Redline

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Hello, Unfortunately this particular order did not go smoothly and we apologize sincerelyThe customer ordered an item and we shipped it the same dayUnfortunately, the manufacturer changed the part number description and it ended up being the wrong item for the customerWe told the customer it would be no problem to get it exchangedOnce we received the incorrect part, we shipped the correct part out and closed the caseWe didn't hear back from the customer again until we received a Revdex.com noticeWhen we received the notice, we checked the tracking number and found that the re-shipment was shipped to the wrong placeThe mistake is on us, and I apologizeWe have issued the customer a full credit back to his credit cardPlease accept our apology, this order is not representative of how we do business Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ Hi ***, The response was incorrect because I did send them emails after I shipped back the incorrect part and they simply ignored themYet I did receive a fill refundSo I am so happy! Thank you Revdex.com!!! You are a great organization and appreciate you all there! -Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2015/11/16) */ We are glad this was resolved with the customerPlease let us know if there is anything else we can do