Initial Business Response / [redacted] (1000, 5, 2013/12/23) */ Mr [redacted] - I just found out that you in fact did put a stop your CC and when you did that it alerted everyone that your transportations charges were not paid which in turn stops all claims processes regardless of how much you may have coming or the cost of repairsIt's like an insurance premium if you did not pay the premium and in your case your premium was part of the transportation charges how can you expect the insurance co to pay, anyway to make a long story short your stop on your CC was reversed and paid to us back on 12/and that was the right thing that your CC provider did as you signed off that you can stop your transportation charges for a shipment being late or damaged So [redacted] please go ahead and expedite this gentleman's claim so we can ALL do the right thing Mr [redacted] again I apologize and I wish you and your Family Happy Holidays Final Consumer Response / [redacted] (4200, 11, 2014/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We look forward to the remaining bike repairs and solution to the $17,in damaged furniture outstanding Final Business Response / [redacted] (4000, 9, 2013/12/30) */ Mr [redacted] 's claim is being assigned to another repair service and he is in agreement with that in the interim he has been reimbursed for some repairs to his bikes so as far as I know the claim is being handled unfortunately it takes time Consumer Response / [redacted] (3000, 17, 2014/02/17) */ to me [redacted] The claim has still not been settled and we are now well past the periodPlease reopen my complaint and let me know when you have done so Regards, [redacted] Business Response / [redacted] (4000, 20, 2014/02/18) */ Mr [redacted] 's claim is in the process of being settled Via [redacted] as it was a interstate relocation.Some of the delay in resolving this was caused by the extent of the claim,and also by some things that Mr [redacted] did that delayed the process.For instance he stopped payment on his transportation charges which included is valuation coverage which was eventually reversed but caused a delay.He also did not find favor with the first adjuster/repair service and another had to assigned and has been.It is now on its way to be settled he also has been informed he can elect to go to arbitration should he feel the need to do so Consumer Response / [redacted] (4200, 22, 2014/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Reebie is very clever in their attempt to cover up and tell half truths to the Revdex.comIt is correct that I was forced to stop payment on the shipment with my credit card after Reebie would not respond to resolving my claimReebie did not respond for several weeks for how the claim would be processedAfter a lack of response I put a hold on my credit cardOnce Reebie responded, the delay was averted and the payment processedThe delay was less than hoursI would question Reebie where the other 15+ weeks of time delay came fromThese delays were all borne by Reebie and its agent [redacted] stalling and trying to delay paying for the damages they caused Reebie's claim that I did not favour the first adjuster is not accurateReebie's first adjuster refused to process the claim and this is why the repairs did not continueI had no choice in that matterI was told by Reebie a second adjuster would come outThe delay in regards to the adjuster occurred because Reebie insisted that the second adjuster would accept the first adjusters quoteAfter weeks of delay, the second adjuster refused to accept the first adjuster's quote so everything needed to be looked at againThis could have been resolved in January, but [redacted] and [redacted] Allen did everything in their power to delay the claim [redacted] president of Reebie threw up his hands several weeks ago (cause of further delay) and stated he would no longer process the claim and stated I needed to contact [redacted] directlyI spoke with [redacted] the head of [redacted] and we have been working through the claim the last few weeks The claim is STILL not settled thoughI have not received a check for the cash out items, and only three items of over a dozen have been repairedI am told it will be at least three weeks to repair my dresser, night stand and kitchen tableThe coffee table will not be repaired for weeksThe credenza, stainless steel table, lamp, bikes, desk and filing cabinet have not been reordered because Reebie is still delaying in sending a check to purchase those itemsOnce the check is received there is a week lead time to order the credenza Please let me know if you would like a full record of emails in that illustrate Reebie's continued negligence To date, Reebie have repaired less than $1,of the $21,+ in damaged itemsReebie has stalled and the only reason the claim is started to be processed is that [redacted] had to take over and sort out [redacted] ***'s messI had to contact [redacted] 's CEO to put pressure on [redacted] because Reebie were so negligentWe are still awaiting resolution from [redacted] Every item that Reebie claimed was not damaged and they were not paying out for damages has been reversed by [redacted] Reebie claimed despite photographic evidence that they did not damage any of the expensive furniture items or bicyclesAfter review by [redacted] , [redacted] of [redacted] agreed that Reebie were wrongIt was acknowledged by [redacted] that their agent Reebie was negligent and all items have been agreed to be paid out [redacted] ***, president of Reebie [redacted] is a crookHe should be ashamedPlease remove [redacted] 's A+ rating as the actions displayed by [redacted] and his team are reprehensible and clearly not the model of fair and honest business practiceIt is only after weeks and having to go to the CEO of [redacted] , that this claim has started to process
