Initial Business Response /* (1000, 5, 2013/12/23) */
Mr. [redacted] - I just found out that you in fact did put a stop your CC and when you did that it alerted everyone that your transportations charges were not paid which in turn stops all claims processes regardless of how much you may have...
coming or the cost of repairs. It's like an insurance premium if you did not pay the premium and in your case your premium was part of the transportation charges how can you expect the insurance co to pay, anyway to make a long story short your stop on your CC was reversed and paid to us back on 12/10 and that was the right thing that your CC provider did as you signed off that you can stop your transportation charges for a shipment being late or damaged.
So [redacted] please go ahead and expedite this gentleman's claim so we can ALL do the right thing.
Mr. [redacted] again I apologize and I wish you and your Family Happy Holidays
Final Consumer Response /* (4200, 11, 2014/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We look forward to the remaining bike repairs and solution to the $17,000 in damaged furniture outstanding.
Final Business Response /* (4000, 9, 2013/12/30) */
Mr [redacted]'s claim is being assigned to another repair service and he is in agreement with that in the interim he has been reimbursed for some repairs to his bikes so as far as I know the claim is being handled unfortunately it takes time
Consumer Response /* (3000, 17, 2014/02/17) */
to me
[redacted]
The claim has still not been settled and we are now well past the 90 period. Please reopen my complaint and let me know when you have done so.
Regards,
[redacted]
Business Response /* (4000, 20, 2014/02/18) */
Mr [redacted]'s claim is in the process of being settled Via [redacted] as it was a interstate relocation.Some of the delay in resolving this was caused by the extent of the claim,and also by some things that Mr [redacted] did that delayed the process.For instance he stopped payment on his transportation charges which included is valuation coverage which was eventually reversed but caused a delay.He also did not find favor with the first adjuster/repair service and another had to assigned and has been.It is now on its way to be settled he also has been informed he can elect to go to arbitration should he feel the need to do so
Consumer Response /* (4200, 22, 2014/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reebie is very clever in their attempt to cover up and tell half truths to the Revdex.com. It is correct that I was forced to stop payment on the shipment with my credit card after Reebie would not respond to resolving my claim. Reebie did not respond for several weeks for how the claim would be processed. After a lack of response I put a hold on my credit card. Once Reebie responded, the delay was averted and the payment processed. The delay was less than 24 hours. I would question Reebie where the other 15+ weeks of time delay came from. These delays were all borne by Reebie and its agent [redacted] stalling and trying to delay paying for the damages they caused.
Reebie's claim that I did not favour the first adjuster is not accurate. Reebie's first adjuster refused to process the claim and this is why the repairs did not continue. I had no choice in that matter. I was told by Reebie a second adjuster would come out. The delay in regards to the adjuster occurred because Reebie insisted that the second adjuster would accept the first adjusters quote. After weeks of delay, the second adjuster refused to accept the first adjuster's quote so everything needed to be looked at again. This could have been resolved in January, but [redacted] and [redacted] Allen did everything in their power to delay the claim.
[redacted] president of Reebie threw up his hands several weeks ago (cause of further delay) and stated he would no longer process the claim and stated I needed to contact [redacted] directly. I spoke with [redacted] the head of [redacted] and we have been working through the claim the last few weeks.
The claim is STILL not settled though. I have not received a check for the cash out items, and only three items of over a dozen have been repaired. I am told it will be at least three weeks to repair my dresser, night stand and kitchen table. The coffee table will not be repaired for 6 weeks. The credenza, stainless steel table, lamp, bikes, desk and filing cabinet have not been reordered because Reebie is still delaying in sending a check to purchase those items. Once the check is received there is a 12 week lead time to order the credenza.
Please let me know if you would like a full record of emails in that illustrate Reebie's continued negligence.
To date, Reebie have repaired less than $1,000 of the $21,000 + in damaged items. Reebie has stalled and the only reason the claim is started to be processed is that [redacted] had to take over and sort out [redacted]'s mess. I had to contact [redacted]'s CEO to put pressure on [redacted] because Reebie were so negligent. We are still awaiting resolution from [redacted].
Every item that Reebie claimed was not damaged and they were not paying out for damages has been reversed by [redacted]. Reebie claimed despite photographic evidence that they did not damage any of the expensive furniture items or bicycles. After review by [redacted], [redacted] of [redacted] agreed that Reebie were wrong. It was acknowledged by [redacted] that their agent Reebie was negligent and all items have been agreed to be paid out.
[redacted], president of Reebie [redacted] is a crook. He should be ashamed. Please remove [redacted]'s A+ rating as the actions displayed by [redacted] and his team are reprehensible and clearly not the model of fair and honest business practice. It is only after 16 weeks and having to go to the CEO of [redacted], that this claim has started to process.
