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Redwood Living Reviews (19)

• Jul 28, 2023

Redwood
When I did the walk thur there was a terrible smell I ask what it was I was told the cleaners spray
I then found dog hair in the refrigerator microwave and a clump in the sliding glass door which was filthy
Then I was told she had the cleaners come back 4 times
I believe they sprayed chemicals to cover the dog smell
This chemical smell cause my 88 year old mother to cough every time she went in the apartment it was so strong we could not live there
We had to stay with relative until another apartment was available
The manager came into the apartment and said she didn’t smell anything but they would clean the hair
We had already hired the movers which we had to pay for ourselves $1000 after pay over $4000 to move to Ohio from out of state
They also charged us for rent for the time we couldn’t live there saying our furniture was in the apartment
Everything we own was permeated with that awful chemical smell
I am still cleaning everyday for over a month try to salvage our property a lot I had to throw away
One day I cleaned from8 in the morning to 11 at night and am still cleaning
Some things are irreplaceable like a 1960 percolator
When we moved to the new apartment the chemical s Adell had gotten in our food after 2 weeks I woke up to an even worse smell that I didn’t think was possible
I opened the pa try and food containers to this awful smell
I had to throw all our food and containers out
I buy organic very expensive
I had purchased shelvepaper very expensive washed every dish pan... and put the smell permeated those also
I called the maintenance to which he said he did not smell anything
This has been a move from hell because of them the new apartment was also filled with dog hairs and dirt
They force me to us AT&T 5os company has lied over and over over charged me I have spent at least 15 hours on the phone with them if not more every week about 3 to 4 days a week
The are in default of promise in lease to provide a peaceful habitation as the guy next to me wakes me up at 6 am just about every morning
I have asked them over 10 times to stop this
The maintenance guy said he couldn’t fix the garage door because I wouldn’t move personal belongings which I did move he even put his ladder there
He made the garage door worse when he claimed to fix it
I have a witness to that
We have not received our security deposit back from the first apartment
I want ALL THE MONEY WE HAVE. PAID REFUND
They also advertise this as being a bright apartment it is dark as a dungeon false advertising
This place is not the high quality the charge for rent
They have caused me stress I cannot handle

Do not move here
I suffered a job loss in July and paid my rent days late a couple times. I also had rental assistance in December. This was late due to LCCCA being backed up on payments. I was told I was unable to renew my lease due to late payments. They are making me move with two small children in the middle of a pandemic. It is dangerous to my and my children’s health to be moving. I was told according to the fair housing act they were unable to continue to rent to me because it wouldn’t be fair to others. Although, companies all over the country are showing empathy and compassion, Redwood is not. I was told by the manager that if I don’t leave an officer will be at my door to kick me out. My assumption is that they are not renewing leases for other people for this reason. I will be filing a complaint with the fair housing act. These people have no heart, making a single mother with children moving during a pandemic. It is shameful. It is dangerous. They are putting myself and my children at risk. In addition, they tore up a bunch of my grass next to the driveway and covered it with dirt that made my six year old son slip and fall due to the mud. All they did was give me an incident report form and did not address the issue. Now we are constantly trying to not step in the pile of muddy dirt every day. We pay over $1,000 here and that is beyond unacceptable. Also, the fire department had to be called a couple weeks ago because there was a malfunction with the smoke alarm. My neighbor and I heard someone’s alarm going off and called. They said it is an issue with the type of alarms that are used. Not safe. Have they check everyone’s alarm? No.
Do not move here
Do not move here

Revdex.com: Per ORC (Ohio Revised Code) Procedures for Security Deposit I will pursing this complaint with my Attorney and seeking legal action for security deposit of $plus the 5% interest on year my security deposit was held along with the additional $ entitled under this code a reasonable legal fees by my attorneyAs per discussed timeline of events Redwood can provided no proof I was contacted in the days allowed under ORC code of why security deposit was held I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Please review the attached

Monday, November 09, 2015Complaint [redacted] To Whom It May Concern:After further review of the resident’s file, Redwood has decided the carpet and ceiling fan were left in a condition that was not considered above wear and tearRedwood will refund the $for the carpet replacement and $for the ceiling fan cleaning.Once the resident responds to the Revdex.com accepting the proposed resolution, Redwood will process the refund check of $348.40.Thank you and have a wonderful day,Jennifer C [redacted] Policy and Projects ManagerRedwood Living, IncCommerce Park Road, Suite 7Beachwood, Ohio [redacted] www.byRedwood.com