Initial Business Response / [redacted] (1000, 5, 2013/12/23) */ Mr [redacted] - I just found out that you in fact did put a stop your CC and when you did that it alerted everyone that your transportations charges were not paid which in turn stops all claims processes regardless of how much you may have coming or the cost of repairsIt's like an insurance premium if you did not pay the premium and in your case your premium was part of the transportation charges how can you expect the insurance co to pay, anyway to make a long story short your stop on your CC was reversed and paid to us back on 12/and that was the right thing that your CC provider did as you signed off that you can stop your transportation charges for a shipment being late or damaged So [redacted] please go ahead and expedite this gentleman's claim so we can ALL do the right thing Mr [redacted] again I apologize and I wish you and your Family Happy Holidays Final Consumer Response / [redacted] (4200, 11, 2014/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We look forward to the remaining bike repairs and solution to the $17,in damaged furniture outstanding Final Business Response / [redacted] (4000, 9, 2013/12/30) */ Mr [redacted] 's claim is being assigned to another repair service and he is in agreement with that in the interim he has been reimbursed for some repairs to his bikes so as far as I know the claim is being handled unfortunately it takes time Consumer Response / [redacted] (3000, 17, 2014/02/17) */ to me [redacted] The claim has still not been settled and we are now well past the periodPlease reopen my complaint and let me know when you have done so Regards, [redacted] Business Response / [redacted] (4000, 20, 2014/02/18) */ Mr [redacted] 's claim is in the process of being settled Via [redacted] as it was a interstate relocation.Some of the delay in resolving this was caused by the extent of the claim,and also by some things that Mr [redacted] did that delayed the process.For instance he stopped payment on his transportation charges which included is valuation coverage which was eventually reversed but caused a delay.He also did not find favor with the first adjuster/repair service and another had to assigned and has been.It is now on its way to be settled he also has been informed he can elect to go to arbitration should he feel the need to do so Consumer Response / [redacted] (4200, 22, 2014/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Reebie is very clever in their attempt to cover up and tell half truths to the Revdex.comIt is correct that I was forced to stop payment on the shipment with my credit card after Reebie would not respond to resolving my claimReebie did not respond for several weeks for how the claim would be processedAfter a lack of response I put a hold on my credit cardOnce Reebie responded, the delay was averted and the payment processedThe delay was less than hoursI would question Reebie where the other 15+ weeks of time delay came fromThese delays were all borne by Reebie and its agent [redacted] stalling and trying to delay paying for the damages they caused Reebie's claim that I did not favour the first adjuster is not accurateReebie's first adjuster refused to process the claim and this is why the repairs did not continueI had no choice in that matterI was told by Reebie a second adjuster would come outThe delay in regards to the adjuster occurred because Reebie insisted that the second adjuster would accept the first adjusters quoteAfter weeks of delay, the second adjuster refused to accept the first adjuster's quote so everything needed to be looked at againThis could have been resolved in January, but [redacted] and [redacted] Allen did everything in their power to delay the claim [redacted] president of Reebie threw up his hands several weeks ago (cause of further delay) and stated he would no longer process the claim and stated I needed to contact [redacted] directlyI spoke with [redacted] the head of [redacted] and we have been working through the claim the last few weeks The claim is STILL not settled thoughI have not received a check for the cash out items, and only three items of over a dozen have been repairedI am told it will be at least three weeks to repair my dresser, night stand and kitchen tableThe coffee table will not be repaired for weeksThe credenza, stainless steel table, lamp, bikes, desk and filing cabinet have not been reordered because Reebie is still delaying in sending a check to purchase those itemsOnce the check is received there is a week lead time to order the credenza Please let me know if you would like a full record of emails in that illustrate Reebie's continued negligence To date, Reebie have repaired less than $1,of the $21,+ in damaged itemsReebie has stalled and the only reason the claim is started to be processed is that [redacted] had to take over and sort out [redacted] ***'s messI had to contact [redacted] 's CEO to put pressure on [redacted] because Reebie were so negligentWe are still awaiting resolution from [redacted] Every item that Reebie claimed was not damaged and they were not paying out for damages has been reversed by [redacted] Reebie claimed despite photographic evidence that they did not damage any of the expensive furniture items or bicyclesAfter review by [redacted] , [redacted] of [redacted] agreed that Reebie were wrongIt was acknowledged by [redacted] that their agent Reebie was negligent and all items have been agreed to be paid out [redacted] ***, president of Reebie [redacted] is a crookHe should be ashamedPlease remove [redacted] 's A+ rating as the actions displayed by [redacted] and his team are reprehensible and clearly not the model of fair and honest business practiceIt is only after weeks and having to go to the CEO of [redacted] , that this claim has started to process