Redeemed Heating and Cooling Reviews (%countItem)
Redeemed Heating and Cooling Rating
Address: 10224 W Farm Road 178, Republic, Missouri, United States, 65738-2397
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Redeemed Heating and Cooling
Add new contacts
We had Redeemed Heating and Air do a service call on our AC unit on Wednesday because when it would turn on, it would make our house power surge. It would still work, but the power surges were blowing up
Light bulbs in our house.
A technician came out, installed a device on the unit to make it ‘hard start’ then he left.
That night the AC stopped altogether, so we have went from a improperly working AC to no AC at all. We call and get an appointment for Friday.
Friday a technician comes out and says that he can’t do anything because our pipes are frozen because they were low on coolant. Mind you, the AC hasn’t worked since Wednesday. So he tells us to turn on the fan located in the HVAC system and he’ll just come back and fill it with coolant no problem.
Then the fan stops working and is now having electrical issues. We call to get an appointment and they tell us that they can’t have anyone out here until Tuesday
So we have went from an ‘easy fix’ on a working AC unit to a totally non working unit or fan, causing our appliances to overheat and making our house unlivable.
We were dispatch out there from there home warranty company Because the AC was not working. Upon arrival of the first technician on July 22 He found that the unit was pulling high amps. He put a heard start on the unit and it brought the amps down to normal range. The system was cooling on July 22 upon leaving. on Friday 7/24 they called back because it was not cooling again and we got another tech out there and that when he found the coil was a block of ice and there nothing we could do to get the system up and going that day. we told them they would have to wait to get back on the schedule. we had all Appointment time taken that weekend so the office told them the next day we had open. I then went out there on a sunday after church to see what was going on to see if I could get them going and I found the blower motor lock up due to the unit never being cleaned and the blower was full of dirt and the filters were plugged up also. after getting the filters pulled and the blower changed and cleaned the system is working again. if they cant get the system clean every year this going to happen again. it a older system and More Failures will happen but with the home warranty paying for the repair they are only going to fix it and not replaced it.
My Central AC quit working on May 11th 2019 and Redeemed hearing and cooling was send out to fix the issue. They determined that they Compressor was out on the unit and ordered a new one. It took two weeks to get the new compressor and they got it in and come out and installed the compressor. This did not fix the issue. I call out another AC company and they told me that Redeemed had installed the an incorrect compressor R22 when it should have been an 410A, Put in two dryer filters and that there were leaks Freon line the and put in the incorrect refrigerant. This cost me an addition $331.00. Redeem was called and given this information and did not even come out to check on the AC they simply ordered the correct compressor and again waited two weeks for it to get here and came out and installed it. Before the Technician even left they noticed that the AC unit was still not working correctly. I was told that they would order parts and get it repaired. Never heard from Redeem,ed again. I also need an detailed description of what was done to my AC until to determine what damage to the until had been caused by the work not being correctly done.
We were out here to fix the unit there home warranty sent the wrong compressor and we didn’t realize it. But we got the right one order and instilled. Also the customer has air flow issues that we told him about for a few year now and he still has not gotten it fixed and causing unit to over work and kill the equipment. So we have fixed everything that his home is going to paid for and he not wanting to pay for us to fix the air flow.
Complaint: ***
I am rejecting this response because:
REDEEMED HEATING & COOLING LLC came out twice and repalced the compressor. The fist time it took two weeks for the compressor to get delivered then 5 days for the came out and put it in they put in a compressor for an R22 Central AC unti and mine is a 410A. I called out another company (see Attached Bill) and they spent more time out here then Redeemed has since this all started May 11th 2019. They called the manufacturer and gave then the Serial number off the AC unti and the compressor and the Manufactiere stated that is was for a R22 not a 410A. I called the warranty company and they contacted redeemed and told them they installed the incorrect compressor and with out even comming out to the house redeemed ordered a new compressor took another two weeks to come in and 4 days to come out and install itagain the until was not working correclty so I called and got someone else to come out and check the unit See Attachemnt 2 and they again called the manufacurer (something Redeemed has never done) and the Manufacture stated that the compressor that was put in was for aR22 or 407 but still not for a 410A. I called the warranty company back and they called redeemed and the warranty company said that redeemed cursed them out and refused to come back out and even look at the unit. As far a the Duct work it is the same duct work that has been in the house since I purchased it and eveything has been workingfine and no other AC vendor has said there was anything wrong with the duct work.
