Reed Automotive

In the complaint the customer alleges that we sold her a sick bird and that we have no concern for the health of our birds Bird Fever has been in business for over years and since day 1, we have always put the health and well-being of our birds above all elseWe do this in part by making Bio-Security our top priority All of our birds come with a health guarantee that ensures all birds are healthy and free of all disease We stand behind every bird we sell We have been using the same breeders for over a decadeThe babies are raised in a nursery that is off limits to customersWe have a very strict cleaning protocol for all cages, cups and toysAll adult birds have been viral tested We are inspected annually by Animal Control and have never received a less then an excellent ratingAs to the complaint itself, I want to separate fact from fictionOn 10/12/the customer purchased a cockatiel from Bird Fever and signed a sale contract with our health guarantee It states in paragraph #that she has business days to take the bird to an avian vet for a checkup This exam is required so that a qualified and independent third party can agree that the bird is healthyIf the bird is not taken for this exam then the health guarantee is voidIf her bird was sick when we sold it to her, this exam would have shown it I have no knowledge whether the customer took the bird for a baby bird examThe customer alleges that her bird died from PDD, a disease it contracted while at Bird Fever PDD is 100% fatal in baby birdsIf her bird had PDD at Bird Fever it would have died at the storeIf her bird truly died of PDD, it was infected after it left Bird Fever3.The customer states that the bird died on 3/8/15, but we were not contacted about the bird until 6/10/when she posted on our Bird Fever Facebook page For three months the customer never contacted Bird Fever either by phone, email or in person If she was really interested in resolving this matter, she would have contacted us directly in a timely manner She states in her complaint that she merely asked questions on our Facebook page The truth is the post was accusatory at best and slander at worst Given the situation of not knowing where this came from, we deleted post and after finding several other posts in other locations we banned her from the page Once again this attack was the first time hearing from this customer In summary, Bird Fever is truly sorry for the loss of the baby birdIf the customer had come to us right away with her situation, we would have replaced the bird as a gesture of good willWe would NOT have paid for the vet billsWe can only guarantee the health of the bird before it leaves the store, not the longevity of the birds lifeConsidering the facts that the customer never contacted us, and has not provided any medical evidence that the bird's death was directly related to Bird Fever, or that she has trashed Bird Fever on several review sites (i.eGoogle and Yelp), I find little hope of a happy resolution for all parties Respectfully, Mark [redacted] General Manager Bird Fever 317-845-

In the complaint the customer alleges that we sold her a sick bird and that we have no concern for the health of our birds.   Bird Fever has been in business for over 18...

years and since day 1, we have always put the health and well-being of our birds above all else. We do this in part by making Bio-Security our top priority.  All of our birds come with a health guarantee that ensures all birds are healthy and free of all disease.  We stand behind every bird we sell.  We have been using the same breeders for over a decade. The babies are raised in a nursery that is off limits to customers. We have a very strict cleaning protocol for all cages, cups and toys. All adult birds have been viral tested.  We are inspected annually by Animal Control and have never received a less then an excellent rating. As to the complaint itself, I want to separate fact from fiction. 1. On 10/12/14 the customer purchased a cockatiel from Bird Fever and signed a sale contract with our health guarantee.  It states in paragraph #2 that she has 7 business days to take the bird to an avian vet for a checkup.  This exam is required so that a qualified and independent third party can agree that the bird is healthy. If the bird is not taken for this exam then the health guarantee is void. If her bird was sick when we sold it to her, this exam would have shown it.  I have no knowledge whether the customer took the bird for a baby bird exam. 2. The customer alleges that her bird died from PDD, a disease it contracted while at Bird Fever.  PDD is 100% fatal in baby birds. If her bird had PDD at Bird Fever it would have died at the store. If her bird truly died of PDD, it was infected after it left Bird Fever. 3.The customer states that the bird died on 3/8/15, but we were not contacted about the bird until 6/10/15 when she posted on our Bird Fever Facebook page.  For three months the customer never contacted Bird Fever either by phone, email or in person.  If she was really interested in resolving this matter, she would have contacted us directly in a timely manner.  She states in her complaint that she merely asked questions on our Facebook page.  The truth is the post was accusatory at best and slander at worst.  Given the situation of not knowing where this came from, we deleted post and after finding several other posts in other locations we banned her from the page.  Once again this attack was the first time hearing from this customer.   In summary, Bird Fever is truly sorry for the loss of the baby bird. If the customer had come to us right away with her situation, we would have replaced the bird as a gesture of good will. We would NOT have paid for the vet bills. We can only guarantee the health of the bird before it leaves the store, not the longevity of the birds life. Considering the facts that the customer never contacted us, and has not provided any medical evidence that the bird's death was directly related to Bird Fever, or that she has trashed Bird Fever on several review sites (i.e. Google and Yelp), I find little hope of a happy resolution for all parties.   Respectfully,   Mark [redacted] General Manager Bird Fever 317-845-7823

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It should make no difference when I filed this complaint, yet for some reason Bird Fever views that as some sort of sticking point. I purchased a Cockatiel from their store October 2014 and it died March 2015. It lived less than a year. I had a biopsy done and it strongly suggests that it had PDD. I asked a series of questions on their Facebook page: I asked if Bird Fever had any policy or procedures about protecting baby birds and their mature birds from PDD, a highly contagious and very fatal virus. I asked that do they follow the proper procedures to protect their birds, and if they could demonstrate those practices and can show that their birds are PDD free and how they were protecting themselves from the virus. I also asked if they published that type of information for consumers.Bird Fever's response: that post was deleted and I am now prevented from posting on their Face Book page. Not only did Bird Fever not answer my question, they deleted the post and prevented me from posting. Why can't or why won't  Bird Fever answer these questions? Their response is highly indicative that Bird Fever knows about PDD and they are not engaging in safe practices to protect their birds.I asked these same questions in my Revdex.com complaint. Bird Fever's response: Bird Fever did not answer said questions in my complaint. Again, why can't or why won't Bird Fever answer these questions? Again, Their response is highly indicative that Bird Fever knows about PDD and they are not engaging in safe practices to protect their birds. I brought a bird from Bird Fever. It died in less than a year with under questionable circumstances. The response to this Revdex.com complaint combined with being banned from Bird Fever's Facebook page is highly indicative that Bird Fever is not "acting in good faith" and are not being truthful. Bird Fever has been in business for 18 years. However, the new management, the people who brought the store have been owners for a few years, and is being deceptive about how long the store has been under new management. This deceptive act demonstrates no such good faith and the new owners are relying on the good reputation Bird Fever had in the past (e.g. 18 years), not the one it has acquired under new management and continues to acquire every day since.Again: I would encourage everyone to ask Bird Fever those questions regarding PDD. If they can't answer or won't answer exactly how they keep their birds safe (they are also breeders, which is especially problematic) what protocols they follow to keep birds safe from the virus, and show proof of those practices, go elsewhere where pet shop owners can answer the questions. God knows Bird Fever hasn't answered mine. And judging by their response to me, they won't be able to answers those questions to anyone else who asks either.
Regards,
[redacted]