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REE-Construction Reviews (3)

List beginning with paragraph 2: Item 1:   Waste is not a disposal item. The calculation used in the estimating/pricing database for the purchase of materials (which were made) includes what is commonly called a waste factor which is included because of the fact the floor material is not expected to fit exactly to the floor measurement. The material was ordered and delivered to the site. It appears that Ms. [redacted] does not, and probably would not be expected to, understand the terms used in the industry to describe line items.   Item 2: The final invoice was based on completed items as included in estimate # 7473-[redacted]-S-A1. This There are 11 items included, none of which include mold work. This reference appears to be from a previously approved and undisputed invoice for estimate #7473-[redacted]-M-R-2. First of all, this was approved by her insurer and we believe she was reimbursed by her carrier for the work listed. For her to request credit for work completed would appear to constitute and effort to gain undue enrichment. Secondly, this work was completed. Please note that the items listed in the estimate are taken from an insurance coding and pricing database. It may not always accurately describe the work completed. Our contract (as well as various opening statements) include language that says: “To meet your insurer's requirements, the scope of work presented here and any descriptions of individual items are generally produced using computerized estimating software and databases containing approximated pricing information and generalized work specifications. Due to this standardized formatting, the computer generated descriptions of work to be performed may be imprecise. We make efforts to add language to clarify vagaries inherent in this system as we deem appropriate. Any requirement for additional clarification of descriptions, specifications, allowances or other perceived inadequacies of the scope should be brought to our attention to allow us to provide additional clarification if and as they arise.” Following initial HEPA vacuuming of the surfaces, they were treated with an oxidizing agent rather than abrasion (sanding) to remove staining.   Paragraph 4: We believe Ms. [redacted] has incorrectly interpreted her invoice, was reimbursed by her insurer as a part of the claim total developed as a part of our work product and continue to dispute her calculations as inaccurate.   Paragraph 5: We believe that any additional materials at the job site, stocked in anticipation of the requirements of the project were paid for by and with the full knowledge of her insurer. The materials belong to Ms [redacted] and if she wants to contact her insurer to ask them to retrieve the items, she is free to do so. We lay no claim on the materials.   We believe the amounts invoiced are correct. In the interest of settling this matter we will discount the final amount outstanding by $100,0 if paid in full within 10 days. After that time, we will continue to seek collection of the full amount outstanding.