Sincerely
Tell us why here..To whom it may concern,
We were out to the home of *** on 05/14/2019 for his ac through his home warranty company. Our technician diagnosed as the compressor start terminal being blown and compressor needed to be replaced. We submitted to their home warranty company on 05/15/2019 at 1:33 pm to have this compressor replacement authorized, equipment ordered and shipped so we could install for this customer. We submitted for a 3.5 ton reciprocating 410a compressor.
On 5/16/2019 we received authorization from the home warranty company to replace the compressor and they would be paying for the compressor, labor, and Freon and customer would be responsible for $250.00 in non covered items that his contract with his home warranty did not cover. The customer agreed to this non covered amount in order to have the compressor ordered by his home warranty so we could install.
On the same day 05/16/2019 at 12:33 pm we received an email conformation that a compressor was ordered and would be shipping to our shop from *** and would be a 3-5 business day delivery. We received the compressor on Friday 05/24/2019 1 day after the ESTIMATED time of arrival we cannot control deliveries or the process that happens when home warranty companies order the equipment.
Our office called the customer to let him know our first opening for this installation would be Tuesday 05/28/2019, the technicians only run emergency calls on Saturdays and we do not run calls on Sundays and unfortunately Monday was already booked with service calls and other installs that we could not push as they had already been set and those customer had been waiting as well. *** was very rude to the office staff when she gave him the first opening of Tuesday 05/28/2019 8:00 am-12:00 pm apt. and hung up on her (we have all calls recorded). He called his home warranty company and they advised him this was our first apt available and he would have to take that so we came out on 05/28/2019 and installed the compressor that was sent to us by his home warranty and added Freon. Unit was working properly when tech was finished and customer paid his non covered amount that he AGREED to pay with a credit card fee in the amount of $258.10.
On 05/29/2019 *** called back that he was having issues with the unit freezing up. We sent a tech out on 05/31/2019 as that was our first availability. The technician diagnosed the issue as a bad filter drier and orfice needing to be pulled, checked, and cleaned as well as flushing the lines and pressure testing the system. This would be a 3 hours job and had to be set for another day as technician did not have 3 hours to make this repair. We sent another tech out on 06/07/2019 to make this repair however he found that it was miss diagnosed by the previous tech. This tech had been out to this home before and found the coil on top of the furnace is set up wrong and the supply duct comes out of the side of the coil when it should be coming out of the top to be correct on an upflow coil. This had already been denied by his home warranty once before but the technician went ahead and turned it in again for the coil and air flow issue and stated the air flow issue is probably what caused the compressor to go out in the first place. At this time customer wanted a second opinion and another company was sent out through his home warranty company.
After the company went out the home warranty called us back on 06/26/2019 and said they possibly sent us the wrong compressor when we had asked for a 410a they thought they may have sent us an R22 unit instead. We pulled the shipping receipt that came with the compressor and called the manufacture and gave them the model and serial number of the compressor warranty sent us and it was in fact and R22 compressor and not a 410a. The owner called the warranty company on 06/26/2019 and explained that yes they did in fact send us the wrong compressor. Warranty at that time told them they would be get us the correct compressor ordered and shipped to us.
On 06/27/2019 we received email confirmation from the home warranty that they were ordering a 410a compressor from *** and would again be a 3-5 business days for delivery. We received the new compressor on 07/05/2019 as the 4thof July holiday held up deliveries for a day. The installation of the new compressor was set for 07/11/2019 for a 10:00 am-2:00 pm apt. The technician installed the new compressor, added factory charge from 410a and unit was still freezing up, this was due to the coil setup and supply duct issue that *** home warranty company denied the repairs on. Technician explained the only way to correct this is to drop the furnace down and get the shortest coil possible and to re-duct it into the trunk line however at that point there was nothing more we could do as it was denied by the home warranty. The customer was obviously charged nothing for this replacement of the 2nd compressor as it was not their fault that warranty sent us the wrong one. The customer was very rude to the tech and was very rude to the office staff.
On 07/19/2019 we received another dispatch on this from the home warranty due to the unit not cooling properly we called the home warranty and explained to them the reason for his issue was the coil and the supply duct problem that has already been denied by them 3 times. We never once cursed at the home warranty company what we told the rep from warranty was that *** was extremely rude and has cursed at us multiple times for issues (again these calls are all recorded) we never once cursed at the home warranty company. We advised them there was nothing more we could do for this customer and we would not go back to his home as he was so rude to techs and office staff. The rep said she understood and was sorry for the experience we had with this customer and she would get that dispatch cancelled.