Tuesday, May 03, Complaint ID [redacted] To Whom It May Concern: When the carpet is replaced, a prorated amount is charged back to the resident depending on how old the carpet is upon move-outThe proration is based on years, which is deemed reasonable in a Court of LawFor example, at the time of Resident A's move-out, the carpet was years oldThe invoice amount for the replacement was $900, so $will be charged back to Resident A since two more years of life were left ($÷ years of total life x more years of life = $257.14)On the other hand, at the time of Resident B's move-out, the carpet was years oldThe invoice amount was also $900, so $will be charged back to Resident B since five more years of life were left ($÷ years of total life x more years of life = $642.86)The older the carpet at replacement, the less amount is charged back to the residentHowever, in order to settle the matter, Redwood will deduct a total of $1,from the amount owed, leaving $1,owed to RedwoodRedwood views this settlement amount as fair and therefore this is the final offerIn order to finalize this settlement, the resident will need to reply to the Revdex.com stating they acceptOnce accepting, Redwood will make the account adjustmentsThe resident will then need to pay in certified funds, make paying to Redwood Living, Incand mail the payment to: Redwood Living, IncATTN: Collections Department Commerce Park, Suite Beachwood, OH Should the resident not agree to the proposed settlement amount, Redwood will continue all collection efforts of the original amount owed of $2,Thank you and have a wonderful day, Jennifer C [redacted] Policy and Projects Manager Redwood Living, IncCommerce Park Road, Suite Beachwood, Ohio Fax: Cell: JC [redacted] @byRedwood.com www.byRedwood.com Commerce Park Suite #7, Beachwood, Ohio Phone: (216) 360-Fax: (216) 360-www.byRedwood.com

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We do not accept the response we received from Redwood Living concerning the condition of the carpetingUpon move in the complex had no grass and our move in date happened to be quite rainyThe poor layout of the complex does not allow for a large moving truck to fit down the alley to get into the garage, so our only option was to move through the giant piles of mud that were supposed to be a front yardWe called the leasing office concerned about the carpet and they offered no resolution other than “ Move a different day”We have had this carpet steam cleaned professionally twice, both times out of our own pocketWe are not willing to leave the determination our five hundred dollar deposit in the hands of this poorly run companyWe also do not appreciate the lack of professionalism on the companies end, or their inability to apologize for the company lying to its residents and constant excuses made for their shortcomingsWe have never dealt with a company that conducts themselves in such a poor manner Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To: [redacted] , Revdex.com Dispute Resolution Specialist.Subject: Complaint ID [redacted] The response from Redwood Living is remarkably similar to all our communications with them andwith other former residents who have contacted the Revdex.com in complaintTheir communication isvague, ambiguous, and never really responds to questions or concerns posed to them.Redwood Living told us that the community was located in [redacted] Notbeing from that area we had no reason to disbelieve that the community was located in a differentcounty and cityWhen the leasing agent was asked directly, she confirmed the complex waslocated in [redacted] Redwood Living has since updated many of theiradvertising and documents using [redacted] as the locationWhy would they do this unless they alsobelieve the location was misleading?Also we never received any notice or buyout letter as stated by Redwood LivingAny successfulcommunications between the leasing office and us was only because we started thecommunications and were looking for repliesIn any case we did not expect an email since thelease does not list email as a formal communications channelOnce again, Redwood Living didnot comply with their own lease stipulations.Redwood Living has responded to our letters, but has never answered questionsTheir responseletter to the Revdex.com is a good example of thisWe have asked repeatedly for proof, evidence as towhy with no visible stains or smells how the urine stains were detected in very room of the unit,including closets? They have only stated that they do not share any photos since they can bechanged by the residentWe therefore asked for a floor plan to be marked up indicating thelocation of the urine stains, to which we received the same responseAdditionally, no mention ofthe $pet deposit we paid upon move in was used to offset any carpet damageWhen askedabout the pet deposit, we were told that this was now considered a “pet fee” and isn't used againstdamagesHowever, we were told directly by two leasing agents this $was a pet deposit, anddocuments received from the collection agency also refer to this money as a pet deposit.Redwood Living has also never responded as to why they refused to enforce sections of theleaseThe lease seems to be a one way document in their directionA contract was signed; theycannot change terms due to a whim.Redwood Living states that the unit was not re­rented due to scarce trafficWhile winter mayreduce prospects, they had November, December and January to re­rent the unitDuring this timewe had friends call to inquire about [redacted] only to leave voices mails and never receiveda return callWe also searched the internet on known housing sites and found no advertisementfor [redacted] ***Finally emails were sent directly to [redacted] ***, in one case the quotedrent for a one year lease was $per monthThis is $more than the rent we werepaying that was just raised $a few months earlierIt would seem that if you have scarcetraffic raising the rent by $would make it scarcer.To sum up we do not accept Redwood Living response and insist that our security deposit bereturned and our account taken out of collections.Regards [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe address given is incorrect however, my correct address is:Douglas DaltonLong Lake DrAPT Batavia, OH Regards, Douglas Dalton

