Maria Ms [redacted] purchased the table on December 3rd, At the time of purchase, she ask me about a part time job in my storeIn that instance, I did not have an answer for her, so I kindly asked her to get in touch in the new yearMs [redacted] left me her phone number and email address so I would have her information if anything were to change with our planned delivery of the table, which was set for the next week - no more than days laterFrom what I understand, and from what I was told by my movers, the transfer of the table went smoothly and all parties were satisfiedOn January 4th 2017, I received an email from Ms [redacted] regarding a part time job with my businessThe email is attached, and as you can see, she does not mention anything about the wrong table being deliveredIn early March of 2017, I called Ms [redacted] , who is also a consigner with my business, to pick up some household items that we were not going to take in the storeOn or around March 8th 2017, Ms [redacted] came into my store to pick up the non-consigned itemsWhile she was in the store, Ms [redacted] had a brief conversation with one of my employees in which she did not mention anything about the table she had purchased in December of The next time I had contact Ms [redacted] was on July 25th of - months laterShe spoke with one of my employees over the phone and accused my staff of delivering the wrong table back in December of She was accusatory and aggressive toward my employeeSaid employee brought it to my attention immediately, so I called Ms [redacted] the next dayOn July 26th of 2017, I called Ms [redacted] to collect more information about the complaint directly from the sourceFirst and foremost, I apologized for her distress and allowed her to explain herself fullyWhen I asked why she didn’t notify us that the table was incorrect when it had been delivered in December of 2016, she responded by saying that she had put the table in storage and had only recently realized it wasn’t the table she rememberedShe then claimed that the table was moldy, that it had made her sick, and therefore she incurred a lot of medical bills as a resultI find this very hard to believeThe table was in our store for at least days before it sold, and neither me nor any of my employees had any medical issues due to the tableIn my years of running a business, my staff and I have never delivered an incorrect item, nor have we heard an excuse such as a moldy piece of furniture, for all consignment items are thoroughly examined before they are place for sale on the shop floorWe only accept high quality furnitueMs [redacted] continued to state that her illness (which she incurred from the table) as the reason why she did not call me to inform me of the incorrect table, despite the fact that I spoke with her more than once between when she bought the table and the phone call on July 26thMs [redacted] provided no proof of her accusation -- no photos of the table -- only angry and vicious accusationsI apologized for her illness, but explained that there is nothing that we can do about a table that was sold 7+ months previousMs [redacted] persistedShe demanded payment for a consignment item of hers that had sold, and she demanded that we return the rest of her other consignment itemsShe demanded to pick up her check & items on Sunday, July 30thShe threatened me with the police and a negative report to the Revdex.com if we did not have a check and her remaining consignment items ready by SundayI assured her that everything would be ready when she came in on the 30thI tried to calm her down and offer my assistance in any way necessary, but it was difficult to even have a conversation with herShe was so unjustifiably angry and hostile that she would not allow me to explain our policy or to help herMs [redacted] also stated that she was glad she did not take a job at my store because ‘who knows what [I] would have done with her SSN information.’ (Hiring Ms [redacted] had become a mute issue because by the time she finally got in touch we had hired someone else.) Ms [redacted] continued to yell at me and tell me that I was a horrible person and business ownerI simply did my best to calmly reiterate that her items would be ready for pick up on SundayMs [redacted] said that when she recieved her items and her comission check that she would drop the issueShe simply wanted to be done with my business, which I was happy to obligeMs [redacted] called the store on Sunday the 30th to say she would not be inInstead, she would be coming in on Monday the 31st Ms [redacted] came in Monday morning, July 31stShe requested her itemsI stated that she needed to sign out her items (standard store procedure so that we have proof of items coming and going); however, she refused by saying she would not sign or initial anythingMs [redacted] threw the consignment agreement/inventory sheet at my face Ms [redacted] then said she had a letter for [redacted] ***I identified myself as [redacted] ***Ms [redacted] then became belligerent, saying that she had talked to Tina (there is no employee named Tina) and that I lied to her - I am unsure of what she was claiming I had lied aboutI was very confused and upset by her actionsMs [redacted] proceeded to call me a “***” and an “ [redacted] .” She said she did not want her items back and that she was going to go to the police and the Revdex.com to complain about meThere were several witnesses to her outburst My employee, Kay Giese, and a customer, Julia Shultz from West Bend, later expressed dismay and support/sympathy for us regardingMs [redacted] ’s insulting and aggressive behavior, further stating that Ms [redacted] obviously was acting out of lineAfter Ms [redacted] left, I made notes on her consignment sheet regarding her behaviorI subsequently mailed her commission check to her home address.I have not had anymore contact with Ms [redacted] until I received a complaint from the Revdex.comIn conclusion, I hope that you will see that I did everything in my power to politely and calmly resolve this issue, but Ms [redacted] made that impossibleI feel helpless in this situation and I hope that we can find a way to move forward positively.Sincerely,Victoria [redacted]
