Redermis Skin Serum

Response to Revdex.com Complaint [redacted] ID [redacted] In regards to the complaint that was received and the complainant [redacted], our position on the matter is below for your review. As agreed to by the Terms and Conditions of the original order, we send the customer a...

30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. They have 14 Days from the date of the order to try the product and decide if they would like to continue receiving it monthly. If the customer decides that you do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel the trial, However, we did not receive a cancellation request in the 14 Day time frame, so we charge the full price for the product that was ordered. I do sincerely apologize for the poor customer service Marissa has received. We have issued the customer full refunds of $98.41 and $97.41. However, as agreed to by the Terms and Conditions of the original order, we do not issue refunds on any shipping charges.  Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund at this point in time, please contact your financial institution for alternative methods of obtaining a refund. Refund Information: [redacted] Sincerely, Rachel M[redacted] Luxia No.7 Customer Support