Initial Business Response / [redacted] (1000, 6, 2014/03/28) */ We have spoken directly with Mr [redacted] and resolved his concernThank you for the opportunity to investigate and respond to this issue Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/04/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Our family farm has contracted TJS for two years now to do metal roofing on our farm buildings Travis is dependable, quick on the job, trustworthy and his prices are quite competitive I would highly recommend TJS to anyone who needs any type of roofing activity done, as Travis can also fix, replace, construct and design almost anything related to the top end of a building [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/20) */ Series of events: 5/- Call to RCU about the credit balance on 4/VISA statement and requests transfer to deposit accountRCU Rep internally contacts RCU Card Services Rep to assist with the transactionThe Rep stated the credit would be posted the next available business day, which would have been 5/RCU Rep conveys that information to Member who wants the issue escalated to a Supervisor for follow upThe supervisor was on another call at the time and reached out to RCU Card Services Rep after the call ended to expidite the credit to member's account - transaction happened at 11:amThe MSC Supervisor did not contact member to let him know that the credit was posted 5/19- Member calls RCU about a $refund from a travel service to his VISAUnaware of the previous credit, the RCU Rep credits deposit account $at 3:pmAt this point, Member has been credited $instead of $ 5/-Member logs into online banking at 10:13pm and transfers the 5/- Realizing the error, RCU Card Services debits account for $ process for credit balances on a credit card at RCU: After statement cycles credit balances are mailed out via checkSo, contact is necessary by the Member if they would like the funds before the statement cycle Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) RCU's response is falseFor example, call was made by me on 5/RCU rep did say Tuesday the 20th of May I would receive my credit, however, the "next available business day" as RCU puts it is actually 5/I complained when I was informed I would have to wait until Tuesday the 20thThey still haven't acknowledge their failure of allowing my credit to sit there for some timeNor the indifference of the customer service repThe Supervisor's failure of letting me know he/she did have the authority to credit my account is only another example of RCU's failure to educate their staff and the real blame belongs to the managersAt the time I placed the call there were no managers to help me with my concerns, why? Is it to difficult to rotate managers on weekend duty? I say this because according to the RCU rep the manager is the one with the authority to help with issues such as mine Again RCU fails to report accurately what transpired regarding the events on 5/and 5/On 5/I meant that I'm also waiting on a credit from Costco in the amt of $but the rep informed me it had not yet arrivedI did not insist on this credit since I had been informed by Costco it might take a couple of days before the credit arrivesWhen I notice I had been credited $on the 19th, I brought it up to the RCU rep attention I was credit too muchShortly there after, RCU took back the additional money they had deposited into my account This policy mentioned in RCU's statement, that it takes statement cycles to credit money owed their members is unacceptableDoes RCU wait for money due them statement cycles or do they prefer timely payment of money owed them? Good business sense requires expeditious processing and communication to their membersThere's no reason why members should have to wait statement cycles for money due themRCU has grown quite large and like the Mega Banks has forgotten how to service their community and members efficiently, effectively, with dignity and respectRCU has become indifferent, ignoring their duty to aid in rebuilding the community and keeping it prosperous thru good lending practices and good customer service
Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Upon receiving the complaint, the SVP of Payements got involved and we immediately contacted our Member to take steps to resolve the issueThe regulatory process is being followed and we are keeping our Member informed as we move through itWe are tracking this complaint internally and will keep it open until it is resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this since they are filing a dispute now, after telling me this wasn't possible
Our family farm has contracted TJS for two years now to do metal roofing on our farm buildings. Travis is dependable, quick on the job, trustworthy and his prices are quite competitive. I would highly recommend TJS to anyone who needs any type of roofing activity done, as Travis can also fix, replace, construct and design almost anything related to the top end of a building. [redacted]
Initial Business Response /* (1000, 5, 2014/05/20) */
Series of events:
5/17 - Call to RCU about the 80.05 credit balance on 4/21 VISA statement and requests transfer to deposit account. RCU Rep internally contacts RCU Card Services Rep to assist with the transaction. The Rep stated the...
credit would be posted the next available business day, which would have been 5/20. RCU Rep conveys that information to Member who wants the issue escalated to a Supervisor for follow up. The supervisor was on another call at the time and reached out to RCU Card Services Rep after the call ended to expidite the credit to member's account - transaction happened at 11:42 am. The MSC Supervisor did not contact member to let him know that the credit was posted.
5/19- Member calls RCU about a $200.00 refund from a travel service to his VISA. Unaware of the previous credit, the RCU Rep credits deposit account $280.05 at 3:19 pm. At this point, Member has been credited $360.10 instead of $280.05.
5/19 -Member logs into online banking at 10:13pm and transfers the 280.05.
5/20 - Realizing the error, RCU Card Services debits account for $80.05.