Initial Business Response /* (1000, 5, 2013/12/23) */
Mr. [redacted] - I just found out that you in fact did put a stop your CC and when you did that it alerted everyone that your transportations charges were not paid which in turn stops all claims processes regardless of how much you may have...
coming or the cost of repairs. It's like an insurance premium if you did not pay the premium and in your case your premium was part of the transportation charges how can you expect the insurance co to pay, anyway to make a long story short your stop on your CC was reversed and paid to us back on 12/10 and that was the right thing that your CC provider did as you signed off that you can stop your transportation charges for a shipment being late or damaged.
So [redacted] please go ahead and expedite this gentleman's claim so we can ALL do the right thing.
Mr. [redacted] again I apologize and I wish you and your Family Happy Holidays
Final Consumer Response /* (4200, 11, 2014/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We look forward to the remaining bike repairs and solution to the $17,000 in damaged furniture outstanding.
Final Business Response /* (4000, 9, 2013/12/30) */
Mr [redacted]'s claim is being assigned to another repair service and he is in agreement with that in the interim he has been reimbursed for some repairs to his bikes so as far as I know the claim is being handled unfortunately it takes time
Consumer Response /* (3000, 17, 2014/02/17) */
to me
[redacted]
The claim has still not been settled and we are now well past the 90 period. Please reopen my complaint and let me know when you have done so.
Regards,
[redacted]
Business Response /* (4000, 20, 2014/02/18) */
Mr [redacted]'s claim is in the process of being settled Via [redacted] as it was a interstate relocation.Some of the delay in resolving this was caused by the extent of the claim,and also by some things that Mr [redacted] did that delayed the process.For instance he stopped payment on his transportation charges which included is valuation coverage which was eventually reversed but caused a delay.He also did not find favor with the first adjuster/repair service and another had to assigned and has been.It is now on its way to be settled he also has been informed he can elect to go to arbitration should he feel the need to do so
Consumer Response /* (4200, 22, 2014/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reebie is very clever in their attempt to cover up and tell half truths to the Revdex.com. It is correct that I was forced to stop payment on the shipment with my credit card after Reebie would not respond to resolving my claim. Reebie did not respond for several weeks for how the claim would be processed. After a lack of response I put a hold on my credit card. Once Reebie responded, the delay was averted and the payment processed. The delay was less than 24 hours. I would question Reebie where the other 15+ weeks of time delay came from. These delays were all borne by Reebie and its agent [redacted] stalling and trying to delay paying for the damages they caused.
Reebie's claim that I did not favour the first adjuster is not accurate. Reebie's first adjuster refused to process the claim and this is why the repairs did not continue. I had no choice in that matter. I was told by Reebie a second adjuster would come out. The delay in regards to the adjuster occurred because Reebie insisted that the second adjuster would accept the first adjusters quote. After weeks of delay, the second adjuster refused to accept the first adjuster's quote so everything needed to be looked at again. This could have been resolved in January, but [redacted] and [redacted] Allen did everything in their power to delay the claim.
[redacted] president of Reebie threw up his hands several weeks ago (cause of further delay) and stated he would no longer process the claim and stated I needed to contact [redacted] directly. I spoke with [redacted] the head of [redacted] and we have been working through the claim the last few weeks.
The claim is STILL not settled though. I have not received a check for the cash out items, and only three items of over a dozen have been repaired. I am told it will be at least three weeks to repair my dresser, night stand and kitchen table. The coffee table will not be repaired for 6 weeks. The credenza, stainless steel table, lamp, bikes, desk and filing cabinet have not been reordered because Reebie is still delaying in sending a check to purchase those items. Once the check is received there is a 12 week lead time to order the credenza.
Please let me know if you would like a full record of emails in that illustrate Reebie's continued negligence.
To date, Reebie have repaired less than $1,000 of the $21,000 + in damaged items. Reebie has stalled and the only reason the claim is started to be processed is that [redacted] had to take over and sort out [redacted]'s mess. I had to contact [redacted]'s CEO to put pressure on [redacted] because Reebie were so negligent. We are still awaiting resolution from [redacted].
Every item that Reebie claimed was not damaged and they were not paying out for damages has been reversed by [redacted]. Reebie claimed despite photographic evidence that they did not damage any of the expensive furniture items or bicycles. After review by [redacted], [redacted] of [redacted] agreed that Reebie were wrong. It was acknowledged by [redacted] that their agent Reebie was negligent and all items have been agreed to be paid out.
[redacted], president of Reebie [redacted] is a crook. He should be ashamed. Please remove [redacted]'s A+ rating as the actions displayed by [redacted] and his team are reprehensible and clearly not the model of fair and honest business practice. It is only after 16 weeks and having to go to the CEO of [redacted], that this claim has started to process.