Please see this email from our Fixed Operations Manager from his phone call conversation with the customer: Good afternoon, Contacted the client to apologize, offered to repair window tint at no charge , client then asked for a $100.00 discount instead of the tint repair.I agreed to refund...
the $100.00, client then got frustrated and stated he would not return for future service and has moved on from this situation.He then stated he would call me back because he was aggravated over his previous visit and no one had returned his call from 2 weeks ago. I apologized again and offered my contact number, he then hung up the phone. Have a great weekend!! Dan B[redacted] Metro Lexus & Lexus of Akron/Canton
for your assistance with my problem with Metro Lexus. Thanks to the Revdex.com we have finally reached a settlement and they have given us everything we were originally due, including replacing the brown cargo cover with a black one. I consider this issue 100% resolved now. (complaint was assigned ID [redacted]) Thank you,[redacted]
We have provided the customer with the accessories that were at issue and we believe this issue is now fully and amicably resolved. Please contact us immediately if any further action is required by Metro Lexus. Respectfully, [redacted] Controller Metro Lexus
My name is [redacted], the pre-owned manager at
Metro
Lexus and I am responding to the complaint by Mr[redacted]I called Mr[redacted] on
Friday, August 8th, and Informed him that we will absolutely be
taking care of his windshield at the local Lexus dealer, [redacted]
Mr[redacted] thanked me for handling this situationOn Tuesday, August 11th,
I spoke to Mr[redacted] regarding the windshield and firmed up plans with Love
Lexus regarding replacing the Windshield on his RXHe thanked me again and
also said based on the fact that the vehicle was sold with a crack in the
windshield, he questions the validity of the certification and wants to have
the vehicle re-inspected at [redacted]I told him that the windshield crack
could have happened during the time it sat on our lot, as other people test
drove the vehicle before he purchased itI also told him that the vehicle
passed a comprehensive inspection prior to being sold and would provide him
with documentation showing the inspection, and additional documentation from
Lexus showing the vehicle was indeed registered to him and showing in the Lexus
National Service History as a Lexus Certified vehicleHe was satisfied with
that and thanked me again for resolving his issue
Attached are the documents I forwarded to Mr[redacted]The 1st
document ([redacted]) shows the certification inspection performed
through Metro Lexus and the measurements of the Tire tread depth and the Brake
lining measurementsThese all meet or exceed Lexus Certification Requirements
The 2nd document ([redacted]) is the front page of the National
Service History from LexusThis states the vehicle is registered to Mr[redacted]
In looking ¾ of the way down the page under "TFS Product Summary" it
notes that the vehicle has a certified warrantyAdditionally, below in bold is
the email I sent to Mr[redacted],
Attached is the
certification repair order on your vehiclePlease note the tire measurements
at 6/32" and the brakes, new in the rear and ,measuring 6mm in the front.
These pass the Lexus certification requirementsI have also attached the Lexus
National Service history front page (NSH), about ¾ of the way down you will
notice the certified warranty, the dates when it is valid to, and the approval
from Lexus of the certified warrantyAny Lexus dealer in the US will be able
to pull this information
I also have confirmed that you
spoke with [redacted] of [redacted], and I have been in contact with her
as wellI told her the windshield replacement will of course be of no cost to
you
Please feel free to contact me
with any additional questions, and I again want to apologize for our oversight
on the windshield
In addressing the first part of the complaint, their
Hyundai trade-in, they described their vehicle as "wear/tear", and we
did a sight unseen appraisal based off their information in good faithWhen
their vehicle arrived, the air bag light was on, and it was what would be
considered "below average" conditionThe Salesperson negotiated in good faith
a lower trade in value with Mrand Mrs[redacted] prior to going into the Financial
Services offices to sign paperwork, a deal was struck, and Mrand Mrs[redacted]
signed the final paperwork and took delivery of their vehicle
I feel satisfied that we have resolved this issue with Mr
[redacted]If you have any additional questions, please feel free to contact me
Sincerely,
[redacted]
Our [redacted], Matt W[redacted] spoke to the customer yesterday and informed him that many of these dash parts have taken over 1 year to get the parts. Unfortunately, this is beyond our control as the manufacturer is working with the parts distributor to get them here sooner. They have recently...
improved the turn around time although at the time his dash was ordered there was a severe back order. I believe Matt spoke to the customer after he contacted the Revdex.com so he has a better understanding of what has transpired. We are sorry this has taken so long but we are doing everything we can with many of our customers to acquire these dashs. The factors are at the time his dash was ordered, there was a shortage of available parts that has recently been addressed by Lexus. Thank you, Peter S[redacted]
Please see this email from our Fixed Operations Manager from his phone call conversation with the customer: Good afternoon, Contacted the client to apologize, offered to repair window tint at no charge , client then asked for a $100.00 discount instead of the tint repair.I agreed to refund...