Maria Ms [redacted] purchased the table on December 3rd, At the time of purchase, she ask me about a part time job in my storeIn that instance, I did not have an answer for her, so I kindly asked her to get in touch in the new yearMs [redacted] left me her phone number and email address so I would have her information if anything were to change with our planned delivery of the table, which was set for the next week - no more than days laterFrom what I understand, and from what I was told by my movers, the transfer of the table went smoothly and all parties were satisfiedOn January 4th 2017, I received an email from Ms [redacted] regarding a part time job with my businessThe email is attached, and as you can see, she does not mention anything about the wrong table being deliveredIn early March of 2017, I called Ms [redacted] , who is also a consigner with my business, to pick up some household items that we were not going to take in the storeOn or around March 8th 2017, Ms [redacted] came into my store to pick up the non-consigned itemsWhile she was in the store, Ms [redacted] had a brief conversation with one of my employees in which she did not mention anything about the table she had purchased in December of The next time I had contact Ms [redacted] was on July 25th of - months laterShe spoke with one of my employees over the phone and accused my staff of delivering the wrong table back in December of She was accusatory and aggressive toward my employeeSaid employee brought it to my attention immediately, so I called Ms [redacted] the next dayOn July 26th of 2017, I called Ms [redacted] to collect more information about the complaint directly from the sourceFirst and foremost, I apologized for her distress and allowed her to explain herself fullyWhen I asked why she didn’t notify us that the table was incorrect when it had been delivered in December of 2016, she responded by saying that she had put the table in storage and had only recently realized it wasn’t the table she rememberedShe then claimed that the table was moldy, that it had made her sick, and therefore she incurred a lot of medical bills as a resultI find this very hard to believeThe table was in our store for at least days before it sold, and neither me nor any of my employees had any medical issues due to the tableIn my years of running a business, my staff and I have never delivered an incorrect item, nor have we heard an excuse such as a moldy piece of furniture, for all consignment items are thoroughly examined before they are place for sale on the shop floorWe only accept high quality furnitueMs [redacted] continued to state that her illness (which she incurred from the table) as the reason why she did not call me to inform me of the incorrect table, despite the fact that I spoke with her more than once between when she bought the table and the phone call on July 26thMs [redacted] provided no proof of her accusation -- no photos of the table -- only angry and vicious accusationsI apologized for her illness, but explained that there is nothing that we can do about a table that was sold 7+ months previousMs [redacted] persistedShe demanded payment for a consignment item of hers that had sold, and she demanded that we return the rest of her other consignment itemsShe demanded to pick up her check & items on Sunday, July 30thShe threatened me with the police and a negative report to the Revdex.com if we did not have a check and her remaining consignment items ready by SundayI assured her that everything would be ready when she came in on the 30thI tried to calm her down and offer my assistance in any way necessary, but it was difficult to even have a conversation with herShe was so unjustifiably angry and hostile that she would not allow me to explain our policy or to help herMs [redacted] also stated that she was glad she did not take a job at my store because ‘who knows what [I] would have done with her SSN information.’ (Hiring Ms [redacted] had become a mute issue because by the time she finally got in touch we had hired someone else.) Ms [redacted] continued to yell at me and tell me that I was a horrible person and business ownerI simply did my best to calmly reiterate that her items would be ready for pick up on SundayMs [redacted] said that when she recieved her items and her comission check that she would drop the issueShe simply wanted to be done with my business, which I was happy to obligeMs [redacted] called the store on Sunday the 30th to say she would not be inInstead, she would be coming in on Monday the 31st Ms [redacted] came in Monday morning, July 31stShe requested her itemsI stated that she needed to sign out her items (standard store procedure so that we have proof of items coming and going); however, she refused by saying she would not sign or initial anythingMs [redacted] threw the consignment agreement/inventory sheet at my face Ms [redacted] then said she had a letter for [redacted] ***I identified myself as [redacted] ***Ms [redacted] then became belligerent, saying that she had talked to Tina (there is no employee named Tina) and that I lied to her - I am unsure of what she was claiming I had lied aboutI was very confused and upset by her actionsMs [redacted] proceeded to call me a “***” and an “ [redacted] .” She said she did not want her items back and that she was going to go to the police and the Revdex.com to complain about meThere were several witnesses to her outburst My employee, Kay Giese, and a customer, Julia Shultz from West Bend, later expressed dismay and support/sympathy for us regardingMs [redacted] ’s insulting and aggressive behavior, further stating that Ms [redacted] obviously was acting out of lineAfter Ms [redacted] left, I made notes on her consignment sheet regarding her behaviorI subsequently mailed her commission check to her home address.I have not had anymore contact with Ms [redacted] until I received a complaint from the Revdex.comIn conclusion, I hope that you will see that I did everything in my power to politely and calmly resolve this issue, but Ms [redacted] made that impossibleI feel helpless in this situation and I hope that we can find a way to move forward positively.Sincerely,Victoria [redacted]
We have received the payment referenced in this complaint and now consider this issue resolved to our satisfaction