Reduce.com, Inc.

Thank you for your email, you had purchased a life insurance policy from us back in 2006, we received a notification from your current insurance carrier about some payment issues and in order to protect "your interest" and in good faith, we attempted to contact you to make sure you were aware of the
payment situationPlease note, paying and maintaining an old and existing policy would not benefit us in any wayIn addition, on our application form you agreed to the following statement: "we may, from time to time, contact you on behalf of external business partners"Our system shows, on 12/20/5:35:PM you advised us that that you do not wish to be contacted, we added you to our do not call list and never called you since thenPlease give us a call if you have any questions or concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I do not have any payment issues whatsoever.  I have been paying on this life insurance policy since 2006.  When I called my existing Life Insurance carrier they told me that they do not work with Reduce.com and to ignore all calls from them.  That is why I told them to stop calling me. They do not know anything about my existing policy especially my payment activity and when I signed the contract with my current carrier that they would contact external partners.  Total Lie!  I am happy they will not be calling me anymore!
Regards,
[redacted]

Thank you for your email, you requested an application on  2/6/2015 3:09:22 PM and we responded to your request, in addition, on our application form you agreed to the following statement:  Do you understand that to complete the application process, your selected life insurance company requires a signed application and you will be contacted by telephone to answer some basic underwriting questions?Yesterday you advised us that that you are no longer interested  we added you to our do not call list and never communicated with you since then. Again thank you for the opportunity, if you changed your mind please give us a call, we will be happy to assist you with your insurance needs

very professional and took care of all my needs A + customer service agent

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Their agents are fairly knowledgeable with underwriting and they were able to find me a good coverage although I had some per-existing health conditions

Thank you for your email , our site user agreement clearly states that we will communicate with you with regards to your life insurance inquiry, I see that we contacted you on 5/22/2014 and you requested to be removed, since then we have not communicated with you. If this is not correct...

please let us know.Thank you for the opportunity and have a good day

Client applied and for a life insurance policy, as stated on the appilcation form and per insurance carriers requirements, we are required to conduct a personal history phone interview to make sure a given prospect does qualify for the selected plan, our call log shows few attempts and the only...

response that we reeived from this individual was on 3/26/2015 12:43 PM, per her request she has already been added to our do not call list.If she had told us earlier we would have  gladly removed her info prior to this date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, it should be noted that the business only ceased contact with me following my complaint with Revdex.com (5/22/14).  My feeling is this was the sole reason the business ceased contact as I had requested they stop contacting me numerous times prior to 5/22/14.
Regards,
[redacted]

Review: I filled out an online form for a life insurance quote in January 2014. I decided to go with a different company. Numerous rep's from [redacted] began e-mailing and calling my cell phone. I explained my needs have been met by a different company and to please remove me from their contact list. Their communications began as a daily (weekday) occurrence so I called them and was told by a rep she was removing me from their contact list while I was on the phone with her. They were idle for maybe a week then the e-mails and calls began again. I have contacted them perhaps 5 times to resolve but they will not stop with the unwanted communications. I'm a busy person but find this practice annoying enough to take the time to address as I am hopeful upper management at this company realizes these tactics only serve as a deterrent to potential customer's as I would certainly not recommend them to anyone.Desired Settlement: stop contacting me, change privacy policies

Business

Response:

Thank you for your email , our site user agreement clearly states that we will communicate with you with regards to your life insurance inquiry, I see that we contacted you on 5/22/2014 and you requested to be removed, since then we have not communicated with you. If this is not correct please let us know.Thank you for the opportunity and have a good day

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it should be noted that the business only ceased contact with me following my complaint with Revdex.com (5/22/14). My feeling is this was the sole reason the business ceased contact as I had requested they stop contacting me numerous times prior to 5/22/14.

Regards,