the $100.00, client then got frustrated and stated he would not return for future service and has moved on from this situation.He then stated he would call me back because he was aggravated over his previous visit and no one had returned his call from 2 weeks ago. I apologized again and offered my contact number, he then hung up the phone. Have a great weekend!! Dan B[redacted] Metro Lexus & Lexus of Akron/Canton
Thank you very much...
for your assistance with my problem with Metro Lexus. Thanks to the Revdex.com we have finally reached a settlement and they have given us everything we were originally due, including replacing the brown cargo cover with a black one. I consider this issue 100% resolved now. (complaint was assigned ID [redacted]) Thank you,[redacted]
We have provided the customer with the accessories that were at issue and we believe this issue is now fully and amicably resolved. Please contact us immediately if any further action is required by Metro Lexus. Respectfully, [redacted] Controller Metro Lexus
My name is [redacted], the pre-owned manager at
Metro
Lexus and I am responding to the complaint by Mr[redacted]I called Mr[redacted] on
Friday, August 8th, and Informed him that we will absolutely be
taking care of his windshield at the local Lexus dealer, [redacted]
Mr[redacted] thanked me for handling this situationOn Tuesday, August 11th,
I spoke to Mr[redacted] regarding the windshield and firmed up plans with Love
Lexus regarding replacing the Windshield on his RXHe thanked me again and
also said based on the fact that the vehicle was sold with a crack in the
windshield, he questions the validity of the certification and wants to have
the vehicle re-inspected at [redacted]I told him that the windshield crack
could have happened during the time it sat on our lot, as other people test
drove the vehicle before he purchased itI also told him that the vehicle
passed a comprehensive inspection prior to being sold and would provide him
with documentation showing the inspection, and additional documentation from
Lexus showing the vehicle was indeed registered to him and showing in the Lexus
National Service History as a Lexus Certified vehicleHe was satisfied with
that and thanked me again for resolving his issue
Attached are the documents I forwarded to Mr[redacted]The 1st
document ([redacted]) shows the certification inspection performed
through Metro Lexus and the measurements of the Tire tread depth and the Brake
lining measurementsThese all meet or exceed Lexus Certification Requirements
The 2nd document ([redacted]) is the front page of the National
Service History from LexusThis states the vehicle is registered to Mr[redacted]
In looking ¾ of the way down the page under "TFS Product Summary" it
notes that the vehicle has a certified warrantyAdditionally, below in bold is
the email I sent to Mr[redacted],
Attached is the
certification repair order on your vehiclePlease note the tire measurements
at 6/32" and the brakes, new in the rear and ,measuring 6mm in the front.
These pass the Lexus certification requirementsI have also attached the Lexus
National Service history front page (NSH), about ¾ of the way down you will
notice the certified warranty, the dates when it is valid to, and the approval
from Lexus of the certified warrantyAny Lexus dealer in the US will be able
to pull this information
I also have confirmed that you
spoke with [redacted] of [redacted], and I have been in contact with her
as wellI told her the windshield replacement will of course be of no cost to
you
Please feel free to contact me
with any additional questions, and I again want to apologize for our oversight
on the windshield
In addressing the first part of the complaint, their
Hyundai trade-in, they described their vehicle as "wear/tear", and we
did a sight unseen appraisal based off their information in good faithWhen
their vehicle arrived, the air bag light was on, and it was what would be
considered "below average" conditionThe Salesperson negotiated in good faith
a lower trade in value with Mrand Mrs[redacted] prior to going into the Financial
Services offices to sign paperwork, a deal was struck, and Mrand Mrs[redacted]
signed the final paperwork and took delivery of their vehicle
I feel satisfied that we have resolved this issue with Mr
[redacted]If you have any additional questions, please feel free to contact me
Sincerely,
[redacted]
Our [redacted], Matt W[redacted] spoke to the customer yesterday and informed him that many of these dash parts have taken over 1 year to get the parts. Unfortunately, this is beyond our control as the manufacturer is working with the parts distributor to get them here sooner. They have recently...
improved the turn around time although at the time his dash was ordered there was a severe back order. I believe Matt spoke to the customer after he contacted the Revdex.com so he has a better understanding of what has transpired. We are sorry this has taken so long but we are doing everything we can with many of our customers to acquire these dashs. The factors are at the time his dash was ordered, there was a shortage of available parts that has recently been addressed by Lexus. Thank you, Peter S[redacted]