The items that are missing have nothing to do with us, another contractor was hired to handle the clothing and electronicsAfter speaking with that contractor we were told that they have already compensated them with cash Below is a diary of this project that can be validated with documents, emails, texts · 4/19/received preliminary estimate from the adjuster for us to review and provided feedback for changes· The internal review took until 4/28/to get back to the adjuster to provide his approval· Demolition by the Mitigation Department completed 4/24/· Customer requested multiple changes to the home away from the insurance work: Major structural work moving walls and eliminating walls within the home· Customer was debating back and forther based on the side estimate away from the insurance on what they could afford This took time for us to put together and provide a number Thus we were unable to begin repairs until an agreed upon dollar amount The upgrades included Wall movement and deletion, customer shower pans with tile on the shower floor, can lights, bar at the kitchen All of this work had to be done prior to the insulation and drywall install· 4/25/requested the Fire Report from the city fire agency We were told it could take up to business days We never received· 4/25/per the City Of Austin (COA) the customer had three outstanding permits not completed This took time to handle for the customer· Per COA 5/2/Tax Assesor report was requested· Received the TAX report 5/5/– Must have before you can go to the city to request review of the project by a permit reviewer· After walking with the customer we asked to meet per text on 5/10/to have Mr [redacted] to sign the City of Austin application for remodel· Before the 5/10/meet up , we had already started the bidding process for the Framer, Electrician, HVAC, Plumbing, Drywall and Insulation vendors Also ordered windows prior to collecting any money from the customer· 5/10/took the sketch from the insurance company to Dynamics print shop Per COA we must have three copies of the sketch per scale Again a requirement before the city will review the paperwork · 5/12/– Went to the city to submit for reviewWe never received the Fire Report but was able to press upon them the urgency of this project given the customer is out of their home with children Mr [redacted] - Residential Review Plans Examiner agreed and also dismissed the need for the plot plan· COA has well known issues with the inspection process It has been mentioned on the local news that they are understaffed With this in play it took days for us to get the review back from the city 5/31/We were allowed to go to the city and pay the $fee for the permits on the home· For context, the COA permit office is only open M,W, F 8am-12pm· Before work could begin, we had to have the adjuster approve the bids for the various trades above his initial estimate Because of the Adjusters claim load this took time for his feedback We informed the customer of this delay as well· The customers home was built in Because of the age the home required special attention from the city inspector on his pre walk with Royce Gleason on June 5th· The prewalk too place 6/7/ Please understand the COA as the ability to push your inspection of to the following day as they deem fit on their inspection load · We walked with the customer one last time to finalize the framing before we started· Framing started 6/14/– Passed the framing 7/21/· Passed the Plumbing rough 7/14/passed plumbing rough · Customer then made additional changes to the electrical and plumbing pipes he wanted moved This again had to be put in the estimating process as we do not provide quotes in person This took time to estimate thus pushing back the install of what the customer wantedo Electrical installed – Added multiple can lights in the home and move of outletsPlumbing installed – Requested custom fiberglass shower pans and tile on the wallso HVAC installed – Customer asked that the dryer vent be reroutedAgreed to the price· Before insulation could be installed the above work had to be inspected As mentioned above this home was built in and has missed three decades of code changes There is not doubt we were going to fail the inspections The job of the city inspector is to find issues and we welcome thatWe tried to explain this to the customer as not being a bad thing· Poly foam install : Inspection Passed 7/· Batt insulation install: Inspection Passed 8/8/o Drywall was delivered to the home 7/14/while the home was still being worked on for electrical We wanted to be proactive and have the drywall on siteo Walked the job with the drywall company so as to not cover up the electrical work o 7/ We told the drywall vendor to get started o Two days later we had to put a stop to the install because there was a delay getting approval for not using metal clips for 5/8” sheetrock for ceilingso Hanging of the drywall started 8/and ended 8/ The entire home needed drywall on the walls and ceilings This was a major delay we were not expecting We fought with this vendor to get this drywall finished for us We voice to the customer our displeasure with them and was very close from kicking off the job · Drywall install : Inspection Passed 8/17/· The following work [redacted] IF YOU HAVE DATES· Install of all the trim and doors in the home 9-through 9-11-· Prime the walls, ceilings, trim and doors Trim, doors and baseboards started preparation 9-11-through 9-14-Ceilings were painted 9-19-· Per customer they did not want us to paint color on the walls and ceiling We did the final color on the doors and trim · Flooring installed and completed 9-17-· Cabinets installed 9-25-· Countertops installed 10-24-· Custom tile work installed in the bathrooms Tile started 9-19-but were short on material for showers, were put weeks out, later returned to complete 10-5th through 6th · Plumbing finishes, completed 10-31-All of the above was performed leading up to October 27th when the city final inspection passed and the home was deemed livable [redacted] Please double check the below numbers As far as communication: · Text Messages to and from: · Phone calls: In upwards to · Emails: In upwards to · Site visits: No less than – Customer himself was at the home times per day given his trade is as a Handyman We understand a repair project this large and intrusive has its issues and delaysWith that being said, these delays did not hinder us from completing the project to be livable We were able to pass our final city inspection October 27th which infers the home is livable Per the customer and the customer’s insurance company we had until November 13th to make the home livable We are happy to say we completed days sooner than expectedIt was the goal of the customer, insurance carrier and us, to have the home livable as soon as possibleTo have a home livable it must have: Running hot and cold water, Hot and cold air, Electricity, flooring, doors, walls, cabinets, countertops, toilets, showers The customer is absolutely correct we are not complete There are minor issues to resolve to which we have acknowledged, thus why we have not requested final payment of $44kAs a local company we want nothing more than to service our customers with the best service possible
