You waited FIVE months after the purchase date to file a complaint. To make you happy I have offered you to pay less than half the cost of the setting AND I will pay the labor out of pocket. You can bring the ring with the original receipt and I will stand by what I have offered you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The reason the ring wasn't brought back to the jeweler was because he said it was final sale but after people around us started to agree that any business man stand by his product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There are several discrepancies here that I will further address. On the day I had requested the battery change and after receiving the watch once again that day I was not told that a piece was missing (simply that the watch wouldn't turn on). I assumed it was an issue with the battery placement or he had made a simple error (nothing egregious such as loosing a vital component). I went to Tourneau later that day. Tourneau informed me that a vital piece of my watch (a digital chip responsible for movement) is missing.Likewise, I was told at Tourneau that it is necessary to remove the digital chip in order to change the battery. I then returned to Shah's jewelry store and spoke to the Employee who then offered to have the watch sent in to his office— after loosing such a vital piece I couldn't' simply trust this establishment with my watch out of fear that more pieces would "disappear." So I refused and asked for reimbursement for whatever costs that would be incurred in replacing the missing part through an official Tissot dealer/Vendor. He continued to refuse so I spoke with the owner Shah. I was told to meet him at his main location (which I did). But, before leaving I also consulted another Jewelry store that works directly with Tissot. They also concurred and stated that the digital piece within that watch must be removed in order to change the battery. I stated this to Shah twice who simply ignored my statements and continued to assert it was unnecessary to remove the digital piece. It is tenuous for Shah to assert that his employee's 20 years of experience bar his employee from making mistakes. This defense for his employee falls apart because the employee stated multiple times on both visits to the store that he had never worked with a time piece such as my watch and he was ultimately unsure as to why the watch was not turning on in the first place (unbeknownst to him it was because he had forgot to reinstall a vital component). A mistake is not only feasible, but the only way to account for the missing piece since the watch had not been operating in perfectly good working order before the "low battery" sign had come on the watch resulting in it shutting off. I will continue to assert that Shah's Jewelry is solely liable for the total cost of the replacement* and installment of the digital chip to return the watch into working order. *Cost of replacement through a certified Tissot dealership/Entity
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However since the "5 months" that I waited to get back to the jeweler I lost my grandfather and grandmother and future mother in law. I was a little busy grieving and making arrangements. If the owner would like to take the ring back and give me a refund that would be much appreciated. I really do not want the ring fixed, I would just like a return.
Sincerely,
[redacted]
As I have stated in the previous response, the watch was given back to the customer the same way it was received. All he asked was to change the battery and nothing more. If the "digital chip" was there to begin with then putting a new battery would clearly make the watch work. I believe all my employees are honest and courteous to all customers and I understand that they are capable of making a mistake. They all have made mistakes before and have been honest and straight about it. If this was my employees fault, I would have gladly pay for any damages that he would have made. But he has assured me that he gave the watch back to the customer the SAME EXACT way that it was received.
The ring was purchased in April of 2017. Now in September of 2017 the customer comes back with the damaged ring stating that they deserve a full refund. It has been almost 5 months since purchase of the ring and the customer wants me to believe the incident of losing the center Diamond and its...
setting happened only 2 days after purchasing it? That does not even make sense to me as a consumer. If I had purchased any product and it was defective that quickly I would have brought it to the store immediately. This is an ENGAGEMENT ring one of the most important pieces of jewelry that you purchase in your life. The customer states that this happened only two days after but there was no call, complaint or appearance in the store until moths later. You do not just wait until its convenient for you to say its defective months later and demand money back. This was an expensive engagement ring and this incident could not have happened with proper care. However the diamond and the setting is completely off of the ring. This only happens when there is a major force that hits the ring and this is not a result of just normal wear and tear. When the customer and her fiance came in I gave them the option of replacing the diamond which would cost $400 -$700 depending on what carat, cut and clarity they wanted and there would be no labor charges which is about $300-$500 for time and extra gold that is needed to repair the ring just to make them happy. This did not appease them and they demanded the money back which I refused. Of course customer service is paramount to my business which is why I offered to pay the labor out of my pocket. Any other retailer would not even offer to pay the labor after five months of the purchase date and the condition of the ring.
The customer came in Gold bar jewelers for watch battery replacement. There were other repair orders before him and he was told the cost of battery replacement and was told to come back after half hour. When the customer returned he was informed that a new battery did not make the watch turn on and...
there may be an issue with the movement. The watch was closed and it was returned in the same condition it was received. The customer was not charged for the service because the battery was not the problem. He was told that if he wanted to fix the watch, it would have to be left for the watch to get examined as to see why it was not working. The customer declined the offer, took the watch and left. He called and then came the next day and he said that a piece of the watch was removed while it was in our possession for 20 minutes. When he came in the store, I personally opened the watch in front of him to get a better understanding of what he claims was removed. He pointed to a section of the watch where it seems something is missing. I informed him that this piece would not need to be touched or removed in order to replace the watch battery which I demonstrated to him and he agreed. He then claimed that it might have been removed accidentally and forgotten to be put back in. The piece that he claims was lost is very large and it would not be easily lost. It was not present at the time when the watch was opened. If the piece was there to begin with then putting a new battery should have resolved the issue. He stated in his complaint that the watch was working for the past 5 years, however watch batteries do not last more than a maximum of 2 to 3 years. My employee has over 20 years of experience in repairing watch and replacing watch batteries. A mistake like this is not feasible. The watch was given back to the customer the same way that it was received.