Wednesday, April 27, 2016Complaint ID [redacted] To Whom It May Concern:On 12/1/12, the resident moved into the apartment home located at [redacted] , OHThe resident and Redwood signed a month lease with a term from 12/1/to 11/30/13.The records indicate the resident did not provide advanced notice of her move-out and simply returnedapartment possession to Redwood on 4/14/and did not pay April’s rent.Even though the resident gave Redwood apartment possession, this did not relieve the resident of herrental obligationRedwood was able to obtain a new resident for said apartment starting on 5/15/13,leaving the resident responsible for rent from 4/1/13-5/14/($1,596.77), which was charged to theresident’s accountThe resident for charged for late fees for April and May ($190), a final gas bill ($21.47),and the final water bill ($91.83).Per the lease, the resident should leave the apartment in the same condition in which they received it,minus wear and tearAlso, per the lease, the resident was to keep the apartment home in goodclean orderPerforming extra cleaning and replacements due to cigarette/nicotine damage are measurestaken above wear and tear, and such damages, per the lease, will fall under the resident’s financialresponsibilityThe community manager who performed the security deposit accounting was upholdingthe lease policyThe resident was charged for heavy cleaning ($150), ceiling painting ($125), duct cleaning($345.31), and carpet replacement ($848.46)As previously mentioned, these measures are well abovethe clean and carpet clean, which are performed for an apartment home left with wearand tear.The resident had a $1,security deposit and a $credit on the account and when deducting thesecredits from the charges, it leaves the resident owing Redwood $2,Redwood would be willing todeduct a gas bill, since the usage dates (5/1/13-5/14/13) were after the resident’s move-out, the cost fora clean of $70, as well as May’s late fee of $Redwood is also willing to deduct an additional$from the total to lower the resident’s responsibility of the cleaning/replacement costs due tosmoke/nicotine damageThis would leave the resident owing Redwood an even $1,600.In order to finalize this settlement, the resident will need to reply to the Revdex.com stating they acceptOnceaccepting, Redwood will make the account adjustmentsThe resident will then need to pay in certifiedfunds, make paying to Redwood Living, Incand mail the payment to:Redwood Living, Inc.ATTN: Collections DepartmentCommerce Park, Suite 7Beachwood, OH 44122Thank you and have a wonderful day,Jennifer C [redacted]

Attached is the documentation you requestedYou'll find their paid hold fee, their signed applications that state the hold fee is not refundable after hours and they originally wanted to moon 4/4/17, Their quote sheet, emails back and forth with the Regional Manager, the lease, and their rent receiptLet me know if you have questionsHave a good day, Jenn Jennifer C [redacted] [redacted]

Monday, June 27, 2016Complaint ID # [redacted] To Whom It May Concern:As previously mentioned, on 5/12/16, a move-out statement was mailed by regular post to the residentprovided forwarding address ( [redacted] , OH), which is within days of theresident’s move-out date, which satisfies the statute.Since the Resident has mentioned they obtained legal counsel, Redwood is no longer able to make contactwith the Resident unless it is through their counsel.Thank you and have a wonderful day,Jennifer C [redacted] Policy and Projects Manager

Here is the link to the legislature: http://www.legislature.mi.gov/(S(zxvb0jlm0tfaadpoioxfur3u))/mileg.aspx?page=getO... has been advised by counsel since there isn't a security deposit (therefore damages were not deducted from a security deposit), the day time frame to obtain a money judgment is not applicable, so we can pursue with collection actions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.By ignoring our dispute of the damages in January and then pursuing a debt collection in August against damages that were not validated in a court of law, Redwood Living deprived us the right of mitigation Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Please see the attachedEast Pleasant Valley Road, Independence, OH 44131Phone: [redacted] Fax: [redacted] www.byRedwood.comFriday, June 23, 2017Complaint ID # [redacted] To Whom It May Concern:Redwood was not made aware at the beginning of the lease of unsatisfactory items in the apartment homeShould Redwood had received a list (written or verbally) of items unsatisfactory from the customer, we would have been more than happy to fix/replace any item, or transfer the customer to another apartment home if availableAs previously mentioned, the customer did make Redwood aware of their recent financial changeIn addition, on the Intent to Vacate form, “Rent too High” was chosen as move-out reason where the choice of “Unhappy with Quality of Apartment Home/Community” was not chosenAlso on the Intent to Vacate form the customer stated they were extremely satisfied with their experience with RedwoodThis further shows Redwood was unaware of any major issues with the apartment home if they existedRedwood will be more than willing to provide a copy of the Intent to Vacate form signed by the customer.Since the customer had signed and paid the buyout fee, they have been released from their legal obligation to the lease.Thank you and have a wonderful day,Jennifer C [redacted] Policy and Projects ManagerRedwood Living, IncEast Pleasant Valley Road Independence, Ohio Fax: [redacted] Cell: [redacted] www.byRedwood.comDistinctive Single-Story Apartment Homes

