Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not sastified with the response because when I went up there the explaintion made to me wasIt was just a flat out I was told not to accept any returns from meNot we won't return cash to you but you'll get it refunded in store credit, it was made out that all my sales were final
The customer's complaint is that we are not allowing them to return an item due to the frequency that they return items to our storeThe issue here, from our perspective, is that the customer is abusing our return policyOur return policy states: "Disc Replay guarantees all merchandise to
play like newItems found to be defective may be exchanged for the identical item provided a receipt is presentIf the identical item is not in stock, then the defective item may be exchanged for store credit onlyNo other returns or exchanges are permittedElectronics may be exchanged within daysThe original sales receipt and a valid state photo ID are required for all returnsNo cash returns." Essentially, our return policy covers defective items onlyHowever, on multiple occasions we have allowed this particular customer to return items that weren't defectiveThey have returned items that they just decided they didn't want or need anymore, and to accommodate them and not lose them as a customer, we have allowed them to return non-defective itemsHowever, this has happened too many times, to the point where it is becoming inconvenient for us to continue to bend the rules for this particular customer I had informed my employees to not accept returns from this individual unless the item being returned was truly defective, i.efollowing our return policy directly as statedHad the customer returned the Apple TV in question because it did not work in any way, we would have absolutely allowed him to return it for a similar item or store credit to use on anything elseWhat I did not want to allow was simply any deviation from our return policy as it was stated on the customer's receiptI understand that from the customer's viewpoint this is frustrating and seems unfairMaybe it was wrong of us to allow them to return items outside the limitations of our return policy in the first place, as this would have set the precedent that they could return any item they wished for any reasonWe were bending the rules to appease the customer, but now that it has become excessive, we have changed our stanceThe customer probably does not see it this way, so I can understand why they are upsetI hope that this explanation of the situation will help the customer understand what our return policy allows and why we feel the need to enforce it now when we were lenient on it beforeI do not wish for the customer to be soured by this experience, and I am willing to settle this issue for them in any way possible within the confines our our store's policies -- Erica R*** Store Manager Disc Replay North Indy East 82nd Street Indianapolis, IN (317)578-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not sastified with the response because when I went up there the explaintion made to me was. It was just a flat out I was told not to accept any returns from me. Not we won't return cash to you but you'll get it refunded in store credit, it was made out that all my sales were final
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not sastified with the response because when I went up there the explaintion made to me wasIt was just a flat out I was told not to accept any returns from meNot we won't return cash to you but you'll get it refunded in store credit, it was made out that all my sales were final
The customer's complaint is that we are not allowing them to return an item due to the frequency that they return items to our storeThe issue here, from our perspective, is that the customer is abusing our return policyOur return policy states: "Disc Replay guarantees all merchandise to
play like newItems found to be defective may be exchanged for the identical item provided a receipt is presentIf the identical item is not in stock, then the defective item may be exchanged for store credit onlyNo other returns or exchanges are permittedElectronics may be exchanged within daysThe original sales receipt and a valid state photo ID are required for all returnsNo cash returns." Essentially, our return policy covers defective items onlyHowever, on multiple occasions we have allowed this particular customer to return items that weren't defectiveThey have returned items that they just decided they didn't want or need anymore, and to accommodate them and not lose them as a customer, we have allowed them to return non-defective itemsHowever, this has happened too many times, to the point where it is becoming inconvenient for us to continue to bend the rules for this particular customer I had informed my employees to not accept returns from this individual unless the item being returned was truly defective, i.efollowing our return policy directly as statedHad the customer returned the Apple TV in question because it did not work in any way, we would have absolutely allowed him to return it for a similar item or store credit to use on anything elseWhat I did not want to allow was simply any deviation from our return policy as it was stated on the customer's receiptI understand that from the customer's viewpoint this is frustrating and seems unfairMaybe it was wrong of us to allow them to return items outside the limitations of our return policy in the first place, as this would have set the precedent that they could return any item they wished for any reasonWe were bending the rules to appease the customer, but now that it has become excessive, we have changed our stanceThe customer probably does not see it this way, so I can understand why they are upsetI hope that this explanation of the situation will help the customer understand what our return policy allows and why we feel the need to enforce it now when we were lenient on it beforeI do not wish for the customer to be soured by this experience, and I am willing to settle this issue for them in any way possible within the confines our our store's policies -- Erica R*** Store Manager Disc Replay North Indy East 82nd Street Indianapolis, IN (317)578-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not sastified with the response because when I went up there the explaintion made to me was. It was just a flat out I was told not to accept any returns from me. Not we won't return cash to you but you'll get it refunded in store credit, it was made out that all my sales were final