Redford and Sons

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I received bill from Redford & Sons a few minutes ago and he stated paperwork would be coming soon He also stated having family emergencies is the reason I hadn't heard from him Just wished he could have relayed that to me since he had my contact information Regards, [redacted] ***

Regarding Complaint ID ***, MrR*** left a message on my wife's phone which she only understood him to say that he had received a letter from the Revdex.com and that he had been busy, everything else was static. We do not wish to speak to MrR***. All we
want is for him to give us the receipt and warranty to the heat pump we paid for.
Regards,
*** ***

Revdex.com spoke with the businessthis customer was provided a hand written receipt at the time of the check exchangesThe packet of paperwork she is referring to is not something that can be provided on site it takes up to days to process.the customer requested an invoice for the $*** dutiable she
had to pay for the warranty claimThis is a fee the customer is responsible for for having the claim serviced

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]I received bill from Redford & Sons a few minutes ago and he stated paperwork would be coming soon.  He also stated having family emergencies is the reason I hadn't heard from him.  Just wished he could have relayed that to me since he had my contact information. 
Regards,[redacted]

Revdex.com spoke with the business. this customer was provided a hand written receipt at the time of the check exchanges. The packet of paperwork she is referring to is not something that can be provided on site it takes up to 90 days to process.the customer requested an invoice for the $500 dutiable she...

had to pay for the warranty claim. This is a fee the customer is responsible for for having the claim serviced.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
I received bill from Redford & Sons a few minutes ago and he stated paperwork would be coming soon.  He also stated having family emergencies is the reason I hadn't heard from him.  Just wished he could have relayed that to me since he had my contact information. 
Regards,
[redacted]

Review: HVAC contractor did excellent work installing my new heating/air conditioning unit. I even understand that he "has been very busy". My only problem is I am unable to get official bill of sale for unit and work done. I am unable to get warranty information or proof of purchase which is needed for registration of unit and warranty. I was able to get a handwritten receipt from wife when I turned over the check to her. I don't normally pay without getting a receipt but he sent his wife to get the check from me, and since everything had run so smoothly, I thought I would get my paperwork right away. It has been over a month now with promise that paperwork is on the way, but I have received nothing via e-mail or regular postal mail. I can't even get him to contact the warranty company so that I could possibly get my $500 deductible back.Desired Settlement: I would like proper receipt, bill of sale, all paperwork that came with heating/air conditioning unit mailed or e-mailed to me so that I can register this unit for warranty coverage. I would also like him to call home warranty company for my possible $500 deductible reimbursement because they won't consider reimbursement until they hear from him.

Business

Response:

Revdex.com spoke with the business. this customer was provided a hand written receipt at the time of the check exchanges. The packet of paperwork she is referring to is not something that can be provided on site it takes up to 90 days to process.the customer requested an invoice for the $500 dutiable she had to pay for the warranty claim. This is a fee the customer is responsible for for having the claim serviced.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]I received bill from Redford & Sons a few minutes ago and he stated paperwork would be coming soon. He also stated having family emergencies is the reason I hadn't heard from him. Just wished he could have relayed that to me since he had my contact information.

Regards,