Hi [redacted] , Hope your day is going wellI would like to apologize for the inconvenience and issues with your custom orderI would also like to apologize for your interaction with customer serviceWe will identify the agents involved and coach them accordingly We proceeded with the refund on Nov 2nd and the funds should have returned to your account I hope this hasn’t ruined your experience with Reebok and I hope you shop with us in the futureTo stay in your good graces we will also provide you with a promo code for a free pair of custom shoesOnce you have created yourself a new pair feel free to apply the code at checkout Enjoy the rest of your dayPromo Code: [redacted] Sincerely, Customer Care
Good Morning [redacted] , I completely understand your frustration and as a consumer myself I would like to know that my information is safeAs stated in our previous message the problem was traced back our shipper and will be fixedI can assure you that your information is 100% safeAs a gesture of goodwill and hopes that we stay in your good graces we will mail you $gift card that you will be able to use on Reebok.com our one of our retail locationsEnjoy the rest of your day.Sincerely, Customer Care
Hi [redacted] , Hope your day is going wellI would like to apologize for the inconvenience and issues with your custom orderI would also like to apologize for your interaction with customer serviceWe will identify the agents involved and coach them accordingly We have proceeded with the refund and the funds should return to your account within 3-business days I hope this hasn’t ruined your experience with Reebok and I hope you shop with us in the futureTo stay in your good graces we will also provide you with a promo code for a free pair of custom shoesOnce you have created yourself a new pair feel free to apply the code at checkout Enjoy the rest of your dayPromo Code: [redacted] Sincerely, Customer Care
Hello [redacted] , Hope you’re having a good weekMy apologies for all the confusion and miscommunication with our customer service teamWe will identify the agents involved and coach them on proper procedures and processesWe have proceeded to credit you the $It should go back into your account within 3-business daysOnce again, I apologize for any inconvenienceEnjoy your weekend and have a Happy Holiday Thank You
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] Thank you very much this is what I was trying to do without filing a complaint
Hi [redacted] , Hope your day is going wellMy sincerest apologies in regards to the delay in your gift card orderThe gift card team ran out of inventory in that particular design thus causing your card to be placed in a backorder hold until inventory was availableWe have proceeded to cancel the order and refund you for your entire purchaseOnce again I sincerely apologies for the inconvenience and would hope you shop with us in the futureEnjoy the rest of your daySincerely, Customer Care
Hi [redacted] , Hope your day is going wellI would like to apologize for the experience with customer service as well as the inconvenience pertaining to issues with your custom orderWe have proceeded with the refund and the funds should return to your account within 3-business days I hope this hasn’t ruined your experience with Reebok and I hope you shop with us in the future Enjoy the rest of your day Sincerely, Customer Care
I accidently said I did not accept the response because I did not see the yes we will send a $gift cardCan you please change my response from do not accept to accept and ask them to mail it to the home address [redacted] *** CA
Hello Mr and Mrs [redacted] ,Thank you for reaching out and my apologies for the inconvenienceWe forwarded this information to the district manager of that particular store so they can contact youIn the interim we will mail you a $Reebok gift card for the inconvenience since you did not receive your discount at checkoutEnjoy the rest of your daySincerely, Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was out of town when the response was sent to me and was not able to send a response to ReebokI would like to receive the gift card via email Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]
Hi [redacted] , Hope your day is going wellI would like to apologize for the inconvenience and issues with your custom orderI would also like to apologize for your interaction with customer serviceWe will identify the agents involved and coach them accordingly We proceeded with the refund on Nov 2nd and the funds should have returned to your account I hope this hasn’t ruined your experience with Reebok and I hope you shop with us in the futureTo stay in your good graces we will also provide you with a promo code for a free pair of custom shoesOnce you have created yourself a new pair feel free to apply the code at checkout Enjoy the rest of your dayPromo Code: [redacted] Sincerely, Customer Care
Good Morning [redacted] , I completely understand your frustration and as a consumer myself I would like to know that my information is safeAs stated in our previous message the problem was traced back our shipper and will be fixedI can assure you that your information is 100% safeAs a gesture of goodwill and hopes that we stay in your good graces we will mail you $gift card that you will be able to use on Reebok.com our one of our retail locationsEnjoy the rest of your day.Sincerely, Customer Care
Hi [redacted] , Hope your day is going wellI would like to apologize for the inconvenience and issues with your custom orderI would also like to apologize for your interaction with customer serviceWe will identify the agents involved and coach them accordingly We have proceeded with the refund and the funds should return to your account within 3-business days I hope this hasn’t ruined your experience with Reebok and I hope you shop with us in the futureTo stay in your good graces we will also provide you with a promo code for a free pair of custom shoesOnce you have created yourself a new pair feel free to apply the code at checkout Enjoy the rest of your dayPromo Code: [redacted] Sincerely, Customer Care
Hello [redacted] , Hope you’re having a good weekMy apologies for all the confusion and miscommunication with our customer service teamWe will identify the agents involved and coach them on proper procedures and processesWe have proceeded to credit you the $It should go back into your account within 3-business daysOnce again, I apologize for any inconvenienceEnjoy your weekend and have a Happy Holiday Thank You
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] Thank you very much this is what I was trying to do without filing a complaint
Hi [redacted] , Hope your day is going wellMy sincerest apologies in regards to the delay in your gift card orderThe gift card team ran out of inventory in that particular design thus causing your card to be placed in a backorder hold until inventory was availableWe have proceeded to cancel the order and refund you for your entire purchaseOnce again I sincerely apologies for the inconvenience and would hope you shop with us in the futureEnjoy the rest of your daySincerely, Customer Care
Hi [redacted] , Hope your day is going wellI would like to apologize for the experience with customer service as well as the inconvenience pertaining to issues with your custom orderWe have proceeded with the refund and the funds should return to your account within 3-business days I hope this hasn’t ruined your experience with Reebok and I hope you shop with us in the future Enjoy the rest of your day Sincerely, Customer Care
I accidently said I did not accept the response because I did not see the yes we will send a $gift cardCan you please change my response from do not accept to accept and ask them to mail it to the home address [redacted] *** CA
Hello Mr and Mrs [redacted] ,Thank you for reaching out and my apologies for the inconvenienceWe forwarded this information to the district manager of that particular store so they can contact youIn the interim we will mail you a $Reebok gift card for the inconvenience since you did not receive your discount at checkoutEnjoy the rest of your daySincerely, Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was out of town when the response was sent to me and was not able to send a response to ReebokI would like to receive the gift card via email Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]