Redlands Auto Plaza

Initial Business Response / [redacted] (1000, 5, 2016/05/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @redlandsautoplaza.com When Ms [redacted] came in originally, she looked at vehiclesThere were vehicles that met the payment criteria she was looking at, the Fiesta and an AccentThe Mazda and the Dart had prices that were 50% higher than the Fiesta, so the payment is higherShe chose the Fiesta I will give Ms [redacted] the option to exchange her Fiesta for any other vehicle, but the payments will be higher if it is a higher priced vehicleI will extend her option to exchange it for another days if she wants to The Fiesta is at a Ford dealership to be checked out now, it should be covered by the Ford Factory warranty If she has any questions she can recontact our Used Car Sales Manager, [redacted] Jennings at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This resolution is unacceptable to meFrom the beginning I was given the bait and switchVehicles listed on the dealers websites are on the lot for higher prices with higher mileageWhen I came to bring my vehicle in for servicing I was denied a rental vehicle in the meantimeDue to this hassle I was late to work after already leaving work early the day priorIt is ridiculous the way this business treats their customersAsking me to leave work early and lose out on pay so that they don't have to stay at work later is completely unprofessionalSelling me a vehicle that was known to be faulty and then not offering me a rental while it is being serviced is unprofessionalSelling me a vehicle with a faulty transmission and keeping it on the lot with no gas so that a customer cannot properly test drive it because the business knows if a full test drive is done it will be discovered that the vehicle doesn't run properly is unacceptable and unprofessionalHad I not made a big deal about the rental I would be without a vehicle right now, unable to get to workThe Dodge Dart was not priced 50% higher than the fiesta I purchasedThat right there is another outright lieThe fiesta was priced at $10,(online, the price on the lot was higher because this dealership lies), the price of the dart was $thousand some hundredI explained to the salesman I was willing to come up to $for my monthly paymentThey urged me to test drive the dart and the Mazda (priced at $18,995) I then settled on the dart and still was told the price would be $a monthThe salesman proceeded to tell me if I could come up with $1,down he could get my payments to $Therefore I am requesting that the business put the $1,down as compenastion for the ridiculous amount of aggravation I've been put through and the time and money I've lost from coming back day after day to fight this, taking time off of work Final Consumer Response / [redacted] (2000, 11, 2016/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this resolution and appreciate your cooperation Final Business Response / [redacted] (4000, 9, 2016/05/16) */ In the interest of goodwill, I will allow Ms [redacted] to return the Fiesta and give her back her Trade InIf she wants to do this, it must be done by Tuesday, May 17, [redacted] General Manager

Initial Business Response /* (1000, 5, 2016/06/08) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@redlandsautoplaza.com
Mr***'s car was involved in an accident and has unrepaired damage as a result of that accidentThe accident damage damaged the
Osensosrs, and the catalytic converter was burned up as a resultMr*** authorized repairs to the vehicle, but when we asked for a deposit to repair further damage, he informed us he does not have the money
This was accident damage and is not a defect in materials or workmanship
*** ***
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
still think you should just act before I sue them for damges this makes know sence they won't fix car under warranty because miles on car I went to doctors appointment and got small claims court forms to fill out and file they shouldn't ask me for one red dime and fix my car
Final Business Response /* (4000, 13, 2016/06/14) */
I have nothing new to add to my previous comments
*** ***
Final Consumer Response /* (2000, 15, 2016/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
no resulusoin with these people at Redlands auto plazas they won't cover repair began lawsuit today fix my car

Initial Business Response /* (1000, 5, 2016/05/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@redlandsautoplaza.com
When Ms. [redacted] came in originally, she looked at 3 vehicles. There were 2 vehicles that met the payment criteria she was...

looking at, the Fiesta and an Accent. The Mazda and the Dart had prices that were 50% higher than the Fiesta, so the payment is higher. She chose the Fiesta.
I will give Ms. [redacted] the option to exchange her Fiesta for any other vehicle, but the payments will be higher if it is a higher priced vehicle. I will extend her option to exchange it for another 3 days if she wants to.
The Fiesta is at a Ford dealership to be checked out now, it should be covered by the Ford Factory warranty.
If she has any questions she can recontact our Used Car Sales Manager, [redacted] Jennings at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This resolution is unacceptable to me. From the beginning I was given the bait and switch. Vehicles listed on the dealers websites are on the lot for higher prices with higher mileage. When I came to bring my vehicle in for servicing I was denied a rental vehicle in the meantime. Due to this hassle I was late to work after already leaving work early the day prior. It is ridiculous the way this business treats their customers. Asking me to leave work early and lose out on pay so that they don't have to stay at work later is completely unprofessional. Selling me a vehicle that was known to be faulty and then not offering me a rental while it is being serviced is unprofessional. Selling me a vehicle with a faulty transmission and keeping it on the lot with no gas so that a customer cannot properly test drive it because the business knows if a full test drive is done it will be discovered that the vehicle doesn't run properly is unacceptable and unprofessional. Had I not made a big deal about the rental I would be without a vehicle right now, unable to get to work. The Dodge Dart was not priced 50% higher than the fiesta I purchased. That right there is another outright lie. The fiesta was priced at $10,803 (online, the price on the lot was higher because this dealership lies), the price of the dart was $16 thousand some hundred.. I explained to the salesman I was willing to come up to $230 for my monthly payment. They urged me to test drive the dart and the Mazda (priced at $18,995) I then settled on the dart and still was told the price would be $280 a month. The salesman proceeded to tell me if I could come up with $1,000 down he could get my payments to $250. Therefore I am requesting that the business put the $1,000 down as compenastion for the ridiculous amount of aggravation I've been put through and the time and money I've lost from coming back day after day to fight this, taking time off of work.
Final Consumer Response /* (2000, 11, 2016/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this resolution and appreciate your cooperation
Final Business Response /* (4000, 9, 2016/05/16) */
In the interest of goodwill, I will allow Ms. [redacted] to return the Fiesta and give her back her Trade In. If she wants to do this, it must be done by Tuesday, May 17, 2016.
[redacted]
General Manager

Initial Business Response /* (1000, 5, 2016/05/04) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@redlandsautoplaza.com
Ms. [redacted] was complainting about undercarriage surface rust, which is normal for our new vehicles. We agreed to take back the...

vehicle and gave Ms. [redacted] back her payment in full.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not return my check. I need to get my check back. I was not complaining of surface rust. I am a person with a doctoral degree in my field. I finished Summa Cum Laude. I know the difference between surface rust and deeper rust. I believe that Chrysler has a systematic problem with rust. The metal that holds up the wheels was rusted and painted over. The screws were rusted and their mountings were rusted. This makes their vehicles less reliable and unsafe. Before they sale these vehicles they should show the rust to the potential buyers and let them get an independent inspection because it is on all of the Challengers.
Final Consumer Response /* (2000, 13, 2016/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not think that the company can do any more because the product comes from Dodge and the rust comes on all of the Challenger vehicles that I observed. I went to two other dealers and I found the same rust on all of the Challengers. Rust seems to be an acceptable standard for Dodge. They are not correct when they say the rust is superficial. Please see the attached pictures.
Final Business Response /* (4000, 11, 2016/05/06) */
Ms. [redacted], your check was mailed back to you on Monday May 2. If you have not received it yet, you should stop payment on it and send me a copy of your stop payment order and I will be happy to refund any charges for the stop payment.
The undercarriage and suspension bolts are not finished external surfaces, and while they meet factory specifications, we allowed you to return the vehicle because it did not meet your personal standards. If you'd like to talk to me more about it, please call me at XXX-XXX-XXXX.
[redacted]