Normal process for credit balances on a credit card at RCU: After 3 statement cycles credit balances are mailed out via check. So, contact is necessary by the Member if they would like the funds before the 3 statement cycle.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
RCU's response is false. For example, call was made by me on 5/17. RCU rep did say Tuesday the 20th of May I would receive my credit, however, the "next available business day" as RCU puts it is actually 5/19. I complained when I was informed I would have to wait until Tuesday the 20th. They still haven't acknowledge their failure of allowing my credit to sit there for some time. Nor the indifference of the customer service rep. The Supervisor's failure of letting me know he/she did have the authority to credit my account is only another example of RCU's failure to educate their staff and the real blame belongs to the managers. At the time I placed the call there were no managers to help me with my concerns, why? Is it to difficult to rotate managers on weekend duty? I say this because according to the RCU rep the manager is the one with the authority to help with issues such as mine.
Again RCU fails to report accurately what transpired regarding the events on 5/19 and 5/20. On 5/17 I meant that I'm also waiting on a credit from Costco in the amt of $200 but the rep informed me it had not yet arrived. I did not insist on this credit since I had been informed by Costco it might take a couple of days before the credit arrives. When I notice I had been credited $360.10 on the 19th, I brought it up to the RCU rep attention I was credit too much. Shortly there after, RCU took back the additional money they had deposited into my account.
This policy mentioned in RCU's statement, that it takes 3 statement cycles to credit money owed their members is unacceptable. Does RCU wait for money due them 3 statement cycles or do they prefer timely payment of money owed them? Good business sense requires expeditious processing and communication to their members. There's no reason why members should have to wait 3 statement cycles for money due them. RCU has grown quite large and like the Mega Banks has forgotten how to service their community and members efficiently, effectively, with dignity and respect. RCU has become indifferent, ignoring their duty to aid in rebuilding the community and keeping it prosperous thru good lending practices and good customer service.
Initial Business Response /* (1000, 6, 2014/03/28) */
We have spoken directly with Mr. [redacted] and resolved his concern. Thank you for the opportunity to investigate and respond to this issue.
Initial Consumer Rebuttal /* (2000, 8, 2014/04/02) */
(The consumer indicated he/she...
Initial Business Response /* (1000, 5, 2015/03/20) */
Upon receiving the complaint, the SVP of Payements got involved and we immediately contacted our Member to take steps to resolve the issue. The regulatory process is being followed and we are keeping our Member informed as we move through...
it. We are tracking this complaint internally and will keep it open until it is resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this since they are filing a dispute now, after telling me this wasn't possible.
Initial Business Response / [redacted] (1000, 6, 2014/03/28) */ We have spoken directly with Mr [redacted] and resolved his concernThank you for the opportunity to investigate and respond to this issue Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/04/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Our family farm has contracted TJS for two years now to do metal roofing on our farm buildings Travis is dependable, quick on the job, trustworthy and his prices are quite competitive I would highly recommend TJS to anyone who needs any type of roofing activity done, as Travis can also fix, replace, construct and design almost anything related to the top end of a building [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/20) */ Series of events: 5/- Call to RCU about the credit balance on 4/VISA statement and requests transfer to deposit accountRCU Rep internally contacts RCU Card Services Rep to assist with the transactionThe Rep stated the credit would be posted the next available business day, which would have been 5/RCU Rep conveys that information to Member who wants the issue escalated to a Supervisor for follow upThe supervisor was on another call at the time and reached out to RCU Card Services Rep after the call ended to expidite the credit to member's account - transaction happened at 11:amThe MSC Supervisor did not contact member to let him know that the credit was posted 5/19- Member calls RCU about a $refund from a travel service to his VISAUnaware of the previous credit, the RCU Rep credits deposit account $at 3:pmAt this point, Member has been credited $instead of $ 5/-Member logs into online banking at 10:13pm and transfers the 5/- Realizing the error, RCU Card Services debits account for $ process for credit balances on a credit card at RCU: After statement cycles credit balances are mailed out via checkSo, contact is necessary by the Member if they would like the funds before the statement cycle Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) RCU's response is falseFor example, call was made by me on 5/RCU rep did say Tuesday the 20th of May I would receive my credit, however, the "next available business day" as RCU puts it is actually 5/I complained when I was informed I would have to wait until Tuesday the 20thThey still haven't acknowledge their failure of allowing my credit to sit there for some timeNor the indifference of the customer service repThe Supervisor's failure of letting me know he/she did have the authority to credit my account is only another example of RCU's failure to educate their staff and the real blame belongs to the managersAt the time I placed the call there were no managers to help me with my concerns, why? Is it to difficult to rotate managers on weekend duty? I say this because according to the RCU rep the manager is the one with the authority to help with issues such as mine Again RCU fails to report accurately what transpired regarding the events on 5/and 5/On 5/I meant that I'm also waiting on a credit from Costco in the amt of $but the rep informed me it had not yet arrivedI did not insist on this credit since