who charged the $for service on her camper did not check the lights and tried to fix something which was not brokenWe are sorry that you had the extra expense During a later conversation, she had stated that she was looking to pick up her camper at the shop and was looking for a free rentalWe told her that we would give her a better overall mileage rate, and a lower rate on the vehicle in compensation for the previous issueAs we are reconciling, she apparently did not like the terms we put forthWe can refund her rental back from the initial rental as she requested We always strrive to make sure our equipment is in good, working order before we send it outWe are sorry that the trailer lights failed over your rental, and like we stated, would be happy to refund your previous rental fee Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/17) */

Initial Business Response /* (1000, 5, 2015/08/07) */
The customer rented one of our trucks to bring her camper to a maintenence shop to be fixedShe was able to bring it to the shop and upon return, she had stated that one of the trailer lights did not workWe have subsequently had them
checked out to verify the claim and they are currently workingA couple of days after she retuned the vehicle, she called us and talked with one of our managersIn that call she stated that she had been pulled over
She did not state in full what the maintenence on her camper was for, but that the lights were part of the overall job and that they had been worked onIn our line of work with business to buisness and repairs, the other company will usually check the piece of equipment before they acutally do any repairs to verify that the customer would like to continue with the repairMs*** makes it sound as though the company who charged the $for service on her camper did not check the lights and tried to fix something which was not brokenWe are sorry that you had the extra expense
During a later conversation, she had stated that she was looking to pick up her camper at the shop and was looking for a free rentalWe told her that we would give her a better overall mileage rate, and a lower rate on the vehicle in compensation for the previous issueAs we are reconciling, she apparently did not like the terms we put forthWe can refund her rental back from the initial rental as she requested
We always strrive to make sure our equipment is in good, working order before we send it outWe are sorry that the trailer lights failed over your rental, and like we stated, would be happy to refund your previous rental fee
Initial Consumer Rebuttal /* (2000, 7, 2015/08/17) */