The items that are missing have nothing to do with us, another contractor was hired to handle the clothing and electronicsAfter speaking with that contractor we were told that they have already compensated them with cash Below is a diary of this project that can be validated with documents, emails, texts · 4/19/received preliminary estimate from the adjuster for us to review and provided feedback for changes· The internal review took until 4/28/to get back to the adjuster to provide his approval· Demolition by the Mitigation Department completed 4/24/· Customer requested multiple changes to the home away from the insurance work: Major structural work moving walls and eliminating walls within the home· Customer was debating back and forther based on the side estimate away from the insurance on what they could afford This took time for us to put together and provide a number Thus we were unable to begin repairs until an agreed upon dollar amount The upgrades included Wall movement and deletion, customer shower pans with tile on the shower floor, can lights, bar at the kitchen All of this work had to be done prior to the insulation and drywall install· 4/25/requested the Fire Report from the city fire agency We were told it could take up to business days We never received· 4/25/per the City Of Austin (COA) the customer had three outstanding permits not completed This took time to handle for the customer· Per COA 5/2/Tax Assesor report was requested· Received the TAX report 5/5/– Must have before you can go to the city to request review of the project by a permit reviewer· After walking with the customer we asked to meet per text on 5/10/to have Mr [redacted] to sign the City of Austin application for remodel· Before the 5/10/meet up , we had already started the bidding process for the Framer, Electrician, HVAC, Plumbing, Drywall and Insulation vendors Also ordered windows prior to collecting any money from the customer· 5/10/took the sketch from the insurance company to Dynamics print shop Per COA we must have three copies of the sketch per scale Again a requirement before the city will review the paperwork · 5/12/– Went to the city to submit for reviewWe never received the Fire Report but was able to press upon them the urgency of this project given the customer is out of their home with children Mr [redacted] - Residential Review Plans Examiner agreed and also dismissed the need for the plot plan· COA has well known issues with the inspection process It has been mentioned on the local news that they are understaffed With this in play it took days for us to get the review back from the city 5/31/We were allowed to go to the city and pay the $fee for the permits on the home· For context, the COA permit office is only open M,W, F 8am-12pm· Before work could begin, we had to have the adjuster approve the bids for the various trades above his initial estimate Because of the Adjusters claim load this took time for his feedback We informed the customer of this delay as well· The customers home was built in Because of the age the home required special attention from the city inspector on his pre walk with Royce Gleason on June 5th· The prewalk too place 6/7/ Please understand the COA as the ability to push your inspection of to the following day as they deem fit on their inspection load · We walked with the customer one last time to finalize the framing before we started· Framing started 6/14/– Passed the framing 7/21/· Passed the Plumbing rough 7/14/passed plumbing rough · Customer then made additional changes to the electrical and plumbing pipes he wanted moved This again had to be put in the estimating process as we do not provide quotes in person This took time to estimate thus pushing back the install of what the customer wantedo Electrical installed – Added multiple can lights in the home and move of outletsPlumbing installed – Requested custom fiberglass shower pans and tile on the wallso HVAC installed – Customer asked that the dryer vent be reroutedAgreed to the price· Before insulation could be installed the above work had to be inspected As mentioned above this home was built in and has missed three decades of code changes There is not doubt we were going to fail the inspections The job of the city inspector is to find issues and we welcome thatWe tried to explain this to the customer as not being a bad thing· Poly foam install : Inspection Passed 7/· Batt insulation install: Inspection Passed 8/8/o Drywall was delivered to the home 7/14/while the home was still being worked on for electrical We wanted to be proactive and have the drywall on siteo Walked the job with the drywall company so as to not cover up the electrical work o 7/ We told the drywall vendor to get started o Two days later we had to put a stop to the install because there was a delay getting approval for not using metal clips for 5/8” sheetrock for ceilingso Hanging of the drywall started 8/and ended 8/ The entire home needed drywall on the walls and ceilings This was a major delay we were not expecting We fought with this vendor to get this drywall finished for us We voice to the customer our displeasure with them and was very close from kicking off the job · Drywall install : Inspection Passed 8/17/· The following work [redacted] IF YOU HAVE DATES· Install of all the trim and doors in the home 9-through 9-11-· Prime the walls, ceilings, trim and doors Trim, doors and baseboards started preparation 9-11-through 9-14-Ceilings were painted 9-19-· Per customer they did not want us to paint color on the walls and ceiling We did the final color on the doors and trim · Flooring installed and completed 9-17-· Cabinets installed 9-25-· Countertops installed 10-24-· Custom tile work installed in the bathrooms Tile started 9-19-but were short on material for showers, were put weeks out, later returned to complete 10-5th through 6th · Plumbing finishes, completed 10-31-All of the above was performed leading up to October 27th when the city final inspection passed and the home was deemed livable [redacted] Please double check the below numbers As far as communication: · Text Messages to and from: · Phone calls: In upwards to · Emails: In upwards to · Site visits: No less than – Customer himself was at the home times per day given his trade is as a Handyman We understand a repair project this large and intrusive has its issues and delaysWith that being said, these delays did not hinder us from completing the project to be livable We were able to pass our final city inspection October 27th which infers the home is livable Per the customer and the customer’s insurance company we had until November 13th to make the home livable We are happy to say we completed days sooner than expectedIt was the goal of the customer, insurance carrier and us, to have the home livable as soon as possibleTo have a home livable it must have: Running hot and cold water, Hot and cold air, Electricity, flooring, doors, walls, cabinets, countertops, toilets, showers The customer is absolutely correct we are not complete There are minor issues to resolve to which we have acknowledged, thus why we have not requested final payment of $44kAs a local company we want nothing more than to service our customers with the best service possible