We received and email from quick books that customer is disputing the charges of $258.10 that they had already agreed to and is on a recorded line because he is upset about the situation. We are not responsible for the coil being installed wrong or the supply duct being wrong which is causing his issue and probably caused this compressor to go out in the first place. We do not feel the customer should get their money back just because they are upset that they their home warranty company did not cover something. We made the repair to the compressor and we should get our payment for this that customer agreed to pay on a recorded line and DID pay so that we would do the job.
Thank you
*** CEO Redeemed Heating and Cooling
I had *** Redeemed out to service our A/C. I explained the situation and what was exactly what was occurring. He assured me he would spend time to allow the system to replicate the issue. Without leaving my garage/furnace to look at outside unit, he replaced a small common part and was gone within 30 mins of arrival of a 5p-9p appointment. The following day the issue was still occurring and by 8pm it was 80+ degrees with a toddler and infant at home. I called the emergency line, to which I was shut down, and told I need to contact our home warranty company, who the original dispatch was through. When I gave the warranty company the contact info, she still denied the ability to dispatch a tech, even tho the issue qualified as an emergency by their definition. This company is not 24hr as depicted and only will work as close to 9-5 as possible. I’ve never been treated more poorly or as I was unimportant to a company as this experience. They were rude and did not stand behind the work or word of their technician or the company they partner with
was told two different stories from both you and your wife As to what the unit was doing or not doing. The technician checked the system and found a bad capacitor he replaced in the unit was working properly or the technician would not have left the home. This was on June 4, 2019. You did not call back until June 6, 2019 around 8 o’clock on the emergency line for your unit not working. The dispatcher told you to simply call the home warranty company as a recall So you would not have another deductible do which she refused to do while yelling and cursing at the dispatcher Saying the technician told you that you didn’t have to call it back in. She apologized for the misunderstanding and said she would speak to the tech however warrantee requires knowledge of every visit. Both you and your wife were yelling and cursing that we would Get someone there right now and hung up the phone. The weather outside was around 67° when you called and per home warranty 90° is considered an emergency. So it didn’t actually qualify as an emergency by definition. We would of went for the emergency fee but again you didn’t want to pay the $100 so we was not going to send someone for free. We are 24 hours for emergency calls only business hours are 8 to 5 or until the calls are finished for that day. I am sorry you feel that you were treated so poorly however you also treated the dispatcher very poorly while yelling and cursing when she simply asked you to do the steps required by your home warranty
Redeemed Heating and Cooling was Excellent. Darin the technician was very nice and knowledgeable. He explained everything and we realize how different it is here in Missouri and Arizona where we are from. I highly recommend Redeemed Heating and Cooling. And Darin too !
Thanks *** im glad we could help out and get you taken care of
ON AUGUST 31, 2017, THE GUY WHO CAME OUT FROM REDEEMED HEATING AND COOLING LLC, HAD AN ATTITUDE FROM THE GET GO. HE DID NOT WANT TO DO HIS JOB. HE WAS IN FACT MAD ABOUT HIS EMPLOYER BEING MEAN TO HIM AND TREATING HIM UNFAIR. ON THIS PARTICULIAR SERVICE CALL HE ADMITTED THAT THE DUCT WORK NEEDED TO BE LOOKED AT BUT HE WAS NOT ABLE TO DO IT AND HE WOULD GET SOMEONE ELSE OUT THERE. (PASSING THE BUCK). I SHOWED HIM THAT DUCT WORK WAS ON MY POLICT AS A COVERED ITEM. HSA SUBMITTED A GENERIC, OR GENERAL WARRANTY CONTRACT. MY CONTRACT FROM OCTOBER 2016 TO OCTOBER 2017 STATES DUCTWORK IS COVERED. NEEDLESS TO SAY, ANOTHER MEMBER NEVER SHOWED. THEN ON SEPTEMBER 8, 2017, I CALLED TO COMPLAIN THAT ABOUT THE SAME ISSUE AND THE TECH NEVER CAME BACK AS PROMISED. NO ONE CAME BACK OUT TO MY HOUSE AND I NEVER RECEIVED A SECOND OPINION. I WAS SO UPSET AT REDEEMED HEATING AND COOLING THAT I ASKED FOR A DIFFERENT COMPANY TO FIX MY AIR. SO HERE I AM IN MID JUNE 2018 WITH MY AIRCONDITIONING/DUTWORK STILL NOT WORKING PROPERLY AND MY REQUEST FOR A SECOND OPINION STILL NOT MET. OF COURSE THEY ARE WILLING TO REFUND THE $75. BECAUSE THE ISSUE IS GREATER. HSA'S ANSWER WHEN I TRID TO MAKE A FINAL CALL TO THEM IN MAY 2018 WAS "SORRY SIR YOUR WARRANTY IS UP". VERY SARCASTICALLY, I MIGHT ADD. THEY WOULD NOT WORK WITH ME AT ALL.
