We hired Horner Heating to clean & provide a furnace maintenance checkWe also had them replace all our homes duct workThis was no easy job because its in our crawl spaceThey did exceptional work!! They were on time every day & were super great to work withThey provided daily updates & completed the job as quotedWe could not be happierI would highly recommend this company
Initial Business Response /* (1000, 6, 2014/05/14) */
[redacted] brought her car to our shop and told us that someone had taken her car door key. She explained that the ignition key was different and it had not been compromised. She asked our advice to secure her car. We suggested...
that we re-key her door locks to match her ignition key. This way she would have one key that operates both the doors and ignition - basically returning the car to the factory spec of "one key works all three locks". She agreed and left the car with us to repair.
When she came back to pick up the car, she was upset that the ignition key was the same as the door key! The technician reminded her of the earlier discussion and showed her how the locks worked and she calmed down and said she remembered her decision, paid the bill and took the car.
She called back the next day and talk to the tech again. This time she was furious and laced her discussion with lots of profanity. She had again forgotten the decision to key the doors to the ignition key and insisted that we should have install brand new door locks. The tech tried to explain that this wasn't necessary and was not what they had agreed to do, and that he wasn't employed to take her abuse and hung up on her.
The tech complained to the manager. The manager tried to call the customer a couple of minutes latter but a man answered and said that [redacted] was not available.
We have tried to call her several times but the phone has not been answered since.
We do not believe there is anyway to make the customer happy. She got what she originally wanted, but she keeps forgetting this and coming up with different ideas of what she service should have received.
She communication style is extremely abusive, in fact, one of the reasons we have been trying to reach her is to let her know that if she continues to contact us in the abusive manner that she displayed on the day after the work was done, we would have to report her to the Oakland Police for harassment.
We hired Horner Heating to clean & provide a furnace maintenance check. We also had them replace all our homes duct work. This was no easy job because its in our crawl space. They did exceptional work!! They were on time every day & were super great to work with. They provided daily updates & completed the job as quoted. We could not be happier. I would highly recommend this company.
We hired Horner Heating to clean & provide a furnace maintenance checkWe also had them replace all our homes duct workThis was no easy job because its in our crawl spaceThey did exceptional work!! They were on time every day & were super great to work withThey provided daily updates & completed the job as quotedWe could not be happierI would highly recommend this company
Initial Business Response /* (1000, 11, 2015/12/10) */
Issue resolved. $15 restock fee accepted by customer's request.
Initial Business Response /* (1000, 6, 2014/05/14) */
[redacted] brought her car to our shop and told us that someone had taken her car door key. She explained that the ignition key was different and it had not been compromised. She asked our advice to secure her car. We suggested...
that we re-key her door locks to match her ignition key. This way she would have one key that operates both the doors and ignition - basically returning the car to the factory spec of "one key works all three locks". She agreed and left the car with us to repair.
When she came back to pick up the car, she was upset that the ignition key was the same as the door key! The technician reminded her of the earlier discussion and showed her how the locks worked and she calmed down and said she remembered her decision, paid the bill and took the car.
She called back the next day and talk to the tech again. This time she was furious and laced her discussion with lots of profanity. She had again forgotten the decision to key the doors to the ignition key and insisted that we should have install brand new door locks. The tech tried to explain that this wasn't necessary and was not what they had agreed to do, and that he wasn't employed to take her abuse and hung up on her.
The tech complained to the manager. The manager tried to call the customer a couple of minutes latter but a man answered and said that [redacted] was not available.
We have tried to call her several times but the phone has not been answered since.
We do not believe there is anyway to make the customer happy. She got what she originally wanted, but she keeps forgetting this and coming up with different ideas of what she service should have received.
She communication style is extremely abusive, in fact, one of the reasons we have been trying to reach her is to let her know that if she continues to contact us in the abusive manner that she displayed on the day after the work was done, we would have to report her to the Oakland Police for harassment.
We hired Horner Heating to clean & provide a furnace maintenance check. We also had them replace all our homes duct work. This was no easy job because its in our crawl space. They did exceptional work!! They were on time every day & were super great to work with. They provided daily updates & completed the job as quoted. We could not be happier. I would highly recommend this company.