I had been informed by Costco it might take a couple of days before the credit arrivesWhen I notice I had been credited $on the 19th, I brought it up to the RCU rep attention I was credit too muchShortly there after, RCU took back the additional money they had deposited into my account This policy mentioned in RCU's statement, that it takes statement cycles to credit money owed their members is unacceptableDoes RCU wait for money due them statement cycles or do they prefer timely payment of money owed them? Good business sense requires expeditious processing and communication to their membersThere's no reason why members should have to wait statement cycles for money due themRCU has grown quite large and like the Mega Banks has forgotten how to service their community and members efficiently, effectively, with dignity and respectRCU has become indifferent, ignoring their duty to aid in rebuilding the community and keeping it prosperous thru good lending practices and good customer service
Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Upon receiving the complaint, the SVP of Payements got involved and we immediately contacted our Member to take steps to resolve the issueThe regulatory process is being followed and we are keeping our Member informed as we move through itWe are tracking this complaint internally and will keep it open until it is resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this since they are filing a dispute now, after telling me this wasn't possible
Final Consumer Response /* (2000, 6, 2014/05/14) */
RCU cancelled the flood insurance and I wish to close the complaint process
Our family farm has contracted TJS for two years now to do metal roofing on our farm buildings. Travis is dependable, quick on the job, trustworthy and his prices are quite competitive. I would highly recommend TJS to anyone who needs any type of roofing activity done, as Travis can also fix, replace, construct and design almost anything related to the top end of a building. [redacted]
Initial Business Response /* (1000, 5, 2014/05/20) */
Series of events:
5/17 - Call to RCU about the 80.05 credit balance on 4/21 VISA statement and requests transfer to deposit account. RCU Rep internally contacts RCU Card Services Rep to assist with the transaction. The Rep stated the...
credit would be posted the next available business day, which would have been 5/20. RCU Rep conveys that information to Member who wants the issue escalated to a Supervisor for follow up. The supervisor was on another call at the time and reached out to RCU Card Services Rep after the call ended to expidite the credit to member's account - transaction happened at 11:42 am. The MSC Supervisor did not contact member to let him know that the credit was posted.
5/19- Member calls RCU about a $200.00 refund from a travel service to his VISA. Unaware of the previous credit, the RCU Rep credits deposit account $280.05 at 3:19 pm. At this point, Member has been credited $360.10 instead of $280.05.
5/19 -Member logs into online banking at 10:13pm and transfers the 280.05.
5/20 - Realizing the error, RCU Card Services debits account for $80.05.
Normal process for credit balances on a credit card at RCU: After 3 statement cycles credit balances are mailed out via check. So, contact is necessary by the Member if they would like the funds before the 3 statement cycle.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
RCU's response is false. For example, call was made by me on 5/17. RCU rep did say Tuesday the 20th of May I would receive my credit, however, the "next available business day" as RCU puts it is actually 5/19. I complained when I was informed I would have to wait until Tuesday the 20th. They still haven't acknowledge their failure of allowing my credit to sit there for some time. Nor the indifference of the customer service rep. The Supervisor's failure of letting me know he/she did have the authority to credit my account is only another example of RCU's failure to educate their staff and the real blame belongs to the managers. At the time I placed the call there were no managers to help me with my concerns, why? Is it to difficult to rotate managers on weekend duty? I say this because according to the RCU rep the manager is the one with the authority to help with issues such as mine.
Again RCU fails to report accurately what transpired regarding the events on 5/19 and 5/20. On 5/17 I meant that I'm also waiting on a credit from Costco in the amt of $200 but the rep informed me it had not yet arrived. I did not insist on this credit since I had been informed by Costco it might take a couple of days before the credit arrives. When I notice I had been credited $360.10 on the 19th, I brought it up to the RCU rep attention I was credit too much. Shortly there after, RCU took back the additional money they had deposited into my account.
This policy mentioned in RCU's statement, that it takes 3 statement cycles to credit money owed their members is unacceptable. Does RCU wait for money due them 3 statement cycles or do they prefer timely payment of money owed them? Good business sense requires expeditious processing and communication to their members. There's no reason why members should have to wait 3 statement cycles for money due them. RCU has grown quite large and like the Mega Banks has forgotten how to service their community and members efficiently, effectively, with dignity and respect. RCU has become indifferent, ignoring their duty to aid in rebuilding the community and keeping it prosperous thru good lending practices and good customer service.
Initial Business Response /* (1000, 6, 2014/03/28) */
We have spoken directly with Mr. [redacted] and resolved his concern. Thank you for the opportunity to investigate and respond to this issue.
Initial Consumer Rebuttal /* (2000, 8, 2014/04/02) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/03/20) */
Upon receiving the complaint, the SVP of Payements got involved and we immediately contacted our Member to take steps to resolve the issue. The regulatory process is being followed and we are keeping our Member informed as we move through...
it. We are tracking this complaint internally and will keep it open until it is resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this since they are filing a dispute now, after telling me this wasn't possible.