we were at this home on sep 1 2017 with appointment time of 3-7p. My tech was at there at 3 15p and had to wait 35 min for the customer to show up. after the customer got there my tech look over the system. the condenser was plugged up and my tech clean it. then after it dried my tech checked the charge and every thing was working correctly with the unit. the pressures was all correct and the house was 73 and blowing out 53 degrees out of the vents. The farthest vent from the blower unit was not blowing vary hard. this is cause by having no static pressure. My tech couldn't access the duct work in the upper area because he is a bigger person. so I had a 2nd tech out the on sep 11 2017 with the same appointment time. this tech looked over every thing again and couldnt fine any thing but with the duct work all being the same size and having no static pressure. There home warranty only covers duct work if it broken and rusted out. they didn't cover this one. we never hard anything back from them nor there home warranty who wanted to pay to us to do the work.
In the pic's the I put in the attachments show the two times we were there. We turned it in to your home warranty so We also cant do work for free if you nor your home warranty wants to pay for it.
Complaint: ***
I am rejecting this response because:
this picture means nothing. No one showed up the second time. I paid HSA $75 for the warranty claim. Redeemed was paid by HSA to fix the duct work the first time. It was not fixed due to the worker being too large to fit in the attic. He stated that redeemed would get back to me. This never happened. In fact, Redeemed would no longer take my calls. All I request is to do the job right the first time. Please make it right as I still do not have cool air in upstairs bedrooms. Thank you for doing the right thing.
Sincerely
My heating was out and I posted on a Facebook sale site asking for heating professional recommendations. The owner of the company reached out and a few days later I called to have someone come out. He sent one of his team memebers who seemed not so happy to be there and he looked in the furnace but never took anything apart except the main doors to the furnace. I should have stayed and watched him but I went back into the living room. He came back to say my heat exchanger is broken and he would send me a quote for that and quote for new furnace. He also mentioned I had carbon monoxide coming out of my vents.
Worried about this extra expense I called my home warranty, who recommended the same guys from Redeemed heating and air and told me I’ll have to pay the service visit since I hadn’t called them first. I told them this was fine and the rep explained that Redeemed would call me to set up a new appointment. They did call however the owner stated since we were just out there we are not coming back out and we will send the quote we sent you to your warranty people. I get a call from the warranty company explaining all the things not covered. $800 would be my part to pay. For a new furnace. Redeemed never provided the quote of just the heat exchanger by which in my contract is completely covered. Long story short I had other service pros come out who I sat and watched take apart my furnace and who I saw stick a camera in to where the heat exchanger is and there is no crack and they would not condem the furnace and nor is there any carbon monoxide. I bought a very expensive detector and it reads zero. I’m out a total of $250 between them coming out and paying the warranty company for a visit never had and the detector which is all fine since I’m more worried about my health and safety but I am frustrated this company can get away with this. Flat out lying to young single business professional women who have worked hard to own their own home. There Facebook web page has awful reviews and it’s my fault I should have read over them first but when other heating professionals come out and tell me nothing is wrong with the furnaace and it still is a good furnace makes me wonder. This is what American greed looks like, people just want money and are selfish. I’ll be headed to the media for this one to make sure not one person uses this company. Not to mention reporting for harassment as I’ve been getting calls from the company days after this issue.
we did go out there on 3/13/2018 @6pm that not for this customer and my tech lookover the unit as it was working when we got there but would kick up on high limit. so we did a carbon monoxide test with our fieldpiece carbon monoxide tester. my tech and 9 ppm on there after 25 min of running the unit is some rooms. we did give her a estimate to her to for both replacing the furnace and one for just the heat exchanger. then we came in the next day and seen a dispatch from her home warranty company so I call her and let her know I will get every thing over them. since her home warranty company orders there own part they chose to go with furnace not the exchange because of the cost of the exchanger was more then they could get a furnace for. I got the new furnace from her home warranty company and that why I was calling her to schedule an appointment to get her new furnace put in. I have no control over what her home warranty covers or don't. and for the other company not finding anything im not sure we have pic of my tech tool reading co in her home. if home owner would of called me to let me know that another company didn't find any thing I would have came out there for free and check myself and if I didn't fine anything I would of giving all the money back and paid for the other company bill as well. I try to help my customers as much as I can and I want them to be happy with my company. im sorry you was not happy with us
Very professional, on time, thorough, double checked that system worked perfectly before having receipt signed.
Thank you Kimberly