You waited FIVE months after the purchase date to file a complaint. To make you happy I have offered you to pay less than half the cost of the setting AND I will pay the labor out of pocket. You can bring the ring with the original receipt and I will stand by what I have offered you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The reason the ring wasn't brought back to the jeweler was because he said it was final sale but after people around us started to agree that any business man stand by his product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There are several discrepancies here that I will further address. On the day I had requested the battery change and after receiving the watch once again that day I was not told that a piece was missing (simply that the watch wouldn't turn on). I assumed it was an issue with the battery placement or he had made a simple error (nothing egregious such as loosing a vital component). I went to Tourneau later that day. Tourneau informed me that a vital piece of my watch (a digital chip responsible for movement) is missing.Likewise, I was told at Tourneau that it is necessary to remove the digital chip in order to change the battery. I then returned to Shah's jewelry store and spoke to the Employee who then offered to have the watch sent in to his office— after loosing such a vital piece I couldn't' simply trust this establishment with my watch out of fear that more pieces would "disappear." So I refused and asked for reimbursement for whatever costs that would be incurred in replacing the missing part through an official Tissot dealer/Vendor. He continued to refuse so I spoke with the owner Shah. I was told to meet him at his main location (which I did). But, before leaving I also consulted another Jewelry store that works directly with Tissot. They also concurred and stated that the digital piece within that watch must be removed in order to change the battery. I stated this to Shah twice who simply ignored my statements and continued to assert it was unnecessary to remove the digital piece. It is tenuous for Shah to assert that his employee's 20 years of experience bar his employee from making mistakes. This defense for his employee falls apart because the employee stated multiple times on both visits to the store that he had never worked with a time piece such as my watch and he was ultimately unsure as to why the watch was not turning on in the first place (unbeknownst to him it was because he had forgot to reinstall a vital component). A mistake is not only feasible, but the only way to account for the missing piece since the watch had not been operating in perfectly good working order before the "low battery" sign had come on the watch resulting in it shutting off. I will continue to assert that Shah's Jewelry is solely liable for the total cost of the replacement* and installment of the digital chip to return the watch into working order. *Cost of replacement through a certified Tissot dealership/Entity
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However since the "5 months" that I waited to get back to the jeweler I lost my grandfather and grandmother and future mother in law. I was a little busy grieving and making arrangements. If the owner would like to take the ring back and give me a refund that would be much appreciated. I really do not want the ring fixed, I would just like a return.
Sincerely,
[redacted]
As I have stated in the previous response, the watch was given back to the customer the same way it was received. All he asked was to change the battery and nothing more. If the "digital chip" was there to begin with then putting a new battery would clearly make the watch work. I believe all my employees are honest and courteous to all customers and I understand that they are capable of making a mistake. They all have made mistakes before and have been honest and straight about it. If this was my employees fault, I would have gladly pay for any damages that he would have made. But he has assured me that he gave the watch back to the customer the SAME EXACT way that it was received.
The ring was purchased in April of 2017. Now in September of 2017 the customer comes back with the damaged ring stating that they deserve a full refund. It has been almost 5 months since purchase of the ring and the customer wants me to believe the incident of losing the center Diamond and its...
setting happened only 2 days after purchasing it? That does not even make sense to me as a consumer. If I had purchased any product and it was defective that quickly I would have brought it to the store immediately. This is an ENGAGEMENT ring one of the most important pieces of jewelry that you purchase in your life. The customer states that this happened only two days after but there was no call, complaint or appearance in the store until moths later. You do not just wait until its convenient for you to say its defective months later and demand money back. This was an expensive engagement ring and this incident could not have happened with proper care. However the diamond and the setting is completely off of the ring. This only happens when there is a major force that hits the ring and this is not a result of just normal wear and tear. When the customer and her fiance came in I gave them the option of replacing the diamond which would cost $400 -$700 depending on what carat, cut and clarity they wanted and there would be no labor charges which is about $300-$500 for time and extra gold that is needed to repair the ring just to make them happy. This did not appease them and they demanded the money back which I refused. Of course customer service is paramount to my business which is why I offered to pay the labor out of my pocket. Any other retailer would not even offer to pay the labor after five months of the purchase date and the condition of the ring.
The customer came in Gold bar jewelers for watch battery replacement. There were other repair orders before him and he was told the cost of battery replacement and was told to come back after half hour. When the customer returned he was informed that a new battery did not make the watch turn on and...
there may be an issue with the movement. The watch was closed and it was returned in the same condition it was received. The customer was not charged for the service because the battery was not the problem. He was told that if he wanted to fix the watch, it would have to be left for the watch to get examined as to see why it was not working. The customer declined the offer, took the watch and left. He called and then came the next day and he said that a piece of the watch was removed while it was in our possession for 20 minutes. When he came in the store, I personally opened the watch in front of him to get a better understanding of what he claims was removed. He pointed to a section of the watch where it seems something is missing. I informed him that this piece would not need to be touched or removed in order to replace the watch battery which I demonstrated to him and he agreed. He then claimed that it might have been removed accidentally and forgotten to be put back in. The piece that he claims was lost is very large and it would not be easily lost. It was not present at the time when the watch was opened. If the piece was there to begin with then putting a new battery should have resolved the issue. He stated in his complaint that the watch was working for the past 5 years, however watch batteries do not last more than a maximum of 2 to 3 years. My employee has over 20 years of experience in repairing watch and replacing watch batteries. A mistake like this is not feasible. The watch was given back to the customer the same way that it was received.