Redfin

Complaint: [redacted] I am rejecting this because because: The listing agent you list below is not at the number provided I have also contacted Coldwell Residential and they do not have record of her I need valid contact information to get this resolved.Sincerely, [redacted]

Hi [redacted] , Thank you for your feedbackOur website shows the latest data available on for-sale and off-market homes and is generally updated every 15-minutesWe receive this data directly from the multiple listing service (MLS), as well public recordsAs you requested, we have removed photos of your home and any identifying information from the MLS listingHowever, the information remaining is part of the public recordIf you see any inaccuracies, please contact the LA County Assessor's Office, who can help in updating your home's informationTheir number is (213) ***-***Please let us know if we can be of further assistance

Complaint: ***I am rejecting this response because:
It doesn't solve my problem The verbiage including "*** *** Location! Reduced and Motivated!..." etc is not public information and not appropriate for a sold listing This is private information about a private home CRMLS has been notified to remove the information as well I will have no recourse except to pursue legal action against Redfin and CRMLS
Sincerely,*** ***

Hi ***, We are very sorry that you had a poor experience working with Redfin and our partner agentsWhile we don’t currently have an automated notification feature that alerts a customer that they can switch to a Redfin agent once their budget increases, our team should have done a better
job communicating how the refund works before you closedThis would have given you the opportunity to switch to working with a Redfin agent and therefore receive the higher commission rebate We have reviewed your complaint and agree that you should have been notified of the higher commission rebate and we will be refunding you the amount requested. We will be reaching out to you directly with more details using the contact information you provided in your review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted], Thank you for your feedback. Our website shows the latest data available on for-sale and off-market homes and is generally updated every 15-30 minutes. We receive this data directly from the multiple listing service (MLS), as well public records. As you requested, we have removed photos...

of your home and any identifying information from the MLS listing. However, the information remaining is part of the public record. If you see any inaccuracies, please contact the LA County Assessor's Office, who can help in updating your home's information. Their number is (213) [redacted]. Please let us know if we can be of further assistance.

Complaint: [redacted]
I am rejecting this response because:
The home  still shows "[redacted]!"
on the information.  This is not appropriate information for the public to view.  CRMLS has made the profile private.Sincerely,[redacted]

Hello,My name is Emily and I manage Redfin's Customer Support Team.  Looking at your home's information on Redfin, I noticed that there were old listing details still publicly available from the local real estate database (MLS). This information included the description and photos from the last...

time the home was on the market.  I was able to remove this information, allowing county public facts to be displayed instead: [redacted]Redfin's website shows that the property is not actively on the market nor that our brokerage is representing the property in any way.  This is displayed by looking at the sold status below the address and the sold banner on the Google Street view image.  We are displaying public facts available through the county assessor's office. The Redfin Estimate is a computer-generated algorithm that is based on past MLS listings and the county details available.  Because this value is computer-generated, it is not the same type of valuation you'd receive from an appraiser nor real estate agent and should not be considered the market value of a home.  If you find that the public facts are incorrect, you can update these details by clicking the Edit Facts button at the top of the page. Any changes to the home's information will be considered by the Redfin Estimate in about a week.  Also, if you were to list your home for sale, and the property shows as active on our site, you have the option to opt out of the feature at that time.  This is not available while the home is off-market and the Redfin Estimate is not designed to be directly changed nor removed, though you can expect this value to change over time depending on the real estate activity in your neighborhood.Thank you,Emily| REDFIN Customer Support

Hi [redacted],
 
I wanted to make sure that your team knows that we have been in communication with [redacted] regarding her Revdex.com complaint. Currently we have a D+ rating, since our direct communication was not reflected on Revdex.com. Below is a snippet from that conversation, which...

addresses here complaint. pLease let me know if there is anything else we can do to change our rating back to an A. 
 
Thanks,
Josh
 
From Redfin
 
Hello [redacted],I'm sorry that I missed your earlier comment regarding the square footage. Furthermore, you will find the square footage for your home in two places:
The header square footage is provided to us by the MLS and is residual info from the last time it was active, so your going to want to contact that listing agent to have them shut off the datafeed reporting that information.
If you click on the public record tab, you will be taken to the 'Basic Info' section where we show the information we pull from the county, which includes your square footage.
I was able to find the listing agent's contact info for you convenience:[redacted], Coldwell Banker Residential[redacted]Once you get the listing agent to remove that old info from the MLS, the square footage from the bottom will rise to the header to accurately reflect your home.Furthermore, I didn't mean to make you upset, so I apologize for being negligent with your earlier [redacted]nse. Please know that I'm only trying to help.
 
From [redacted]
 
Dear [redacted],Thank you very much. And I'm sorry if I was a little harsh, but this matter is taking much longer to resolve than it should have.In any case, it is very helpful to have the listing agent's phone number. Hopefully I can speak with her and clear up this whole thing quickly.Thanks for your help,[redacted]
 
 
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JOSHUA C[redacted] | REDFIN | SOCIAL MEDIA COORDINATOR
[redacted]redfin.com | Tel:206-340-2282
 
www.redfin.com | redfin.com/blog | Twitter.com/Redfin | Facebook.com/Redfi...⇄

Hello,Because our website pulls Public Records information from a third-party data provider, we will show any publicly available information through the county.  We do not remove addresses directly from our site, however, if you're concerned about privacy, we recommend reaching out to the County Assessor to discuss privatizing your home's records.  If this is complete, Redfin, and other real estate websites that pull from the county, will no longer be able to show your home's details.  Here's the link to Broward County for your convenience: http://www.bcpa.net/recmenu.aspIf you'd like to remove the Google Street view image, you can put in a request with Google Maps through this link:  [redacted]Once you fill out the form, Google Maps will update you directly and blur the image on their website and any other places on the internet that pull from Google Maps. Thank you,Emily| REDFIN Customer Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this because because:
The listing agent you list below is not at the number provided.  I have also contacted Coldwell Residential and they do not have record of her.
I need valid contact information to get this resolved.Sincerely,[redacted]

Hi [redacted], 
We received a notification today regarding Complaint ID [redacted] and I see on the online system that the complaint has been marked as closed but unresolved. However, there have been new developments as of today that address the issue in question. 
 
Our team here at Redfin has been in touch with this individual through multiple other channels - he originally contacted our customer service team regarding information about a property at [redacted], CA 90803. 
 
Property information displayed on Redfin.com is received directly from MLSs (multiple listing services), and we have contracts with these providers to display data exactly as it's given to us. Our customer service team advised the individual to contact CRMLS (the data provider for his region) to remove listing information from their database. He was advised that as soon as CRMLS removed the information it would be automatically updated on Redfin.com as well. 
 
It appears that CRMLS has now complied with the individual's request to remove listing data from their system, and Redfin.com has also been updated to reflect the change. Please see attached screenshot and the following link for confirmation: https://www.redfin.com/CA/[redacted]/**-[redacted]-90803/unit-[redacted]/home/[r...⇄ />  
We believe these changes address the individual's concerns and would like to mark this complaint as resolved. 
 
Please let me know if you have any questions or would like further info. 
 
Thanks,
Jessica
 
>>>>Please see attachment for additional information<<<<<
 
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JESSICA B[redacted] | REDFIN
SR. PR SPECIALIST & SOCIAL MEDIA MANAGER
[redacted]@redfin.com | Tel: 206-576-5874 | Cell: [redacted]