---------- Forwarded message ----------From: Kimberly Shepheard Date: Tue, Aug 30, at 9:AMSubject: Proposed resultion from Redwood: RE: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #11667897.To: Aisha Ibrahim [redacted] We have sent you pictures of the damages along with the statement and pro-rate work sheets PROPOSED RESOLUTION: We are willing to send a refund check for $(the damages for vinyl) as a resolution to the complaint We feel we have enough support on file for the carpet and sinkKim Respectfully,Kim S [redacted] Collections Supervisor [redacted] ***

Distinctive Single-Story Apartment Homes Tuesday, June 21, Complaint ID # [redacted] To Whom It May Concern: On 4/22/15, the resident moved into the apartment at [redacted] in [redacted] , OHPer the lease, if there were any damages to the apartment home at move-in, it is the resident’s responsibility to report them in writing to RedwoodIf nothing is reported to Redwood, then any damage at move-out is presumed to have occurred during the resident’s occupancyThe carpet for unit [redacted] was replaced on 2/28/with an invoice dated 3/17/15, so resident had brand new carpeting at move-inAny damage to the carpet found at move-out would be caused during the resident’s occupancy, and therefore the resident’s responsibilityShowing proof to the resident at mothe carpet was new or cleaned is not required by law, so Redwood has no obligation to do soThe specifications of the inspection are not required to be listed in the lease, just that an inspection will be performedAs a company, Redwood is able to create certain procedures on how to perform inspectionsAny damage found in these inspections that occur after the resident’s move-out and prior to the new resident’s move-in, is presumed to be the resident’s responsibilityIt is completely acceptable for Redwood to perform their black light inspection procedure after the resident’s walk through with the Service TechnicianIt is also completely acceptable to charge back any damages found in the black light inspectionOn 5/12/16, a move-out statement was mailed by regular post to the resident provided forwarding address ( [redacted] , OH), which is within days of the resident’s move-out dateCourts find it completely acceptable to send statements via regular mail, though it’s unfortunate the post office has not been able to deliver it to the residentCertified mail, or other types of delivery services, are not necessary to fulfill the statute requirementsAs indicated in the resident’s complaint, the resident was provided a copy of the invoice dated 3/17/as proof the carpet and pad was brand new when the resident moved into the apartment home, with a note for the resident indicating their modateOther information on the invoice, such as pricing, did not pertain to the residentThe resident was also provided with the black light photographs showing bright yellow stainsPer Redwood’s standard procedure, each photo was labeled with the resident’s last name, the apartment number, move-out date and the room in which the stain was foundSuch labeling is completely acceptable in a Court of LawThe carpet proration worksheet provided to the resident was used to determine how much to charge back to the resident based on a year carpet lifeIt was created recently after the resident’s move-out with an invoice priceThe 2/28/date was the date the carpet was last replaced, which was the work performed on the invoice dated 3/17/There is another carpet invoice dated 5/3/16, which is after the resident’s move-out and prior to the new resident’s move-inThe cost on this invoice was $760.78, which is indicated on the worksheet the resident was providedSince the resident had used the carpet during their occupancy from 4/21/15-4/22/16, the carpet should have had more years of useThe worksheet shows exactly how the amount charged to the resident was calculated, which ended up being $Charging carpet replacement based on a year proration life is completely acceptable in a Court of LawThe resident had a security deposit of $500, and after deducting the security deposit from the carpet replacement cost, the resident owes Redwood $Redwood has made efforts to speak with the resident via phone; however, the resident has only responded in emailRedwood has previously offered to the resident a split of the amount owed, so the resident would only owe Redwood $Redwood is willing to extend the same offer should the resident confirm through the Revdex.com this is acceptablePayment can be sent to: Redwood Living, IncATTN: Collections Department Commerce Park, Suite Beachwood, OH If resident does not agree to the terms, Redwood will pursue collection efforts for the full amount owed as Redwood has met all of their legal obligations, and has in their possession proof of the damages charges against the resident’s security depositThank you and have a wonderful day, Jennifer C [redacted] Policy and Projects Manager Redwood Living, IncCommerce Park Road, Suite Beachwood, Ohio Fax: Cell: [redacted] JC [redacted] @byRedwood.com www.byRedwood.com

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