Complaint: [redacted]I reject the latest response from Ree-Construction. I recently received an invoice from Ree-Construction and was disappointed to see that I was significantly over charged for the work completed as well as the materials purchased.Items listed on the invoice that were not completed include:1)   15% waste added for Vinyl floor covering (Ree-Construction did not remove the previous flooring, therefore, waste should not be added to the invoice)2)   Sand exposed framing in kitchen – for removal of mold stainingMy total bill from Ree-Construction was $5684.56.When I re-calculated the completed items on the invoice using the prices listed on Ree-Construction’s initial quote, the price of flooring, and the work performed, there was a difference of $1410.68.In addition, there are 5 extra rolls of underlayment left over after the flooring was installed by a different agency. As is customary to pay only for the materials used in a project, I would like to be credited for the 5 unused rolls, which totals $225. Ree-Construction is welcome to pick up the material and return it for a credit.Due to the severe inconvenience that Ree-Construction has caused me, the complete lack of respect towards my time and home, as well as the significantly inflated invoice, I am not willing to pay $5684.56.  I am willing to pay $3250 for the work completed as well as the materials purchased. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I reject the business response submitted by Mr. R[redacted]. I do, however, accept the resignation of Ree-Construction from the project and will be hiring a more competent agency to complete my home remediation project.  In the correspondence submitted by Mr. R[redacted] there were many statements made that were not true. First of all, the timeline described by Mr. R[redacted] was completely inaccurate. Mr. R[redacted] describes multiple times where the project was started and stopped due to new discoveries made on the condition of the house.On March 28th the entire scope of the project had been determined. On this day, it was discovered that there was mold where water damage occurred in the kitchen and that a small portion of the subfloors were damaged due to water. At that point the project was stopped until mold testing and remediation could occur. On April 19th positive mold results were received and the project could be restarted beginning with mold re-mediation. On April 25th, a specialized roofing company had installed a new roof insuring that there would be no leaking and remediation inside the house could continue. When the project was restarted on May 1st, Robert had verbalized to me that the project would take a week and a half to complete. He stated that the finish date for the project would be on May 10th. From May 2nd to May 9th, one or sometimes two workers would work on my house for an hour or two per day causing the project to move very slowly. As the project slowly moved forward, there were multiple occasions were Robert did not show up to work on/oversee the project as promised. There were a couple full days where my house was not worked on at all even though Robert had stated the day before that he and a complete crew of workers would be around working on the project. After multiple unsuccessful attempts to reach Robert via text message and calls to discus the slow rate of the project I contacted Mr. R[redacted]. On May 9th (one day before stated completion date of the project) I attempted to contact Mr. R[redacted] via phone and email to explain my dismay with the slow pace of the project. My intention in contacting Mr. R[redacted] was to speed up the project and insure a timely manner of project completion. Instead of receiving any assistance from Mr. R[redacted], he told me that his contractors were very busy and that he would make a few phone calls regarding my project and get back to me in an hour or two. After a full day of not hearing back from Mr. R[redacted] or my contractor, I took the next appropriate step of reporting the poor business manner to the Revdex.com (Revdex.com). In Mr. R[redacted]’s correspondence through the Revdex.com, he stated that the damaged subfloors were so severe that structural reframing or possibly engineering would be required before laying the new flooring. I don’t believe this to be true. This was the first I heard that Ree-Construction would not be able to remediate the sub floor damage. Robert had never stated that he would not be able to lay the flooring. In fact, Ree-Construction purchased the flooring that was to be installed, not me as stated by Mr. R[redacted]. If Ree-Construction had prior concerns about the condition of the subfloors being “so” severe that they were unable to be remediated, why would Ree-Construction purchase and deliver the new flooring that was to be installed? Robert purchased the flooring on April 26th, a full month after determining the entire scope of the project including the damage to the sub floors.  In Mr. R[redacted]’s response, he stated that all outstanding issues other than the floor installation had been completed. This is also not true. As outlined in the bid generated by Robert in March, the 2nd bedroom was to be repainted and the window framing in the kitchen was to be replaced and painted. Neither of these items were completed. As verbal contracts in Idaho are binding, it is obvious that the contract between Ree-Construction and me has been broken. Ree-Construction did not complete the agreed upon project in the timeline verbalized by Robert with the completion date of May 10th.As a costumer of Ree-Construction, I have been significantly inconvenienced by the company’s overcommitted schedule and lack of communication. I have been living in a house that has been partially torn up since March 28th. I have also spent a significant amount of time and money boarding my dog so that she wouldn’t be around when the workers were, only to find out that my house was not actually worked on when stated that it would be. In Mr. R[redacted]’s response he stated that he would be billing me for all work completed. Based on the breach of contract and significant inconvenience that the company has caused me, I am willing to pay for all materials used and purchased for the project. I will not be paying for any of the labor provided. I am completely disappointed with the performance and communication of Ree-Construction. It is blatantly obvious that this company has committed to many more projects than they are able to complete. Ultimately, it is the customer’s of Ree-Construction who suffer. As a consumer and member of the Treasure Valley community, I feel that it is my duty to share with others the experience I have had with Ree-Construction. Although Mr. R[redacted] is not able to change my experiences thus far with his company, I would hope that he would want to end our customer to company relationship as pleasant as possible. When this interaction has been completed I will be submitting an accurate Google review of Ree-Construction. I am contemplating reporting Mr. R[redacted] and his poor business manner to the Bureau of Occupational Licensure as well, however, I am willing to give him one last chance to redeem himself and his company.    
Sincerely,
[redacted]

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Address: 720 N Main St Ste A, Bellevue, Idaho, United States, 83313-5081

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